HT201401 my phone will shut off and only turn back on when pressing both home and lock button

^subject says it all

iOS: Unable to update or restore 
This will help you put it into recovery mode to get the device working again.

Similar Messages

  • During the io 5 update process, my iphone 3gs froze and now will shut off and turn on by itself, and will not allow me to unlock the phone or do anything with it. how do i fix this?

    during the io 5 update process, my iphone 3gs froze and now will shut off and turn on by itself, and will not allow me to unlock the phone or do anything with it. how do i fix this?

    Follow the instructions here > http://support.apple.com/kb/HT1808
    You may need to try a few times to get it to work

  • My phone just shut off and will not turn on. not low battery

    my phone just shut off and will not turn on. not low battery

    do a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • I left my 4s in the car for apprx 35 mins in 35 degree weather and the phone completely shut off and won't turn back on.  the battery was fully charged

    i left my 4s in the car for apprx 35 mins in 35 degree weather and the phone completely shut off and won't turn back on.  the battery was fully charged.  please help   it is my only ways of communicating beyond my macbook

    It probably overheated and shut down. Hold the HOME and SLEEP buttons until an Apple logo appears. This will take 10 to 15 seconds of holding both buttons.

  • My phone keeps shutting off and saying "connect to iTunes." I connect to iTunes and it doesn't do anything last night i kept it there for a while and it turned on so I tried that all night and nothing. I can restore it but i never back up my phone

    My phone keeps shutting off and saying "connect to iTunes." So I did and nothing happened. it says to restore it but I want to keep all my messages and photos etc i just want it to turn on so i can sync it and then ill restore it. sometimes the screen stays black but the light will come on or it will just keep restarting. please help

    Hello JD_NINJA,
    Thanks for using Apple Support Communities.
    Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device.  To troubleshoot this issue please follow the directions below.
    Check your security software
    Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
    Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
    Get help with iOS update and restore errors - Apple Support
    When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
    Restore your device from an iCloud or iTunes backup - Apple Support
    Take care,
    Alex H.

  • My Phone Just Shuts Off and won't come back on unless hooked to a power source.  I've got all the updates and all apps are closed out.

    My Phone Just Shuts Off and won't come back on unless hooked to a power source.  I've got all the updates and all apps are closed out.

    Most likely a bad battery.

  • HT1688 my phone just shut off and i cant get it back on, what do i do?

    my phone just shut off and i cant get it back on....what should i do?

    Reset, hold both home and power buttons until the iPhone begins to start, usually takes about 10 seconds of holding both buttons. If nothing, Reset while connected to charger, this can take about 20 seconds of holding both button while on charger.

  • My iphone 4s just now shut off it wont turn back on its not that old i dont know whats going on please helpMy iphone 4s just now shut off it wont turn back on its not that old i dont know whats going on please help

    My iphone 4s just now shut off it wont turn back on its not that old i dont know whats going on please help

    Do a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • HT201412 ok i did the new update and now my phone wont even start up! the apple logo comes up then the screen will flash and the phone will shut off. any ideas?

    as listed in the title, my phone just flashes on me no start up just flashes from the apple logo to shutting off and back and forth i did the update this afternoon (9-26-2012) and it still wont start up!!!

    Something in your backup may be corrupt. Try wiping it and setting it up as a new device, then sync your apps, data and media back to it from iTunes. DO NOT resotre from your backup. If the problem is contained in the backup, it will bring it right back again if you restore.

  • HT1688 If my phone automatically shuts off and is hot what happens??

    Yesterday my phone automatically shut off I triede everything I knew to turn it on by pressing down the home a nd lock button and it didn't work! Any suggestions?

    you can put the phone in recovery mode by holding the home button while you are plugging it into a computer with itunes but this will erass every thing on you phone so it should only be done if you have a back up made or really need you phone

  • Itouch will shut off and restart everytime it starts to play, PLEASE HELP!

    I've bought my itouch, 2nd gen. about 1 week ago and have tried numerous of times to put videos into my itouch and although it appears and works on itunes perfectly fine, but whenever i play it on the itouch, it DOES NOT play but SHUTS OFF and RESTARTS itself. i've tried to RESTORE the itouch, restart it, and even made sure that my videos are in MP4 format but nothing seems to work.also, i've tried to upload various of videos butthe videos are not the problem. i have not dropped my ipod or damaged it in any way and it is still in its PERFECT condition.please help me to get my videos to start running on the itouch. thankyou so much!
    Message was edited by: itouch video help

    if you've tried all the troubleshooting steps http://www.apple.com/support/ipodtouch/troubleshooting/ipodtouch/
    then you need to take/send it to apple to get it checked out

  • My iPhone 4 shuts off, won't turn back on until connected to computer.

    The phone is fully charged but won't turn on despite holding the home and top button for up to 30 seconds.
    This started yesterday, where I noticed that the phone would shut off at 70% battery and not turn back on. I connected it to my computer and the Apple logo pops up, and after a few seconds (sometimes a few minutes) it goes back to the normal home screen.
    So I completely reset the phone to factory settings and the phone seemed to be fine for an hour, to an hour and a half, until I stopped using it. I looked at the phone maybe 10 minutes later, and it was back to being dead again.
    I charged it fully overnight again, and when I unplugged the phone and walked away briefly and came back, it was off again.
    Any ideas, beside trying to reset it again? The battery life has been bad lately, so I was thinking of buying a new battery anyway, but if its not just a battery issue, then its not worth buying the battery.
    Thanks.

    More info:
    I plugged it in again earlier today after coming across the same problem and it briefly flashed the "no power" symbol before rolling over to the Apple logo and starting up to 100%. So I would guess its battery-related?

  • My phone just shut off and will not turn back on but I do not want to loose all my stuff...please help!!

    Please help - my phone shut down a few hours ago and will not turn back on....I am scared to reset (home and power button) because I do not want to loose any of my info, pictures, contacts, etc

    first thing to do is plug it in and let it sit for a little while.  if the battery was drained and you plug it in it will need to charge up a little bit before it will turn on.

  • HT201263 my phone just shut off and will not come back on no matter what I do. It was working fine then just went compeltely dark and is unresponsive. Help!!

    My phone was working fine, then just went completely blank, and now is totally unresponsive

    Plug it in to mains power for at least 15 minutes.  If it doesn't automatically come on, try a Reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

  • HT1688 my phone was fully charged and suddenly shut off but wont turn back on

    my phone was fully charged and suddenly shut down and wont turn back on

    Hi there,
    I would recommend taking a look at the troubleshooting steps for unexpected power off issues found in the article below. 
    iPhone: Hardware troubleshooting
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W.

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