HT201401 my iPhone 4s fails to turn on. When I press the sleep button the apple logo shows displays but nothing happens after that
iphone fails to turn on. The apple logo shows up but nothing happens after that
Hi Haleynichole_99!
I have an article here with some troubleshooting steps that can help you resolve this issue with your iOS device:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using the Apple Support Communities!
Cheers,
Braden
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Iphone 4s, won't turn on, won't restore, home/sleep button trick doesn't work?
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thanks!You have answered your own question:
"requires 10.6.3 or higher"
" i upgraded my itunes to 10.5 "
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It is usually given as a communication error between Apple, iTunes (your computer), iPhone. Somewhere they are not communicating, so the iOS you are trying to install cannot be approved by Apple. Trouble shooting steps include, making sure you have Current iTunes installed, make sure your Hosts file of computer is not blocking Apple. Try restoring on another computer.
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Problem closed (although not resolved). After working with Apple support, no resolution was found. I asked for a refund of the iTunes match purchase price, which was granted. Interestingly the support tech, who was very nice if not particularly helpful from a technical point of view, spun the "resolution" of refunding my iTunes match purchase price as a positive one, here is a quote from the final email
"I'm glad to hear that you're not having issues with the songs you've purchased. Nothing makes Apple happier than to hear that our customers concerns have been rectified."
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You can try restoring the software first (which is what they will do at Verizon/Apple store).
http://support.apple.com/kb/ht1414
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