HT201401 I bought an iphone 4s less than six months ago and the sleep/wake button doesn't work because it got "stuck".

I took my iphone to the nearest retail store in my country and they told me they could not help me becasue I had bought my phone in the U.S. Problem is, the phone is less than six months old and it is already presenting problems.

The warranty is only good in the country of purchase.
You would have to get the iphone back to the U.S then to an Apple Store

Similar Messages

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    If the iPhone is on and working, one way is to Reset Network Settings. Settings App > General > Reset > Reset Network Settings.

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  • If i reset my iphone using the home button and the sleep/wake button will my information like contacts,email,apps etc be lost??

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    First you need to back up you iPhone.
    Then http://support.apple.com/kb/ht1414

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    lisatyb wrote:
    We bought an iphone 5s 6 days ago. Today my daughter dropped it and cracked the screen! We did not buy insurance. She has heard that there is a 30 day warranty period where if anything happens to the phone, they will replace it. Anyone know if there is any truth to this? We bought the phone at the Apple Store.
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  • I have a refurbished iPhone 5 (which I got less than a year ago) and the screen becomes unresponsive and there is a purplish haze that appears on the phone when I try to use it. Hasn't been dropped or cracked.. What could it be? help!!

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    Hey jojo-10!
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    iPhone and iPod touch: Charging the battery
    http://support.apple.com/kb/HT1476
    Thanks for coming to the Apple Support Communities!
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  • HT1430 I would like to reset the iphone but the sleep wake button has stopped working

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    "Why didn't iCare staff which is Apple's do something..."
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  • Macbook (mid 2012, 9,2) has very poor performance since the day I bought it (less than 2 months ago)

    Problem description:
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    EtreCheck version: 2.0.11 (98)
    Report generated 12 November 2014 23:55:47 GMT-3
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2012) (Verified)
      MacBook Pro - model: MacBookPro9,2
      1 2.5 GHz Intel Core i5 CPU: 2-core
      16 GB RAM Upgradeable
      BANK 0/DIMM0
      8 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      8 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 4000 -
      Color LCD 1920 x 1080
      LCD TV spdisplays_1080p
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 2 days 10:0:44
    Disk Information: ℹ️
      APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) /  [Startup]: 498.88 GB (374.54 GB free)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      SIGMACHIP USB Keyboard
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
      /etc/hosts - Count: 6
    Gatekeeper: ℹ️
      Anywhere
    Kernel Extensions: ℹ️
      /Library/Application Support/VirtualBox
      [loaded] org.virtualbox.kext.VBoxDrv (4.3.18) Support
      [loaded] org.virtualbox.kext.VBoxNetAdp (4.3.18) Support
      [loaded] org.virtualbox.kext.VBoxNetFlt (4.3.18) Support
      [loaded] org.virtualbox.kext.VBoxUSB (4.3.18) Support
    Startup Items: ℹ️
      TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
      Startup items are obsolete and will not work in future versions of OS X
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [running] com.teamviewer.teamviewer.plist Support
      [running] com.teamviewer.teamviewer_desktop.plist Support
    Launch Daemons: ℹ️
      [loaded] com.macpaw.CleanMyMac2.Agent.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.teamviewer.Helper.plist Support
      [running] com.teamviewer.teamviewer_service.plist Support
      [not loaded] org.virtualbox.startup.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
      [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
      [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
      [not loaded] org.virtualbox.vboxwebsrv.plist Support
    User Login Items: ℹ️
      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Application (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
      AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 Support
      SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.0 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
      Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
      Tuxera NTFS  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          20% mds
          6% Google Chrome
          4% WindowServer
          1% hidd
          0% Dropbox
    Top Processes by Memory: ℹ️
      481 MB Coda 2
      258 MB Google Chrome
      189 MB softwareupdated
      189 MB loginwindow
      189 MB Finder
    Virtual Memory Information: ℹ️
      5.71 GB Free RAM
      7.22 GB Active RAM
      2.63 GB Inactive RAM
      1.62 GB Wired RAM
      25.24 GB Page-ins
      0 B Page-outs

    If it has been slow since it came out of the box, it's probably defective. The warranty entitles you to complimentary phone support for the first 90 days of ownership.

  • HT201401 Sleep/Wake button is not working. Do you have any suggestions how can I fix this?

    Hi, I bought an iPhone5 in Sydney on 17 Sep 2012 (through Apple online store-Weborder no. W425361396) while I was studying there. Now I already went back to my home country (Thailand). And I got a problem with my iPhone5. The Sleep/Wake button is not working. Do you have any suggestions how can I fix this?
    Looking forward to hear from you.
    Best regards,
    Apiradee

    You will have to return the iPhone to Australia .The iPhone warranty is not international .
    Warranty and service is only provided in Country of original sale
    You could try a reset followed if required by a restore initially with backup and then again if required as new
    If that makes no difference it will be a hardware issue and you will have to return it to Australia

  • Help, I just bought my iPod Color less than 2 weeeks ago...

    I may not be in the right group, but I just bought a new color iPod less than 2 weeks ago and I see that the new Color iPod with Video is out. Will Apple take back the iPod that I just bought and give me the new one? This is really a major bummer that they would not even hold my order or anything.

    This is really a major bummer that they would not even hold my order or anything.
    Sure is.
    As long as you didn't open the packet, I don't see any problem. But still, you'd better check this first -> http://store.apple.com/Catalog/US/Images/salespolicies.html#Return%20Policy

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