HT201401 My visual voice mail is not working. As soon as I touch the voice mail it dials it instead of displaying the visual messages.

My visual voice mail is not working, is there something not turned on?

The following from Apple Support has troubleshooting for voicemail problems including
When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list
http://support.apple.com/kb/TS4430

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