HT201401 iPhone 5 camera not focusing; selfie focus is fine

My iphone 5 camera spontaneously stopped focusing a few days ago.  I have since updated to the latest OS, restored factory settings, cleaned lens and face with microfiber cloth, and powered down multiple times.

I have no idea what store you are refering to but take it to an Apple store and they can check it out. It's their call to replace or repair.

Similar Messages

  • HT201401 iPhone 5 camera not auto focusing

    Any ideas how to fix ?

    I took my iPhone 5 into the apple store this afternoon and after confirming the auto focus wasn't working properly, they replaced my phone.  New phone camera works perfectly.

  • Has anyone else had problems with the iPhone 4S camera not focusing properly?

    Hi, now I own a iPhone 4S, and have noticed that it takes extremely horrible pictures and video.
    The focus is only decent on the right half of the photo and is extremely blurry on the left hand side.
    Here is a picture taken off my phone http://iforce.co.nz/i/fqxa0oh3.jcz.jpg
    If you have any suggestions, please let me know.
    Many thanks, Ian.

    Same for me! my iphone 4s gets extremely hot whit IOS 7.0.2.

  • IPhone 5 camera not focusing

    I took my phone back to Vodafone on monday and got a message today(thursday) saying it's being sent back to the manufacturer and could take another 7-10 working days. Has anyone else had this problem with the camera? I'm so not happy about this and the length of time the whole process seems to be taking.

    have the same problem. what do?

  • HT201270 iphone 5 camera not focusing

    Has this happened to anyone?

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
    If that doesn't help make an appointment at at Apple store and have your device looked at by a technician.

  • Z10 camera not focusing,not ringing at times and randomly calling out

    I'm having issues with my camera not focusing, just started yesterday, also at times incoming calls will not ring and go directly to voice mail, and randomly calling someone with out showing it called

    1. Auto-focus is available alongside touch to focus, which is enabled by dragging the UI target to where you want to focus . Read More Here :- http://crackberry.com/feature-focus-blackberry-z10-camera
    2. Z10 has a feature that makes the Call Silent if you touch on Screen , Have you noticed that maybe you mistakenly touch the Screen .
    Regards Eree - Follow me on Twitter - Facebook - Google+
    For More visit My Blog

  • IPhone 5c cameras not working

    both of my cameras on my pone arnt working and its just shopping a black screen

    Hey g7012,
    I'm sorry to hear you are having an issue with your iPhone's cameras not functioning as expected. I would suggest that you troubleshoot using the steps in this article - 
    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

  • My iPhone 5 is not focusing when taking pictures

    My iPhone 5 is not even a year old, and lately I have been having problems with camera "focus".  The view looks clear, then I get the square in the middle showing the camera is focusing, and then it is blurry, resulting in a blurry picture.  Has anyone had this problem, and if so, can you tell me what you did to fix it?
    Thanks.
    Mike

    For anyone that has the same issue I had, just wanted to let you know I took the phone into the apple store this afternoon, and after the Genius Bar techie confirmed the auto focus was not working, then checking the lens to ensure I didn't break it, he brought a new phone out and replaced my phone free of charge.  New phone works perfectly.  He said he had not seen this issue before (on an iPhone 5). 

  • My iPhone 6  camera cannot focus....why???

    my iphone 6 plus camera is not focus and if take the picture,the picture is blur....why??

    Make sure that there is not a smudge on the camera lens. Gently wipe it with a soft cloth. When you have the camera ready to take a photo you can try tapping the screen in the area that you want to focus on. If you are still having problems after that you should make an appointment at an Apple Store to have them diagnose the issue.

  • Frustrating iPhone 5 camera prioritizes focus on background rather than people!

    When taking close shots of people 2-3 feet away, the iphone 5 camera app prioritizes the background focus.
    Is there some way to make it to focus on the foreground instead???

    I do not know of any setting thta will do that.  Have you tried restarting the phone?
    Restart iPhone: Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart.

  • IPhone 5 camera stopped focusing.

    I have an iPhone 5 and 2 days ago the rear camera stopped focusing. It doesn't pulse continuously like it was to focus, the image is just blurry if taken closer than 6 inches. This is the second iPhone 5 I have had. The first the battery was swelling. My one year warranty is up. Does anyone know of any ways to fix this without having to buy a brand new phone.

    iPhone: Hardware troubleshooting

  • HTC One - Camera Not Focusing

    My camera is not focusing and when I push on the screen, it says "AUTO EXPOSURE/AUTO FOCUS LOCKED".  With that, the screen does not move around as you move the phone around and you can't see what your taking a picture of.  When I switch to video, it does move as you move the phone and is fine..but camera is not.  ANY IDEA WHAT IS GOING ON?

        Let's make sure we get your camera focused, lala1229! How long has this been going on? Is your software up to date? Do you have any casing or protection that may be blocking your camera? Please share details.
    AndreaS_VZW
    Follow us on Twitter @VZWSupport

  • Front and Rear-Facing Cameras not focusing...

    Hello all,
    Neither my front facing or rear-facing cameras will focus. I've tried every single hint and tip to try and get it to focus including restarting and a full restore, to no success.
    I was wondering if this is a common issue and whether or not Apple will repair it and how much it is likely to cost? I was also wondering if it's a fault with the cameras or something internal like the motherboard?
    Thanks
    Michael

    If setting up as new device does not change the situation, you'll have to get it serviced:
    How to back up your data and set up as a new device
    Apple - Support - Service Answer Center

  • TS4436 iphone 5 camera not working

    iphone 5 camera just wont open shutter

    Had the exact same problem with my iphone 5.  Took it to Genius bar and was told that it was due to a camera software bug, not a hardware problem.
    The phone had to be reset, restored, and configured as a NEW PHONE.  The camera function came back and is now working.  The key thing they said is NOT to restore from a backup since it will just copy the bad software which will cause the problem to come back.  Once configured as a new phone, just sync your apps and backed up data.  The only item that you'll loose is your text messages.  Those will be forever gone.
    Hope this helps since it took me 3 days to get this resolved.

  • Will apple replace phone for iphone 5 camera not working if older than 12 months.

    Iphone 5 main camera not working on iphone 5. Many folks comment on apple replacing phone.  Mine is older than 12 months.  Will they still replace phone?

    No. You can get an out of warranty replacement or buy a new phone. A an out if warranty replacement will be cheaper than buying a new one.

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