HT201401 my iphone 4s is freezing/stopping during songs and videos????????????????

I have had my phone for a little over a year and just recently it is freezing during songs and videos the songs completley stop and my volume bar disappears, then it comes right back. The volume is also stopping during videos the video will continue to play but no sound. I have checked volume and switch on side, I have powered it off and rebooted it holding power button and home button. However it wont stayed powered off when I power it off with top button only it turns itself back on. I can talk on phone fine. But I want all of it to work please help!!!

sissyz83 wrote:
....However it wont stayed powered off when I power it off with top button only it turns itself back on. I can talk on phone fine. But I want all of it to work please help!!!
When you try to power off with the top button, do you get the "Slide to Power Off" bar? And do you slide it? If it powers back on immediately after doing that, since you have already done a reset, then restore is the next step. You can restore from a backup, or if that doesn't fix it, restore as a new device. Remember restoring as a new device will delete all content from the phone, so make sure you have synced everything. See this support document for help. http://support.apple.com/kb/HT1414

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HT201401 my iphone 4s is freezing/stopping during songs and videos????????????????

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