HT201401 my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.
my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.
My 5S just started doing this on Thursday: every fraction of a second or so it oscillates between connecting and disconnecting with the charger (USB or wall, doesn't matter). Since it's still under the limited warrantee, I took it to the local Mac dealer (I live in a small town w/out an Apple store) and they shipped it off. I'm waiting now for the replacement--telephonless, too!
What concerns me is that many people seem to be having this issue.
You were right to be suspicious of the Apple store employees. Once they replicated the behavior that you experienced, they should have immediatly offered to exchange your phone. Anything else, in my opinion, is unacceptable. As long as your phone is still doing it, I'd go back, ask for the manager and tell them to exchange your phone.
Similar Messages
-
iphone 5 lock button not working. THe phone is 9 months old. What to do??
Then you still are in your Apple one year hardware warranty and can get it replaced/repaired.
-
4 hours ago my iphone randomly turned off and now i cant get it to turn back on. Ive tried everything, trying to reset it, charging it but nothing works! the charging symbol doesnt even come up when i plugged in the charger. Please help!
Hello there, LaruaGalliers.
The following Knowledge Base article provides some great troubleshooting steps for your issue:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
Battery does not charge
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
iPhone or iPod touch displays the low-battery image and is unresponsive
If you see the image below, charge the iPhone or iPod touch with USB power adapter for at least 15 minutes.
You should see this image when iPhone or iPod touch begins to charge:
If the screen still displays the low-battery icon, try turning the iPhone or iPod touch off and then on again.
If the issue persists, follow these troubleshooting steps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?). I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something).
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to. (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath. When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen. So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck. I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
I downloaded the new software on my iphone 4 and it worked for a few hours and now won't turn on
i downloaded the new software on my iphone 4 and it worked for a few hours and now won't turn on
Reset, hold both home and power buttons until the iPhone begins to restart. If still nothing, connect to Wall Charger for 10 minutes, iPhone may turn ON itself. If still nothing keep on charger and Reset. It can take about 20 seconds of holding both buttons while on charger.
-
My phone has been set up previously for itunes on my lap top but my phone now shows the connect to itunes message even though the phone is connected....Ive tried every thing I can think of ...now I cant use my phone ..please help ?
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo. -
I plugged my phone in my computer to download my pictures once it finished downloading I unpluged my phone and it went black and now won't turn back on. Please help me!!
Reset, hold both home and power buttons for about 10 seconds until the iPhone begins to start.
-
I have an ipad mini that won't power on. It was turned off to charge overnight. In the morning it was warm and now won't turn on no matter what I do. I've tried resetting using the power / home button combination and nothing works.
If you have owned the device, as in purchased from Apple, less than a year then there will be no charge to repair, or most likely, replace the device. If you have had the device more than a year you will be charged an out of warranty cost for replacement ($219 I think) and that is much cheaper than a new device. If you have Applecare+ then you have an additional year of coverage and the replacement will be $49 or $79 depending on when you got the Applecare.
-
Dropped iPhone 4s and now won't turn on unless plugged into wall
Hi there,
So I dropped my iphone 4s onto a hard floor 2 days ago, it was at 95% battery at that point. It now will only turn on when I plug it into the wall, and as soon as I unplug it, the phone turns off immediately.
When it is plugged into the wall it shows 100% battery and the signal (both wireless and carrier) are very touchy and it says 'searching...' a lot of the time.
I have had the phone for 19 months now and am out of warranty. It is also worth noting that 1 month ago I replaced the battery myself because I was having battery issues and it has been working perfectly since then up until this incident.
If anyone has any idea of how to fix this or any idea of what the problem may be it would be much appreciated. I have tried holding the home screen and top button simultaneously and also tried plugging into my laptop to restore but the laptop will not start the phone up, it just goes into a cycle of going to apple logo screen and then shutting off.
Thanks very much.The drop either jarred loose the battery connection or cracked the main circuit board. As you have repaired it yourself Apple won't touch it, so you might as well take it apart and see what has happened.
-
Gently dropped iPhone 4 and now won't turn on only if plugged in to wall
I dropped my iPhone 4 and now it won't turn on. Only when plugged into electric socket does it actually try to come on. I get to the point of putting in pass code and then it goes to it telling mr to plug into iTunes but when I unplug phone it goes blank again. Any suggestions?
you broke your phone. Bring it to Apple for an out of warranty exchange ($149) or find a 3rd party repair shop near you.
-
Was playing the Ipod and it went black and now won't turn on
was playing the IPod touch with camera and it went black in the middle of a game ans now won't turn on.
After charging for half an hour, reset the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
If it now works you are done.
- Connect it to the computer. If it appears in iTunes restore the iPod
- If not seen, see if placing he iPod in recovery mode will make it visible so you can restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
The repair it's going in for is the sleep/awake button not working. So im not sure if it's a matter of the button not working or the fact that the phone normally doesn't shut down when you're in the start up menu/setting up all your options (ex. language, country, etc..) Should i just put it in the box to send back with it turned on?
Hi, kaboomer.
Thank you for the question. You can send in your iPhone to our repair depot powered on. We will proceed with evaluating your device once the unit is received.
Service Answer Center - iPhone
Cheers,
Jason H. -
iphone 5 turned off 48 hours ago it wont charge and it wont turn on. i've tried the sleep/home button method that didnt work nothing came up on the screen and also tried usb into computer and doing it through itunes that still hasnt worked my phone is completely lifeless! is there anything else i can possibly do before i have to go into the shop?
Hi jscheilling,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281?viewlocale=en_US
Cheers,
Judy -
I've tried to charge it and i've tried to reset it but it won't even connect to iTunes. Please help!
Don't know why it happened, but if you can't enter the passcode, you'll have to restore the phone to remove it, as explained here: http://support.apple.com/kb/HT1212. If you're running iOS 7 with Find My iPhone enabled, you'll have to force it into recover mode to restore it, as explained here: http://support.apple.com/kb/ht1808.
-
After loading the iphone update, I get a message that imap.gmail.com is not resopnding. All my setting are the same and are correct. My gmail works on my ipad. Thoughts.
Same thing happened to me. Called Verizon, they had me run updates and resync to the local tower (*228, option2). Took about 15 minutes over the phone to correct.
Maybe you are looking for
-
Sometime before Firefox 3.x, in the History window -- it would show you columns of "First Visited" and "Last Visited". Now you only get "Visit Date" which is equivalent to "Last Visited". * Question -- anyone know how to bring back the "First Visited
-
How can use linux in my macbook?
how can use linux in my macbook?
-
FCP X Time Line & preview sticking and juddering
I wonder if any one could help me please. I used to run Final Cut Pro 10.0.8 on Mountain Lion then on Mavericks all working OK. I then went on to Yosemite and upgraded to the latest version of FCP X (10.1.4). When I play the timeline, it keeps
-
I have attempted to restore and import the former bookmarks, but I do not know where to look for the files. On a windows XP service pack 2 desktop computer, I upgraded from 3.6 to 15 last night and all bookmarks are gone. Please help me find where to
-
Text and layer position problems
Hi, I am creating a webpage and I have installed a background image. for which I have centred and all is fine. I am now using layers to add text so I can place the text wherever I want. But when I save and view in IE and Firefox the text is not in th