HT201401 I have a problem in the on/off button it dont work all times
When i press on the on/off button most of the tmes it didnt work ,so i should try many times to work ,plz help
1. Try doing a hard reset:
Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
2. If that doesn't solve the issue, backup the device and restore it as new.
In that case, use: http://support.apple.com/kb/HT4137
NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
Good luck
JW
Similar Messages
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I bought an iPhone 5 around fifteen days back and it has already started to give problem with the on/off button. I have to press it five six times to switch it on or off. I am so frustrated by the fact that if I bring it to the service centre, I am going to get a refurbished phone in place of my brand new phone which I just bought. The idea of a used phone repulses me. Any solutions ?
sumeshdua wrote:
The idea of a used phone repulses me.
Why? Your current phone is used... it has been since the instant it was removed from the shrink wrap and turned on.
sumeshdua wrote:
Any solutions ?
Live with the phone as is.
Take the device to Apple for evaluation... it may not need replacement.
Even if it does, neither you or the Apple tech should be able to tell if the replacement is new or refurbished. -
I have a 7th generation ipod, i have a problem with the pause/play button, it no longer works.
I have a 7th generation ipod, i have a problem with the pause/play button, it no longer works.
What does it take to make sure it works ????
ThanksIf you successfullt restore to factory defaults/new iPod and still have the problem then it is likely a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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Sensitive problem of the on/off button of iPhone5
I bought an unlock iPhone5 last December from the apple store in New Hampshire, and I find it has a sensitive problem on the on/off button yesterday.
I can't find the receipt now and how can I fix it? Is it still covered by the 1 year warranty? As I'm living in the Boston area, can I just bring it to the apple store in Boston and fix it in store?Yes, the phone has the 1 year warranty from the day you bought it. When you activate the phone through a wireless network it will send that information over to Apple. Apple will have information when you activated the phone over a celluar network. You don't need to connect it to itunes anymore to register it. I highly recommend you do register it just in case.
You can just take it into the Apple Store and get the phone replaced at no cost. I had my phone replaced with minor damage and they replaced it no questions asked for the Sleep button problem.
Also they replaced my phone no matter what name it is under as long the serial number isn't blocked by AppleCare (Meaning if its stolen or not).
They told me the Sleep button problem is a manufacturers defect so they will replace any phone no matter what condition as long it meets the Sleep Button Defect Guidlines. -
My ipod has a black screen. I have tried to hold the sleep/off button and menu button at the same time with no luck. I connected to my computer and tried restore on itunes - still with a black screen a voice said "screen locked' code 542
Is the iPad charged? Plug it in with the charger/wall outlet for half an hour and try again to reboot by holding both the power and home buttons until the apple logo appears.
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Brought iPod 4 for Daughter, she put on Passcode and she can't remember it, the ipod is saying "ipod is disabled" connect to itunes. Connented to iTunes come up with need to put passcode. The on/off button does not work, can't turn off and hold home button to reset please help.
Place the iPod in recovery mode using one of these programs and then restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My 1-year ipod nano locked up and would not start overnight. The on/off button will not work and stopped holding charge. No water damage, no fall, nothing unusual. I restored it (twice) but it will still not hold charge and on/off does not work. I tried to restore it again and charged it in three different locations with different cables. etc but nothing. Suggestions?
- After charging for 1/2 hour or so, does iTunes see the iPod? If yes, restore the iPod from backup.
- If no, se if placing the iPod in recovery mode will make it visible so you can restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
how do i restart my ipod touch if the power off button does not work and it is disabled and it say connect to Itunekyl
Place the iPod in recovery mode using this program. and then restore via iTunes.
RecBoot: Easy Way to Put iPhone into Recovery Mode -
What do i do if my ipod 3 is disabled and the power off button does not work?
What do I do if my iPod 3 is disabled and the power off button does not work?
Did you try restoring your iPod on itunes.
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Will my iPhone 4s turn off as part of the process of updating my iOS? The on/off button on my iphone doesn't work so I can't allow my phone to run out of battery or turn off because I will not be able to turn it back on.
Ok here is a nuance
Try it - when your phone locks
Insert the charging cord which is connected to a power source on the other end - wait about a minute - and then take it out
The screen will "wake up"
That is always your way out
I use assistive touch as well to lessen the wear and tear on my home button
Sleep mode is what your phone does when you are asleep
(906) -
Hi
can you help or suggest a remedy for this problem please?My Liquify effect only shows a black preview area and I cannot use the brushes. | Mylenium's Error Code Database
Mylenium -
Anyone had a problem with the on/off button or sleep/awake button becoming difficult to push
the button has become stiff or maybe its broke...if you push hard enough it still works but you have to take the protective cover on an off which is a hassle
I have the same problem with my iPad 1. Have you found a fix?
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I have and IPad 2. I realized (while travelling by air) that my power button was stuck in the down position. I cannot power off my IPad. Wondering if anyone has experienced the same issue and what you may have done to rectify? I think Apple may be aware of this problem. I stopped into an Apple store and they were not supprised, but I could not make an appt because I was traveling and did not live in the area. Thanks for any ideas.
Thanks for the swift reply, I have been looking online and a loose plug seems to be somewhat of an issue with many, I hope mine is actually a problem and not what others are experiencing. It's taken me this long to even reach out for the simple fact I HATE being a complainer but this is just horrible.
Do you have an iPad 3 as well? And is yours not experiencing any issues close to mine?
Thanks again! -
What can I do about an iPhone 4S where the on/off button has quit working?
I've heard this is a common problem. Will Apple pay for fixing it as a product defect?
You can make an appointment at the genius bar at your local Apple Store or take it to the AASP in your country and see what they have to say about it. If it's under warranty and hasn't been physically damaged, it should be replaced. If it isn't under warranty, you'll have to pay.
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Hello everyone, I bought an iPhone 5 six months ago from a mobile company. now the on/off button is not working properly. I send it to this company technical service support and they didn’t fix it saying that the button problems are not covered by the warranty; moreover they say that warranty just covers software and hardware problems. First, is the on/off button bad function a hardware problem? What can I do if a mobile company don’t fix this? Besides, my phone still have the apple warranty
Customer Service: Contacting Apple for support and service - this includes international calling numbers.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
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