HT201380 keep having scrolling problems with Maverick on both iMac and Mac Pro despite downloading mail software update

Have scrolling problems with Maverick despite downloading mail update on both IMAC and Mac Pro
Have to reboot and it helps for awhile then stalls again

The Mac OS X 10.4.7 Update introduced connection issues as a result of (according to the documentation) "Mail now supports connecting to mail servers through a SOCKS proxy". This probably has nothing to do with your problem, but it'd be worth going to System Preferences > Network and making sure the SOCKS Proxy is not enabled in the network configuration used to connect to the Internet.
Also, it looks like the crashes you're talking about are actually freezes, i.e. Mail becomes unresponsive rather than quitting unexpectedly. In Mail, open Window > Activity Viewer, and see whether Mail displays there what it's doing when it freezes. Actually, you may be able to avoid having to force quit Mail by canceling whatever it's doing (by clicking on the red stop icon of the activity).
Reinstalling Mail will probably accomplish nothing, but it might be worth reinstalling the Combo Update for the type of machine and the version of Mac OS X you're using (which you would have to do anyway if you wanted to reinstall Mail):
Mac OS X 10.4.7 Combo Update for Intel
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, and no applications should be running while installing it.

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    I hope someone can help with this problem. The start of these messages is at the bottom. Any suggestions would be most welcome...Bill Allen
    Hi David (00)... Thanks for your reply. I just wanted to let you know
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    ----- Original Message -----
    From: "Creative Americas Customer Support"
    To: "Bill Allen"
    Sent: Saturday, February , 2006 :39 AM
    Subject: Re: Creative System Information (English : Adobe Premeire Pro .5
    and Adobe Audition) (KMM987992I6636L0KM)
    > Sir,
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    > The only time that I've see a random tone being generated as you
    > decribe, it was necessary to update the system bios to correct.
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    > While we are able to playback and record with the card and it's included
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    >
    > For faster service please reply with previous correspondence when
    > replying to this email.
    >
    > Best Regards
    > ,
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    > David (00)
    > Team Specialist
    >
    > Technical Support
    > Creative Labs Americas
    >
    >
    >
    > To provide feedback on your "Creative Experience" please click on the
    > following link:
    >
    Link removed
    >
    > This link is provided so that you may provide feedback on your "Creative
    > Experience". If you require further troubleshooting or have additional
    > questions simply reply to the original mail and we will be glad to
    > assist you.
    >
    > Original Message Follows:
    > ------------------------
    > Jeen... I appreciate, very much, your reply. But I don't appreciate
    > trying
    > to be 'ping ponged' back and forth between Creative and Adobe. While I
    > realize that you can only deduce a solution from what I tell you, I
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    > Creative Audidgy 2ZS card, after a short while the audio is replaced with a
    > constant tone (as I said, it is about 200 Hz). If I record the video thru the
    > Firewire connection and the audio through the 'Line-In' connection,
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    > appear. This has happened with both Adobe Premeire Pro .5 and Adobe
    > Audition. It is not in the audio track of Adobe Premeire Pro .5 or
    > Adobe Audition, so the problem must lie with the Creative Audigy 2ZS card or
    > it's associated software. I'm sure your audio engineers have knowledge of
    > this problem and I would appreciate an answer.
    >
    > Thanks...Bill Allen
    >
    > ----- Original Message -----
    > From: "Creative Americas Customer Support"
    >
    > To: "Bill Allen"
    > Sent: Friday, February 0, 2006 2:5 AM
    > Subject: Re: Creative System Information (English : Adobe Premeire Pro
    > .5
    > and Adobe Audition) (KMM9780I6636L0KM)
    >
    >
    >> Dear Bill,
    >>
    >> Thank you for replying back to Creative Technical Support.
    >>
    >> With regards to your issue, I understand that you are having
    > difficulty
    >> getting the audio to record from the applications Adobe Premiere Pro
    > .5
    >> and therefore not sound during the playback.
    >>
    >> As you have verified that the sound card is working properly with the
    >> other applications on recording or playback, this could be due to the
    >> improper setup for the audio in the Premiere Pro .5.
    >>
    >> You may like to refer to Adobe for assistance on the configuration of
    >> the audio settings as we are not in a better position to advise you on
    >> third party software.
    >>
    >> Should you have not sound or issues with our software, please feel
    > free
    >> to contact us so that we can assist you.
    >>
    >> For faster service please reply with previous correspondence when
    >> replying to this email.
    >>
    >> Best Regards
    >> ,
    >>
    >> Jeen
    >> Technical Support
    >> Creative Labs Americas
    >>
    >>
    >>
    >> To provide feedback on your "Creative Experience" please click on the
    >> following link:
    >>
    Link removed
    >>
    >> This link is provided so that you may provide feedback on your
    > "Creative
    >> Experience". If you require further troubleshooting or have additional
    >> questions simply reply to the original mail and we will be glad to
    >> assist you.
    >>
    >> Original Message Follows:
    >> ------------------------
    >> Ronshone... Thanks for your reply.
    >>
    >> Here is the information you requested:
    >>
    >> Sound Blaster Audigy 2ZS
    >> PID: 0 03 50 00 00 00 02
    >> Driver Ver: 2.8.4
    >> Firmware : 0.0.0
    >> Model: SB.0350
    >> Serial Number: MSB0350472004288E
    >> Ink stamp: 50SPT470D
    >>
    >> The Audigy 2ZS is the only sound card installed
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    >> The Audigy 2ZS card is one slot away from another card.
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    > .
    >> The 'on-board' sound is disabled thru the BIOS.
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    >> The anit-virus program was closed
    >> The CPU is not overclocked.
    >> And, I am the Administrator.
    >>
    >> The card came in a Creative retail Box along with the input unit that
    >> mounts
    >> in the dri've bay. I can't recall what that is called.
    >>
    >> I have relocated the sound card to a slot that is 4 slots away from
    > the
    >> graphics card and slot away from another card, in this case an
    >> additional
    >> IDE dri've controller.
    >>
    >> I have performed the test you outlined. I found that I had to record
    >> using
    >> the 'line in' source input. And I had to playback using the 'wave'
    >> source.
    >> As far as that test is concerned, everything worked. However when I
    >> bring
    >> up Adobe Premeire Pro .5 I do not hear the audio when capturing, and,
    >> even
    >> though the audio meters in Premeire Pro in indicate that there is
    > audio
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    >> speakers.
    >>
    >> I then brought up the Creative Speaker Settings requester and did a
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    >> should
    >> add that in both mixers, the Creative Surround Mixer and the Play
    >> Control
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    >> performed this same test yesterday the 'Speaker Test' worked fine.
    >>
    >> On rebooting, the 'Windows XP' sound is heard from the speakers.
    >> Bringing
    >> up Adobe Premeire Pro .5, the audio played as expected. The 'Speaker
    >> Test'
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    >>
    >> I then recorded the rest of my program using the Adobe Premeire Pro
    > .5
    >> 'Capture' requester and when I tried to playback from within Adobe
    >> Premeire
    >> Pro .5 all I got was a constant tone (about 200 Hz), even though the
    >> audio
    >> meters in Adobe Premeire Pro .5 indicated that the audio was good and
    >> had
    >> no constant tone.
    >>
    >> I rebooted the computer and brought up Adobe Premeire Pro .5 and my
    >> program. Without making any changes to either mixers, Adobe Premeire
    > Pro
    >> .5
    >> performed, and the sound played, as expected. In the 'Play Control'
    >> mixer
    >> only the 'wave' was acti've. All the rest were muted. It was the same
    >> for
    >> the 'Creative Surround Mixer'.
    >>
    >> I am at a loss as to what the problem is. Any help would be
    >> appreciated.
    >>
    >> ...Bill Allen
    >> ----- Original Message -----
    >> From: "Creative Americas Customer Support"
    >> @customercare.creative.com
    >> To: "Bill Allen"
    >> Sent: Monday, February 06, 2006 9:42 PM
    >> Subject: Re: Creative System Information (English : Adobe Premeire Pro
    >> .5
    >> and Adobe Audition) (KMM933384I6636L0KM)
    >>
    >>
    >> Dear Bill,
    >>
    >> Thank you for contacting Creative Technical Support.
    >>
    >> With regards to the issue you are having, I would really appreciate it
    >> if you can provide me with the model number of the sound card. It
    >> should
    >> start with CT or SB followed by 4 numbers found on the sound card. I
    >> also need the serial number which can be found on the sticker and the
    >> ink stamp which is printed on the back of the card. This number will
    >> not
    >> be located on any of the stickers and it will not be labeled. It is a
    >> number that has been stamped on the card itself, possibly near the
    >> outer
    >> edge of the card to determine the best advice for you.
    >>
    >> Did the sound card come pre-installed in the PC, comes in a plastic
    >> cover or brown box or did it come in a Creative retail box package?
    >>
    >> Below is a link that may help with the location of the model number.
    >>
    >> Run a keyword search for SID2456 from the link below.
    >>
    Link removed
    >>
    >> I also need you to try the following recording test.
    >>
    >> SELECT THE RECORDING SOURCE IN SURROUND MIXER
    >> . Go to Start Programs Creative SB Audigy Surround Mixer
    >> 2. Click on the Recording Source (should be on the right side of the
    >> mixer under the REC label)
    >> 3. Change the recording source to Analog Mix
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    >> speaker) that you don't want recorded with the audio stream.
    >> 5. You may wish to select "record without monitoring" by click on the
    >> (+) above the Analog Mix recording source. This keeps the source from
    >> playing out to speakers while recording
    >>
    >> TEST RECORD THE AUDIO
    >> . Go to Start Programs Accessories Multimedia Sound Recorder.
    >> 2. Click the Record button (red dot)
    >> 3. Talk into the microphone
    >> 4. Let it record the source for a little bit
    >> 5. Hit the Stop button (black square)
    >> 6. Hit the play button (single arrow pointing right)
    >> 7. You should now hear the audio that you recorded.
    >>
    >> If you are still having issues, I recommend you to ensure the
    > following
    >> for the audio installation and test:
    >>
    >> - The card is the only card installed other than the Graphics card.
    >> - The card is at least one empty slot away from the Graphics card.
    >> - Place the soundcard away from all the others.
    >> - That the card is seated properly in the PCI slot.
    >> - Move the PC's internal wires away from the soundcard.
    >> - That the on-board sound on your motherboard is disabled through the
    >> BIOS.
    >> - That the on-board gameport is disabled through the BIOS.
    >> - That your motherboard BIOS is up-to-date.
    >> - That the operating system is up-to-date with the latest service
    > packs
    >> and patches.
    >> - That there are no background applications open when you attempt the
    >> solution.
    >> - That the anti-virus program is disabled.
    >> - That if you are over-clocking your system, return all options to
    >> their
    >> recommended settings.
    >> - That you access the PC with administrator rights.
    >>
    >> Do reply back to me if you are still having problems with any error
    >> messages prompted. Thanks.
    >>
    >> For faster service please reply with previous correspondence when
    >> replying to this email.
    >>
    >> Best Regards
    >> ,
    >>
    >> Ronshone
    >> Technical Support
    >> Creative Labs Americas
    >>
    >>
    >>
    >> To provide feedback on your "Creative Experience" please click on the
    >> following link:
    >>
    Link removed
    >>
    >> This link is provided so that you may provide feedback on your
    >> "Creative
    >> Experience". If you require further troubleshooting or have additional
    >> questions simply reply to the original mail and we will be glad to
    >> assist you.
    >>
    >> Original Message Follows:
    >> ------------------------
    >> User Detail
    >> ----------------------------------------
    >> Name : Bill Allen
    >> Email Address : [email protected]
    >> Self Description : Intermediate PC User
    >>
    >> Creative Product Information
    >> ----------------------------------------
    >>
    >> Problem Type : I need help with a third-party software application
    >>
    >> Problem lies with:
    >> ----------------------------------------
    >> Adobe Premeire Pro .5 and Adobe Audition
    >>
    >> Customer's System Specification
    >> ----------------------------------------
    >>
    >>
    >> Detailed Problem Description
    >> ----------------------------------------
    >> I can hear sound from my computers speakers. The diagnostic tests
    >> performed by the Creative software are all "OK", but I cannot record
    >> audio with either of the two programs mentioned above. I have checked
    >> everything I can think of and all of the settings appear to be "OK".
    > I
    >> have also updated the driver for the sound card. What can I do?
    >>
    >> Attachment :
    >> [ Attachment Type: application/octet-stream Name: CTSi.cab]

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