HT201401 MTP USB Device not installed

Hello -
I'm new to this community message board.
I recently started having this problem about two months ago. Up til that time I didn't have this problem.
When I would connect my iPhone 4S to my windows 7 computer, the folder files would pop up and ask if I wanted to open the files from the iPhone connection through the USB port that I have always used.
It started two months ago, that when I connected my iPhone in the same way that I have always connected through the USB port, that instead Windows would recognize the connection but attempt to install the drivers. A message always comes up saying that Windows can not install the MTP USB Device because It can not load the drivers for this device and Code 31.
I've searched the web for solutions but have not found any that fix this problem. These are troubleshooting things that I have tried:
I have downloaded and installed the lastest iTunes application.
I have upgraded the iPhone to the lastest IOS
I have reset the iPhone, then reconnected to USB port on computer
I have connected the iPhone to another USB port on my computer
I have selected an earlier Windows System Restore point at a time before this problem existed and restored my computer
I have used the Windows 7 installation disk to repair the Windows Operating System
I have uninstalled the drivers for the iPhone in Device Manager, restarted the computer and then connected the iPhone and USB cable to the computer.
I have used another USB Cable to connect the iPhone to the computer.
I have looked in Control Panel under Devices - the Apple Mobil Device Driver is displayed with no problems. However the iPhone is displayed with a triangle and an exclamation mark in the triangle.
I have viewed Device Manager in Windows 7 and looked in these categories: Universeral Serial Bus Controller - everything is okay, no triangles with exlamation marks in them or any other markings on any of the Standard Enhanced PCI to USB Controllers. The Category in Device Manager called Human Interface Devices also looks okay.
In Device Manager the category Portable Devices lists H:\, MTP USB Device, WPD File System Device Driver all have the small yellow triangle with the exclamation mark in the triangle. When I double click to open these devices up in Device Manager they all say the device is not working properly because windows can not load the drivers required for this device. (Code 31).
Windows 7 still does not recognize the iPhone as it use to do with the open file window that pops-up when the iPhone is connected to computer. Windows shows these drivers for the iPhone on my computer and these show up in the properties of the MTP USB Device - which is what Windows 7 calls the iPhone connection.
UMDF\WpdMtpdDr.dll
winusb.sys
WUDFRd.sys
WpdMtp.dll
WpdMtpUS.dll
So has anyone had this problem of Windows giving error message “can not load drivers for this device and Code 31” and is there a fix?
Thank you if you can help with this problem.

I had the same iss - it's a known issue whereby Windows attempts to use the wrong driver to access the phone.
BACK UP YOUR REGISTRY!!! Editing the registry can be (read: IS) dangerous and can cause no end of pain if done incorrectly.(But dont wort..i did it...)
- To Back Up your Registry: Click Start menu and click "Run". Type "regedit". Click File, then choose export and type "iphone driver fix registry backup".
- Click Export and let it export the the registry to a file.
- To fix the issue: Follow the folder tree on the left to: hkeylocalmachine > system > current control set > control > class
- Find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” down the LEFT hand side and click on it.
- Under the list on the RIGHT hand side find "UpperFilters"
- Right-Click UpperFilters and click delete
- Close the registry editor and restart your PC (without the iphone attached).
- Once restarted and logged back in, plug in your iphone and voila! Windows will actually choose the correct driver and you'll be in like flynn.

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MTP USB Device not recognized under Windows 7 Ultimate

Hey everybody, I'm sure there are plenty of similar threads about this issue, however I haven't seen any with Windows 7 as OS.
My problem is in the recognition of the driver, since the MTP device is not working properly. I've tried alot of possible solutions, but none of them have worked, i.e the removal of the driver in device manager, tried a custom script for the inf file, deleting of all USB/portable related drivers.
Its sad that no recovery tools are yet compatible with Windows 7, atleast not that I'm aware of.
Please, throw some more suggestions/ideas! My Zen works perfectly fine under XP btw.

I was having the same problem with my Zen Vision:M under Win7 Ultimate 64-bit.
No matter what I tried from deleting the usb root hubs and reinstalling drivers, nothing would get the mtp usb device driver to load.
I found that the mtp usb device driver will load correctly as long as you are plugging the USB cable into a direct port and not running it through a USB hub. At first I thought it might be due to an incorrect USB voltage, but the hub I'm using is a powered Belkin hub. Very strange!
So give that a shot -- run the USB straight to a port out the back of your computer. Don't use a USB hub or ports off your monitor since that is actually a hub as well.
Good luck!http://forums.mycreativefansite.com/...ify_inline.gif

MTP USB Device did not install

New PC, Windows 7, Office 2010, My Blackberry desktop software does not see my 9530 Storm I've downloaded new desktop software, but keep getting an error that my MTP USB device did not install when I connect my 9530 to the USB Port.

BACK UP YOUR REGISTRY!!! Editing the registry can be (read: IS) dangerous and can cause no end of pain if done incorrectly.
- To Back Up your Registry: Click START menu and click RUN. Type REGEDIT. Click File, then choose Export and type a name for the Registry Backup, something like REGBACKUP012015 or whatever works for you.
- Click Export and let it export the registry to a file.
- To fix the issue: Follow the folder tree on the left to: HKeyLocalMachine > System > Current Control Set > Control > Class
- Find {EEC5AD98-8080-425F-922A-DABF3DE3F69A} down the LEFT hand side and click on it.
- Under the list on the RIGHT hand side find UpperFilters
- Right-Click UpperFilters and click Delete
- Close the registry editor and restart your PC (without the iphone attached).
- Once restarted and logged back in, plug in your iphone and voila! Windows will actually choose the correct driver.

When I plug in my iPhone to a USB port on the back of my computer I get the error "MTP USB Device driver was not successfully installed" and of course there is no device that shows up either. It would be great to download my photos! I'm using Windows

When I plug in my iPhone to a USB port on the back of my computer I get the error "MTP USB Device driver was not successfully installed" and of course there is no device that shows up either. It would be great to download my photos! I'm using Windows

Go through this support doc:
OS: Device not recognised in iTunes
Windows: http://support.apple.com/kb/TS1538

TS1369 Hello! I have an Ipod Shuffle 2nd Generation and it is not recognized by my Windows 8 based laptop. An error message of 'USB device not recognized' is shown. I have the latest ITunes version installed, and tested the dock in other pc's.

Hello!
I have a problem connecting my Ipod Shuffle 2nd generation to my Windows 8 based laptop. The computer doesn't recognize the Ipod and issues an error message saying 'USB device not recognized'. I tried uninstaling ITunes(latest version) and all other Apple software and reinstaling it back again, checked my USB hubs in the 'Device Manager' section of the Control Panel, you name it.
I could really use some help solving this.
I've turned to the troubleshooting section in Apple Support but it has nothing concerning situations in wich the device isn't even shown in the 'My Computer' folder.
Help a brother out, will you???

Found a solution in another forum http://en.kioskea.net/forum/affich-63733-ipod-not-detected-on-computer (a few posts down).
It was for an IPOD so you can see those details in the link.
Found how to reset a shuffle and inserted it into these instructions - did not have to follow his last steps.
- Turn off computer.
- Plug Shuffle into usb.
- Then you must reset your shuffle
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.
- Start computer and it should install the usb driver for the ipod automatically.
- Your i pod will say do not unplug so don't. then open itunes and it will be there.
I did not have to do these thing below – did not get error message and shuffle was displayed in Itunes. / LMc
Just remember to not only eject ipod from itunes but stop usb.
Go to the program icons near the clock and right click the usb icon and "safely remove hardware" will appear and click it.
Stop it and select "apple ipod".

Pod Touch 32GB MTP USB device has failed to install and can't sync.

After updating iTunes on my Win7 64bit PC, when I plug my iPod Touch 32GB in, I get the error message "MTP USB device has failed to install" and can't sync. Yesterday, everything worked well.
Need help, please!

Thank you. I removed iTunes, QT, Safari and related software, then applied a Windows update and reinstalled iTunes and related software. It solved my problem and let me sync my iPod.
Thanks!

Windows XP does not recognise USB devices after installing itunes 7.2

After downloading itunes 7.2 my PC no longer recognises my ipod nano (2G, 2Gig). Uninstalling itunes 7.2 and reverting to a previous version makes no difference.
On top of this my PC no longer recognises my external USB 2.0 HDD.
Uninstalling and allowing windows to rediscover USB devices \ hubs etc as per MS recomendations has not resolved my problem
Both devices function with no issues when plugged into my laptop.
Any suggestions on how to resolve this will be greatly received!
Many thanks
Justdoit2.

Power down and wait... does not solve the "USB Device Not Recognized" problem in my desktop running XP Professional.
All five USB Root Hubs are stucked. I tried uninstalled them all and let XP to find new devices but afterwards the problem still remains.
By the way, I have a thousand songs stored in the iPod Nano (2nd generation). Will iPod reset erase all my songs?
iPod Nano 8GB Windows XP Pro

Windows 7 64bit has an MTP USB Device Failed error message when I attach my Ipad1

I keep getting an MTP USB Device Failed error message when I plug in my USB cable into my Ipad1. Can someone help?

This is NOT resolved. The "Upper..."Key in the registry editor doesn't exist as you can see below in the image I am providing. This is still an OUTSTANDING issue, can someone please help with resolving this issue, super frustrating.
This is not just an iPAD issue, I get the same problem with my iPhone as well, both (iPhone and iPad) have the latest iOS 6.1.3 installed as well.

IPad2 on Windows 7 : MTP USB Device = This device cannot start. (Code 10)

Hi Guys,
I want to access to the Internal Storage of my iPad 2 on Windows 7.
But I have an error with the MTP USB Device => This device cannot start. (Code 10)
So I cannot see my iPad in Windows Explorer.
I tried many actions from Forums :
update the driver to the "Apple Mobile Device USB Driver" located in "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers"
delete the upper and lower filters in REGEDIT : {36FC9E60-C465-11CF-8056-444553540000}.
stop and restart the service "Apple Mobile Device"
But as soon as I connect again the iPad there is the same error message after Installing device driver software => "Device driver software was not successfully installed" : MTP USB Device : Fail
Is there someone who get the solution ?
Thank you for you help
Stephane

I have a similar problem, only mine is Code 31 for the MTP USB Driver. The Apple driver loads fine, and I'm able to sync with iTunes, but I can't connect to the device as a drive and copy the photos off of it.
I've tried nearly everything at this point that has been suggested in other threads, and nothing has seemed to work.

Ipad4 connection MTP USB device error with Windows 7 64 bit

I have recently bought iPad 4. When I connected to my computer through USB running Windows 7 Professional 64 bit i got the following error message
"MTP USB Device failed to install"
Please guige me

Hello lwalbring and welcome to the Palm forums.
Your Visor, as you suspect, does not have Bluetooth, so you must use the IR HotSync option. Since you are using Windows 7 64-bit, I believe that you are going to have to upgrade to Palm Desktop 6.2.2 to make things work from an OS/Driver perspective.
Since you are using such an old device, you are also going to have to download and install the PalmHotSyncSetup Utility from Pimlico. This update turns on support for old Palm OS PDAs in Palm Desktop 6.2.2. Without the update, you won't be able to sync your Visor with Palm Desktop 6.2.2. The software is free and the link is all the way at the bottom of the screen.
Lastly, if your PC doesn't have an IR port on it, you will need to purchase a USB to IR adapter. Some laptops still have IR ports and most desktops don't.
Once you have all the pieces, you'll want to go back to the Windows 7 and Vista HotSync thread again, and follow the directions for setting up and configuring IR HotSyncs.
Alan G

Mtp usb device failed error - iphone 3g - win 7 pro

I have iphone 3g. I use Win 7 pro OS. when i plug in iphone to usb port, i get error message as - device driver failed to install - in detail - mtp usb device failed..
In iTUNES i am able to view the iphone, sync my contacts with MS outlook etc..
kindly help
shansui

What a load of hogwash.
I've just had this error come up - WITH NO CHANGE OTHER THAN UPGRADE OF IPHONE 4 TO IOS 5.1.1.
(running iTunes 10.6.1.7 on 64 Win7)
Powered phone off, and back on again - same error... Haven't had to reinstall windows in a few years - maybe iTunes is now the least stable software in my collection - Might have to try the two (button) salute to Apple...
Error on device "MTP USB Device";
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

When syncing my iPhone to my computer, an 'MTP USB-device' error appears. How to solve this problem?

When I try to connect my iPhone to my computer, it seems to be working fine (iTunes opens and connects), but still I'm getting this problem when my computer tries to install the supervisory program/driver (I'm not sure how to say it in English since Dutch is my mother language). I've made a printscreen of the error, and it's in Dutch, but maybe someone can see what the problem is anyway.
So... It says that the installation of the 'MTP USB-device' part failed.
The problem is that I want to put my photos on my computer, and I found these instructions (http://support.apple.com/kb/HT4083) to do that. But I don't get an Autoplay dialog box, caused by that error.
Could someone please help me? Thanks in advance!

I had the same iss - it's a known issue whereby Windows attempts to use the wrong driver to access the phone.
BACK UP YOUR REGISTRY!!! Editing the registry can be (read: IS) dangerous and can cause no end of pain if done incorrectly.
- To Back Up your Registry: Click Start menu and click "Run". Type "regedit". Click File, then choose export and type "iphone driver fix registry backup".
- Click Export and let it export the the registry to a file.
- To fix the issue: Follow the folder tree on the left to: hkeylocalmachine > system > current control set > control > class
- Find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” down the LEFT hand side and click on it.
- Under the list on the RIGHT hand side find "UpperFilters"
- Right-Click UpperFilters and click delete
- Close the registry editor and restart your PC (without the iphone attached).
- Once restarted and logged back in, plug in your iphone and voila! Windows will actually choose the correct driver and you'll be in like flynn.

N97 MTP USB Device

Before I upgraded my N97 Firmware to 21.01.045 My pc windows 7 saw my phone as N97 when i would open a window to explore the phone contents, and when I would copy a video onto my phone it would convert it when it's copying it onto my phone automatically.
After the update-I had problems when ever I connected my phone to the pc USB, telling me the MTP USB Device failed.
But then all of a sudden few days later the MTP USB was successful but it again saw my phone as N96, BUT NOW it does NOT copy the videos as it used to, I have to go through Windows Media Player to transfer videos to my phone.
Inconvinent...

Solved by repairing installation of Nokia Suite. I'm using version 3.3 of nokia suite on a windows 7 ultimate operating system. Needed this step to update firmware.After many attempts I finally overcame this problem by going to control panel>uninstall a program>scroll to nokia suite>select uninstall/change>dialog asks if you want to repair or uninstall>select repair.
*Please make sure of the fllg:
>phone must be on
>MUST be connected in PC Suite mode - If your phone tries to connect to internet or wlan, keep hitting cancel till it asks you to select (PC Suite) mode.
>Windows may try to install drivers and you'll see MTP usb device installation Failed - ignore for now
>Make sure the internet connection on your PC is active
>NOW do the repair-install as described above
>During repair windows will again install your device drivers, and this time you should be good to go
Hope this helps someone, and saves them the many hours I took to get this right.

My Zen Micro Problem--USB Device Not Recogni

I'm terribly terribly sorry if this question has already been answered, but I tried searching through the forums and found no solution to my problem. Although my Zen had worked fine for a few monthns (aside from the loose headphone jack grr), my computer recently doesn't recoginize it. When I plug it in, a yellow box that says "USB Device not Recognized" pops up. I tried plugging it in other slots but I still get the same message. I even tried it on another computer and it still wasn't recognized. I repeatedly unistalled/installed the software and drivers from both the cd and website. I also uninstalled the MTP but now I don't know how to install it again. I even reformated my Zen. Oh, and I'm using WinXP. Is there any hope for my Zen? Suggestions will be greatly appreciated.

So you were on the v.2 firmware? And now you've switched to v. Or did I read that incorrectly?
If it ceased to recognize your player using v.2, you might want to try uninstalling the player from your USB port (you can do this through the system manager). If you're receiving this error message using v., then try unistalling the player driver from the USB port (again, in system manager), restart your computer, then reinstall the driver. I've had to do that a few times for my digital camera. If that doesn't work, you might try contacting tech support.
Good luck!

Ipod not recognised by Windows, USB device not recognised

Hi hope someone can help
I have recently received my ipod back from Applecare who have sent the ipod back in ' working order ' but it will no longer be recognised by my windows. It says USB device not recognised and i cant find, nor will it install drivers that i located on the ipod updater etc.
I have tried several methods on this forum but none seem to work.
The letter from mycare says the iPod is formatted for a computer operating Mac OS X. Although i stated wi use Windows. But the leter states this can be changed bu installing the updater, but this wont make a diff as comp still wont regonise the device after i have followed there instructions. Any advice?
Thanks

I'm not really up on the complexities of the Windows OS but try this tip I picked up a while back, hopefully it might help.
"USB Device not Recognized in Windows".
1. On the Start menu, click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Scroll down the list of devices to the Universal Serial Bus controllers
6. Click the plus icon next to the Universal Serial Bus controllers.
7. Double-click one of the indented USB Root Hub entries.
8. Click the Power Management tab.
9. Deselect the "Allow the computer to turn off this device to save power" option.
10. Click the OK button at the bottom of the window.
11. Restart the computer.

HT201401 MTP USB Device not installed

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