HT201401 My phone won't lock or go into sleep mode when answering calls

My phone won't lock or go into sleep mode when making or receiving calls. Consequently I keep activating the mute or loud speaker buttons with my cheek. Can anyone help please??

That is a Proximity Sensor Problem, which is located above the earpiece speaker. Do you have a new screen protector or iPhone Case which could interfer with this?
Reset iPhone, Restore iPhone.
If you have Warranty or AppleCare Coverage make Genius Reservation and take iPhone to Apple for resolution.

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My imac won't go into sleep mode when set

I have an older iMac and even though I have it setup in the energy ptreference area to go into auto sleep in never does unless I do it manually?

I've checked through my apps, I can't seem to find anything that would cause this. For some apps that have internet access I've turned them off.
I tried going into Activity Monitor and quitting all the running processes, including those for Finder and stuff, most of these system processes starts up again. But even when I have quit everything that I can quit, the computer won't sleep.
I've tried disconnecting the internet, unplugging all my extras and shutting off Time Machine, but still insomnia. I've tried logging into the guest account but still insomnia.
I went to Macintosh HD>Library>Preferences>System Configuration and deleted the com.apple.PowerManagement and the com.apple.AutoWake.plist, rebooting and testing. But still insomnia. I've also deleted the User>Library>Preferences>com.apple.systemuiserver.plist file, and still no succes.
I've removed all the widgets, removed all startup items, and still no success.
It's not really a big issue, but the fact that I can't find the cause is driving me crazy!

IOS 4 on 3G - Phone doesn't go into sleep mode when on a call

I have a 3G iphone with the 4.0 OS. Whenever I get or make a phone call the screen does not go black therefore causing me to hit mute buttons and what not. I didn't have this problem on my 2g phone. I've tried to research it and look it up in the settings and I come up with nothing. How can I get this problem fixed ?

Same exact issue on my MacBook Pro. It is brand a brand new model: MacBook Pro (June 2009), with Mac OS X 10.6.1 and "7 hour battery".
Model Information:
Manufacturer: SMP
Device name: bq20z451
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0003
Hardware Revision: 0003
Cell Revision: 0100
Charge Information:
Charge remaining (mAh): 6515
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 6690
Health Information:
Cycle count: 27
Condition: Normal
Battery Installed: Yes
Amperage (mA): -936
Voltage (mV): 12311
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: No
Display Sleep Uses Dim: Yes
GPUSwitch: 2
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
Reduce Brightness: Yes

IMac won't go into sleep mode when Kensington Dome Hub

Has anyone had problems with their computer sleeping when the Kensington USB Dome Hub is connected. This just started happening a few days ago. I isolated the problem and it is definitely the Kensington HUB -- there is nothing connected to the hub that should wake the mac up -- all I have plugged into it is a lacie dvd burner and an epson scanner-- Thanks for any advice.
Deanna

I would call Kensington and see if this is a known problem. I assume that you have checked and have downloaded the latest software for the hub, although I doubt that it has any.

I tried to update my phone and it ended up going into recovery mode. now my phone is locked bc i dont remember my old apple ID security questions, nor does the email exsist anymore. is there anyway i can unlock my phone myself or do i have to go to apple?

i tried to update my phone and it ended up going into recovery mode. now my phone is locked bc i dont remember my old apple ID security questions, nor does the email exsist anymore. is there anyway i can unlock my phone myself or do i have to go to apple???? ANYONE SUGGESTIONS PLEASE!!

http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

HT6154 Iphone 5s randomly won't charge anymore and won't recover or go into DFU mode

My Iphone 5s randomly won't charge anymore and won't recover or go into DFU mode. It died and it only shows the bolt symbol with the charger on the screen. When I plug in my charger the screen lights up but doesnt charge. I bought another charger to be safe and that didnt work either. My phone was working fine and this randomly happened

Carefully clean iPhone charging port with clean dry toothbrush. If still problem, iPhone 5S has Warranty, make Genius reservation or set up service and take or send iPhone to Apple for resolution.

HT1430 ipad won't go into sleep mode

ipad won't go into sleep mode, stays lite all night, litening to radio on it, but the screen used to go dark.

Check Settings>General>Auto Lock and see what you have it set for.

Pavilion dv6 won't go into Sleep Mode

My HP Pavilion dv6 always used to go into sleep mode everytime I closed the lid as it's supposed too. However recently when I close the lid it just loops the login screen as if you've locked your laptop. It makes the sound it used to make when I'd open the lid to wake it up. As far as I am aware there have been no software changes recently that could have caused this. Thanks.

Hi there ,
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your computer is no longer going to sleep mode when you close the lid. I am happy to help with this. Please post the full product number for your notebook. See the following, if you need help with that information. How Do I Find My Model Number or Product Number?Give this a try: Click Start, choose Control Panel, and then choose System and Security.Choose Power Options and then select Choose What Closing the Lid Does from the left pane. Also these may be of interest to you:HP PCs - Troubleshooting sleep and hibernate issues (Windows 7)HP Notebook PCs - Managing Power Options (Windows 7 and Vista) Here also is a page from Microsoft, that includes a video of what to do.Change what happens when you close your laptop - windows.microsoft.com Let me know if this works for you, or not.

My iPad 2 won't go into sleep mode or let me shut it off, any help?

My iPad 2 won't go into sleep mode or let me shut it off, any help?

Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

My iPhone won't go into sleep mode after bluetooth pairing

I've recently acquired a Parrot MiniKit Neo (a bluetooth remote dialer) and after I paired it with my iPhone 4S / iOS 6, this one does not enter in sleep mode anymore (the brightness of the screen down after 50 seconds and after 10 seconds more, it wakes up automatically instead to go into sleep mode).
Reset my iPhone (holding power + home button) solved this problem until I've paired again my iPhone with MiniKit.
I didn't tried another bluetooth devices like headset.

I've checked through my apps, I can't seem to find anything that would cause this. For some apps that have internet access I've turned them off.
I tried going into Activity Monitor and quitting all the running processes, including those for Finder and stuff, most of these system processes starts up again. But even when I have quit everything that I can quit, the computer won't sleep.
I've tried disconnecting the internet, unplugging all my extras and shutting off Time Machine, but still insomnia. I've tried logging into the guest account but still insomnia.
I went to Macintosh HD>Library>Preferences>System Configuration and deleted the com.apple.PowerManagement and the com.apple.AutoWake.plist, rebooting and testing. But still insomnia. I've also deleted the User>Library>Preferences>com.apple.systemuiserver.plist file, and still no succes.
I've removed all the widgets, removed all startup items, and still no success.
It's not really a big issue, but the fact that I can't find the cause is driving me crazy!

My iphone 5 got suddenly slipped into recovery mode when i was updating my phone with the latest update. I request the officials to act fast and come up with a recovery solution because the phone is unable to get restored on itunes due to error 3

My iphone 5 got suddenly slipped into recovery mode when i was updating my phone with the latest update. I request the officials to act fast and come up with a recovery solution because the phone is unable to get restored on itunes due to "error 3" when ever i am trying to restore and neither of the istores have the solution for the same.

Hi, Milanista5
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

All-in-one 6830 printer Does not enter sleep mode when connected to a phone line

HP staff help. HP all-in-one printer 6830 does not enter sleep mode when conntected to a phone line via 1-Line jack. The Firmware is PNP1CN1521AR. On August 1, 2015, I purchased an HP all-in-one 6830 printer and upgraded to firmware PNP1CN1521AR.When a phone line is connected to 1-Line jack of 6830, the printer will no longer enter sleep mode and the display remains on indefinitly.Removing the phone connection either from the wall outlet or from the printer causes the sleep mode to work correctly again where the control panel display turns off after 5 minutes (or optionally after 10 or 15 minutes).This problem was previously reported by a user and has not been resolved, see:http://h30434.www3.hp.com/t5/Other-Printing-Questions/Sleep-mode-of-Officejet-Pro-6830/td-p/4772182 The user did not receive a resolution to this problem according to the thread.
There seems to be a 6830 printer firmware or hardware problem causing this. HP should be able to confirm this problem on 6830 easily.
Please advise ASAP.
Thanks

It's a regular analog phone line. I've tested it with other phone lines. No difference. I have another all-in-one printer which works fine (goes to sleep mode) when plugged into the same phone line.
The 6830 works ok in other aspects. The only problem is the sleep mode. Any 6830 with the firmware I mentioned should replicate the same result, regardless of anything else. The previous firmware to PNP1CN1521AR also created this problem according to the original report of this problem by another user.
I'm sure there's a bug in the firmware. A subroutine in the firmware monitoring the incoming fax ringing, mistakenly, sees the voltage across the phone jack pins as an event and wakes up the printer instantly even though there's no ringing. As the previous user also suspected, there seems to be an error in the phone line voltage threshold used by the firmware. The present firmware always sees a ringing at the phone line which causes it to never stay in sleep mode.

HP Envy won't wake up from from sleep mode.

Every time im away from my laptop for a long enough time for it to go into sleep mode i can't get it to come out of sleep mode. I hit every key on my keyboard, click my trackpad and even hit the power button and nothing happens. Even when i hold the power button down while it's in sleep mode it won't power down the laptop. I have to take out the battery just to continue using the machine. Any help? Please.

I have this issue too. Win 10 on HP Envy Device will not wake from sleep mode must force power off and reboot (hold power button in) Please help! : ) OS Name Microsoft Windows 10 Home
Version 10.0.10240 Build 10240
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Hewlett-Packard
System Model HP ENVY 15 X360 PC
System Type x64-based PC
System SKU G6T84UAR#ABA
Processor Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.11, 7/17/2014
SMBIOS Version 2.8
Embedded Controller Version 89.34
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.10240.16392"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 4.89 GB
Total Virtual Memory 9.81 GB
Available Virtual Memory 6.33 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes 1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number ***listed above 2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system. *** Win 10 3. Have you installed any new hardware on this computer, before the issue appeared? no 4. Have you installed any new software or drivers on this computer, before the issue appeared? Win 10 upgrade from 8.1

My iPhone 4S won't go into sleep mode

For some reason I can't get my iPhone 4S to go into sleep mode on its own. This happened rather suddenly and I can't seem to find where I can adjust that setting.

Settings > General > Auto-Lock.

Won't go into sleep mode

won't go into sleep mode; other functions work. Eventually - maybe 10 mn - it will get to screensaver.
Ideas?
thanks

won't go into sleep mode; other functions work. Eventually - maybe 10 mn - it will get to screensaver.
Ideas?
thanks

HT201401 My phone won't lock or go into sleep mode when answering calls

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