HT201401 my phone now only displays the symbols to connect to itunes, but is now not recognised in itunes
Does anyone know how to reset the phone if itunes does not recognise it? I tried updating to ios6 and it encountered an error and now my phone just shows the display to connect the phone to itunes, but itunes does not recognise it in the left hand display.
Restart computer, then open iTunes on computer, then connect iPhone to computer with USB cable. Then click the Update or Restore button that iTunes offers you in the middle of the iTunes window.
Similar Messages
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My computer (Win 7) recognises my ipod but when Itunes is automatically started the ipod is removed from "my Computer" and is not recognised in itunes, my device manager states he device is being "uninstalled by window" error 21, what is happpening.
Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock -
My ipod will not sync fom library to ipod. The sync option is not hilighted. What do I do now?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Do you have any Restrictions (Settings>General>Restrictions) set that would prevent syncing those songs? -
Please help. My daughter has updated her iPad with iOS 6.1.3 and it now keeps crashing after a few seconds use..we have tried a rest and this doesn't help. Thx
From iPhone: Hardware Troubleshooting - http://support.apple.com/kb/TS2802
[Will not turn on, will not turn on unless connected to power, or unexpected power off]
1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
4. After at least 15 minutes, if:
-The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
-The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
-Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
-If the display turns on, go to step 4.
-If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service. -
I tried pressing home and sleep together but iPad does not respond
See here http://support.apple.com/kb/HT1808
And note the the sentence commencing, 'If you restore from a different computer.... ' down near the bottom of the page. -
I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
My ipad2 is not restarting after updating to iOS7, I now only get the apple symbol? Please advise what I need to do to get it working again. Thanks.
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
my iphone 4 will not do anything....i tried restarting and resetting....the phone only displays the apple logo.
Hello there, Faustinamarfo.
The following Knowledge Base article provides some troubleshooting steps for your issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Particularly:
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I can not update my ipad2 and now only have the itunes symbol and connection cable showing?
I can not update my ipad2 and now only have the itunes symbol and connection cable showing?
Connect the iPad to your computer's iTunes. You have to restore your iPad now.
iTunes: Restoring iOS software
Read the kb article all the way to the end. You may need to use recovery mode. -
I was doing a reset o my ipad, it went blank, it now only displays to connect to itunes, the cable is fine because my other ipad works on my other ipad & on this computer. Can you help me please?
Hello, johnAC57.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring an iPad, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H. -
After a full system update phone and comp, some of my contacts have been lost and most of them now only have the numbers remaining, can the lost contacts be retrieved completely somehow.
At some point in the past, I synched with Gmail. Looking at my Gmail contacts, I can see that it's missing the same contacts I'm currently missing from the iPhone. Is it possible that I may have done that sync back in October 2009 (but not since) and then somehow recently over-wrote my contacts content with whatever was there? Is there some setting I could have tripped to make something like that happen?
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imessage only displays the phone number instead of the name after the last update. any idea how to fix it? All messages had the names displaying correctly before the last update.
From the menu bar, select
▹ System Preferences... ▹ Language & Region
From the Region menu in the window, select one of the preset regions. If one is already selected, choose a different one, then change it back. Close the preference pane and test. -
My phone started to download IoS 7.0.4 with my hotspot on the phone from itunes. I have no internet connectivity and the phone will only display connect to iTunes on the screen. What do I do?
You will need to find a place where you can connect the computer to the internet so you can restore the iPhone - no way around that at this point.
Were you using your iPhone's hotspot as the internet connection for the computer to download and install an update on that very same iPhone that was providing the internet connection? If so, honestly, that was not a smart thing to do at all. In order to apply the downloaded update,the phone had to restart and disconnect - it could not possible install an update without doing that.
Regardless, it is now in recovery mode. The only way to recover it is to restore it with iTunes on your computer and that will require an internet connection. -
My iphone 3gs will not connect to itunes and it says that I need to do a system restore. It also says that I need to enter my password on the iphone to connect to itunes but I can not do this because the phone is in emergency phone call mode only.
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo. -
Mail doesn't display full email text, only displays the subject line
Mail doesn't display full email text, only displays the subject line.
My preview shows first three lines of email, but when I chose the email specifically mail doesn't display any lines of text. Been this way for about ten days. Please help. BenAwesome. Rebooting the phone worked. I had never turned the phone off before (for the next guy - you hold down the "sleep" button for longer than you'd think and that'll do a full shutdown). thank you for your help.
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