HT201401 I tried to do a suggested update to my 3 and it killed the phone, says it cannot restore it either. What is next?

How can I restore my 3G I Phone. I tried an I Tunes update from my computer and it wiped my phone. All I get is a picture of a cord attaching to I Tunes and the message on my computer saying unknown error, cannot restore. Really, let's get real here--

There's more to the error message; specifically, an error number. Without knowing that number no one can help you.

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I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great

I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great!

The fact that you can receive means you have a valid e mail address, and have established the connection to the incoming server, so all of that works. Since the send does not work, that means your outgoing server is rejecting whatever settings you used formthe outgoing set up. Try them again.
Google your particular isp, and ipad and many times you will find the exact settings needed for your isp. Or tell us here, and soneone else may be on the same isp. Some mail services need you to change a port, or have a unique name for the outgoing server.
Kep trying.

My iPhone 5s is stuck in recovery mode and won't turn on, I've tried to restore and update it to iTunes and its finding my phone, but saying an error has occurred, any ideas?

My iPhone 5s is stuck in recovery mode and won't turn on, I've tried to restore and update it to iTunes and its finding my phone, but saying an error has occurred and won't work, the software is up to date, it just automatically switched itself off and when I try to turn it on, it shows the White background with the apple logo asif it's going to turn itself on but then switches off after a couple of seconds, what can I do? ive already taken it to a shop and he's looked at it, but said he can't fix it, thanks.

Visit an Authorized Apple Service Provider or Apple Store to get it checked. If they can't fix this, you'll have to pay the Out-Of-Warranty-Service fee to get a new replacement for a reduced price:
Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Service Answer Center - iPhone

I have updated my laptop , iphone and ipad to io7 ans 11.1, Itunes wont' recognise either peice of equipment, cannot sync a tjhng, any suggestions?

I have updated my laptop , iphone and ipad to ios7 ans 11.1, Itunes wont' recognise either peice of equipment, cannot sync a thing, any suggestions?

only http://support.apple.com/kb/ts1538. also check the lightning to usb cord.

TS4431 Hi after trying to update my iPhone 5s while connected to iTunes on the Mac I got a notice saying it could not update the phone (error message: (-1)). Any idea what this error message means? Is it a space issue?

Hi after trying to update my iPhone 5s while connected to iTunes on the Mac I got a notice saying it could not update the phone (error message: (-1)). Any idea what this error message means? Is it a space issue?

Resolve iOS update and restore errors

HT1752 i tried updating my iphone 4S to new IOS software on a power book G4 and now it says it cannot restore it, i will loose all my data and media files. What can I do?

i tried updating my iphone to new IOS software on a power book G4 and now it says it cannot restore it, i will loose all my data and media files. What can I do?

You cannot sync an iPhone to an old obsolete PPC G4.

I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

Apple is more likely to see your comments if you send feedback via:
http://www.apple.com/feedback/itunesapp.html
=Downgrading from iTunes 11 to iTunes 10.7=
You may be able to go back with Time Machine but this may involve restoring other items too (https://discussions.apple.com/message/20441404). Alternatively:
Back up your computer first, in case the unexpected happens.
Quit iTunes.
Get iTunes 10.7 from http://support.apple.com/kb/DL1576 or the direct download link at: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Do a few preparatory steps by making sure all iTunes components are not running and cleaning old files.   See https://discussions.apple.com/message/20475394. Do steps 3 and 4. Steps 6-8 may be also useful but I don't know if they are essential. Some of the other steps are not necessary, duplicate steps listed later in my post or are perhaps even unhelpful in the process.
Replace the iTunes 11 application with iTunes 10.7. Simply dragging the application to the trash may not work. Lion (OSX 10.7) and newer systems have iTunes integrated into the operating system and deleting is a bit more involved. Two ways to do this are:
1. Use the shareware Pacifist utility (http://www.charlessoft.com/) to install iTunes 10.7 including all associated system files. Details at http://forums.macrumors.com/showpost.php?p=16400819&postcount=6
2. Check this reference on how to delete the iTunes application itself:
    Delete iTunes in Mac OS X 10.7 Lion - http://osxdaily.com/2011/09/13/delete-itunes-in-mac-os-x-10-7-lion/
    After deleting the application there may be other files that need downgrading too. See the note about error -42408 at the end of this post. You may want to tuck these away somewhere safe until you have completed the installation of iTunes 10.7. I have not tested this but ideally if newer versions are not found then the installer will put in the old versions. This may include these files in /System/Library/PrivateFrameworks/ which apparently get updated by iTunes 11:
AirTrafficHost.framework
CoreFP.framework
DeviceLink.framework
iTunesAccess.framework
MobileDevice.framework
After doing one of the two procedures above you will have to rescue the most recent old iTunes library from your iTunes > Previous Libraries folder. Rename it "iTunes Library.itl" and replace the existing one in the iTunes folder. A newer version of iTunes irreversibly updates your library file so you have to replace it with the old one or you will get an error message. Note, this will revert your library to the version at the time of the upgrade and you will have to update any changes made since. See:
https://discussions.apple.com/message/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library from previous iTunes library file after upgrade/crash.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451
Other issues:
- https://discussions.apple.com/message/20432309 - solution to mobile devices saying they need to be restored after downgrading
- If you encounter error -42408:
iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - including specific error codes.
Alternatively, check https://discussions.apple.com/message/20441424 which requires you have a Time Machine backup (though possibly if you remove the newer version of these files old ones may be installed with the iTunes 10.7 installer - untested). A variant of this is at: https://discussions.apple.com/message/20448184
- Persistent "Show in iTunes Store" arrows after downgrade - https://discussions.apple.com/thread/4567064

HT5313 I have been trying for weeks to download update 10.7.5 and cannot do so. I do get a message at the end - "connection reset by peer". Can anyone shed any light on why I cannot download this update and what the message may mean? Thanks.

I have been trying for weeks to download update 10.7.5 and cannot do so. I do get a message at the end - "connection reset by peer". Can anyone shed any light on why I cannot download this update and what the message may mean? Thanks.

Take a look at this discussion and the ones listed under "more like this" in the right column:
https://discussions.apple.com/thread/4166820?start=0&tstart=0

HT4528 Hello, I tried updating my twitter yesterday and it's has been saying "waiting" since 4pm yesterday. Today I went to the apple the store and we tried every method to try to fix it but it couldn't be fixed and they sent me to you guys. Any idea what

Hello, I tried updating my twitter yesterday and it's has been saying "waiting" since 4pm yesterday. Today I went to the apple the store and we tried every method to try to fix it but it couldn't be fixed and they sent me to you guys. Any idea what the problem is or how I can fix it? thank you

For the last 2 1/2 weeks Droid Incredible 2 has been doing the same thing....uninstalled countless apps, then even a factory resest. Plugged it in last night at 40% power, it was charging. Woke up this morning and once again completed dead. Apparently, this is happening to a great number of Incredible 2 owners. Hope Verizon makes it right.

ITunes tells me there is an update (5.1) but it never gets any further than trying to connect to the iPad server. I've tried updating directly from my iPad and it too times out saying it cannot connect to any server. My regular Apple updates work fine.

iTunes tells me there is an iOS update (5.1) but it never gets any further than trying to connect to the iPad server. I've tried updating directly from my iPad and it too times out saying it cannot connect to any server. My regular Apple updates work fine.

I haven't updated yet. Apple's download servers have been too busy. Did you know you can update via wifi instead of connection to your computer?
Here's a description of the update. Not a lot of changes for iPad 1/2.
iOS 5.1 Software Update
http://support.apple.com/kb/DL1504
You can wait a while & update at your convenience.
 Cheers, Tom

HT4623 I just tried updating my Iphone 4 and I accepted the terms and conditions but nothing happens

I just tried updating my Iphone 4 and I accepted the terms and conditions but nothing happens

Hello e6ebxsb,
You may need to restart your iPhone. If still unable to accept the terms and conditions, try resetting it.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
Allen

OS 8.0 update OTA to my 4S has killed the device. After the initial attempt failed I tried via iTune Restore and got Error 29. Attempts to restore to an older version (7.1.2) failed as well. Same error. The phone is stuck in the familiar "connect to

OS 8.0 update OTA to my 4S has killed the device. After the initial attempt failed I tried via iTune Restore and got Error 29.
Attempts to restore to an older version (7.1.2) failed as well. Same error.
The phone is stuck in the familiar "connect to iTunes" screen.
Has iOS8 destroyed my phone?

Hi vijay294,
Welcome to the Apple Support Communities!
I understand that you received a restore error while attempting to update to iOS 8 and now you see the Connect to iTunes graphic on your display. In this situation, I would recommend using recovery mode to restore your iPhone. Please use the instructions located in the attached article to complete this process.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best regards,
Joe

I'm trying to update to 4.3.4 but its giving me "iphone could not be updated this device isn't eligible for the requested build" . . . i dont know what going on . . anyone ?

i'm trying to update to 4.3.4 but its giving me "iphone could not be updated this device isn't eligible for the requested build" . . . i dont know what going on . . anyone ?

SOLUTION FOR ALL.
This works. Thanks. The best way to do this is through the terminal. Just do the following commands in terminal:
Type sudo su
Press enter
Then enter your password and hit enter
Type vi /etc/hosts
Move your cursor with the down arrow to the line that has gs.apple.com without a # at the beginning of the line.
Move cursor to the beginning of that line.
Type i# then press the esc key.
Type :wq
Press enter
Type exit
Press enter
Now you can quit out of the terminal application. This likely is a problem caused by Tiny Umbrella denying itunes communicating with the apple servers.

HT201401 my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

My 5S just started doing this on Thursday: every fraction of a second or so it oscillates between connecting and disconnecting with the charger (USB or wall, doesn't matter). Since it's still under the limited warrantee, I took it to the local Mac dealer (I live in a small town w/out an Apple store) and they shipped it off. I'm waiting now for the replacement--telephonless, too!
What concerns me is that many people seem to be having this issue.
You were right to be suspicious of the Apple store employees. Once they replicated the behavior that you experienced, they should have immediatly offered to exchange your phone. Anything else, in my opinion, is unacceptable. As long as your phone is still doing it, I'd go back, ask for the manager and tell them to exchange your phone.

HT201210 Iphone 3gs needs to restore as cannot turn phone on but cannot restore as unknown error 2001 keeps coming up. I have tried several times on different computers. Any help or ideas?

Iphone 3gs needs to restore as I cannot turn phone on but cannot restore as unknown error 2001 keeps coming up.
I have tried several times on different computers. Any help or ideas? Thanks

Hi there Katherine,
I have an article here that addresses this error code and can give you a few more troubleshooting suggestions for this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Thanks for coming to the Apple Support Communities!
Regards,
Braden

HT201401 I tried to do a suggested update to my 3 and it killed the phone, says it cannot restore it either. What is next?

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