HT201401 iPhone 4s sound problem

The plus and minus hardware buttons have stopped working to adjust vilume in my iphone 4 s and there is no audible spund from the phone apart fromund from when I change the ringer tone under sound settings. So I know it can make sounds but it's choosing not to - have done all the obvious things in sound settings

Try This...
Close All Open Apps...  Perform a Reset... Try again...
Reset  ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414

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