HT201401 Screen won't lock during calls

My screen lock stopped working! When I am on a call my screen won't lock, which causes me to dial. mute and place people on speaker. How do I get the screen to lock?

might be a hardware defect with the proximity sensor.
Try doing a hard reset: Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
If that doesn't solve the issue, you could also try backing up the device and restoring the device as new.
In that case, follow the steps in: http://support.apple.com/kb/HT4137
NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.
If you're not able to restore the device, this one might help: http://support.apple.com/kb/HT1808
Using his article will erase everything on the device, so make sure you have a backup!
Good luck

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My iphone 4 wont lock durning calls Help

It isn't supposed to lock. Are you saying the screen will not blank when you are on a call? If you are on a call and the phone is up to your ear, the proximity sensor should turn the phone screen off. If it doesn't, then something is wrong. If this is the case, do you have the phone in a case. If so, try removing the case and see if it still does not work. If it still doesn't, then try the troubleshooting procedures for the phone, power off/on, reset, restore.

Screen becomes non-responsive during calls

Hello:
I am having an occasional, but seemingly becoming more frequent, problem in which the screen becomes non-functional during calls. My immediate impression is of removing the phone from my ear to end a call and the screen not lighting up. Eventually, after I played with the buttons (which may or may not have really helped) the phone lit up. This has also happened when the phone was ringing, making it impossible to take the call.
I am using the most current firmware, but believe the problem began with an earlier version. It just seems more frequent. I cannot reproduce the problem on demand.
Ideas? Solutions?
David

The proximity sensor, which is what tells the phone to turn off the touch screen when the phone is against your face to prevent "cheek dialing", is located just above the ear speaker hole. Do you have a case or anything else on the phone that could possibly be blocking the sensor?
-SB

E7-00 screen lock during call

Hey
I have an annoying problem with my phone: the screen lock doesn't seem to work properly during calls. The lock goes off during calls, and very often the call is accidentally put on hold, ended, or put on speaker because of unwanted touch events.
Is there a fix or workaround for this issue?
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Never had that issue. It seems a buggy prox sensor.
Try installing PocketLock ( http://store.ovi.com/content/35377 ) (free) and then run it and back to homescreen. Try your finger near the E7 logo. My device locks when the finger is about 1cm far from the screen.

Screen not turning off during call

When I am holding the phone up to my ear, the screen goes black, but if I move it away just a little bit the screen lights back up. So during calls I am hitting keys on the touchpad, placing the call on hold, muting calls, etc.
This was not a problem on my 3g. Is there a way to fix this?

This is a proximity sensor known issue, will be addressed by apple in the next update (4.1), they still in the beta3 testing:
http://discussions.apple.com/thread.jspa?threadID=2551039&start=0&tstart=0
SASA43

Screen often turns off during calls - Unable to turn back on

Hello,
Often times during calls my screen will turn off - it does not respond to pushing the home button and will only turn back on if I press the sleep button repeatedly 6 or 7 times. Is there a fix for this? Does apple know about this bug?

Following an older post I have done the following:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
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Touch screen won't lock when on a call?

After the latest updated whenever I'm on the phone I noticed that i'm either hanging up on people, or putting them on mute, etc. I thought that the screen was supposed to lock? It doesnt seam to do that anymore? Is there something I can do to fix it?

If you are using a case, try removing a case to see if the same occurs during a call without the case.
If no change, the standard troubleshooting steps in order are:
Power your iPhone off and on.
An iPhone reset.
Restoring your iPhone with iTunes from your iPhone's backup.
Restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup.
If no change after the last step, more than likely your iPhone has a hardware problem with the proximity sensor. This has nothing to do with the most recent firmware update.

Screen lock during call

I'm sorry if this has aleady been dealt with but couldn't find anything on it.
Is there ANY way of getting the screen to lock when on a call as I'm constantly putting people on hold, mute and even dialing other numbers when on a call as my face touches the screen? I'm sure it can't just be me and my big face?!

do you have a case on the phone? If so, take it off and try using the phone.

Does anyone know why my 5s screen won't dim during a call?

I really didn't notice that it wasn't dimming until I bumped my face against it during a call and it went to speaker phone. The I started paying attention and apparently the sensor isn't working properly.
Anyone have a idea if there is a fix for this or did I just get a bum phone and need to contact apple?

Hi there Barnsworth,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
-Griff W.

N8: question about screen lock during calling

I really like my N8 but there's annoying thing. While I'm calling, in the most cases the screen turns on and with my face I press the buttons on it. So I always end my calls unwantedly or turn on the speakers...
Is there any solution for that? I've not found any settings or software for that yet.

Sounds like the proximity sensor is faulty on your phone. You should have it checked out at your local Nokia Care point.
You can find your nearest Nokia Care Point at:
For UK
http://www.nokia.co.uk/A4228006
For Europe:
http://europe.nokia.com/A4388379
For Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

My iPad 2 screen won't "lock" or "turn off" after being left unused since ios7 update

Hi, I hope this hasn't already been covered I have had a look and on other sites but haven't come across nothing.
Since I have updated to ios7 my iPad 2 screen now doesn't lock when left unused, I can manually lock it by pushing the lock button but it won't do it by its self no more, my iPhone does so I'm assuming it's not a new thing that came with the update. It's not a huge issue, it's more annoying, my battery is forever low as it drains it when I forget to lock it myself. I have had a look through the settings and can't see how to change this, I'm not a very technical person though so I know I may have missed it somewhere or am just being very blonde,, thank you in advance for any light shed on this.

Hello there, AllThingsShiney.
You may just have to set the "auto-lock time". The following Link from the iPad User's Guide should help:
Sleep/Wake button - iPad User Guide
http://help.apple.com/ipad/7/#/iPad9940ef67
Specifically:
Set the auto-lock time. Go to Settings > General > Auto-Lock.
Thanks for reaching out to Apple Support Communities.
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Cannot get screen to turn on during call after Jelly Bean

Got my Jelly Bean update the other day. Afterward I noticed the issue when trying to check my voicemail. Called *86, screen went black and I was unable to get it back on using the power button (like I usually do) so I could not enter my voicemail pin. Verified the phone was still on the call since it would tell me to enter my pin and then finally hang up. I cannot get the screen to come on via other calls either incoming or outgoing. This makes the phone virtually useless as a phone since the update. I have done a full factory reset following the instructions on Verizon's site and prevented the phone from doing a full restore, so it did not pull down all of my apps again in case that was somehow a problem. Still no joy. Does anyone know how to fix this?

Sorry, the email alert got eaten my by spam filter and I just found it.
I have a screen protector on the phone, but not a case. I have had my device for about two years now. There is no damage to the phone at all. The device was working perfectly fine until the Jelly Bean update. Ever since then I have had this problem.
After reading MitchF's response I removed the screen protector that I had on the device and it appears that it may be working at this time.
What does not make sense to me is that why, as soon as I got the JB update, my screen protector became a problem when it had been working just fine through past updates to 4.0+ for almost two years (minus the last few weeks).

How do i turn off my iphone locking during calls

I downloaded the new ios 6 but now my phone locks so when i need to mute or hang up i need to swipe my password how do you turn this off ?

Press and hold the power button (rectangular button on the top, right) until you see the slide to power off appear on the screen. Swipe that to turn it off.
Note that if off, and you plug it in to charge it, it will power on. If you want it to remain off when charging, plug it in, then turn it off.

On-screen buttons getting pressed during calls

Hi all,
First post here. I just bought my z2 and I absolutely love it but am deeply disheartened and concerned by one problem I'm having which pretty much is the most important thing I need.
Almost every time I make a call - the mute, speaker, end call or other buttons get pressed while I'm talking. I've tried to make sure that the proximity sensor is covered by my ear and it still happens. I've also run the diagnostics and although they pass I've noticed that the vibration for the proximity sensor test does not always stay on if I put the phone up against my ear and move it around. Eventually the vibration turns off and some on screen buttons are pressed.
Is this a problem with only my Z2 or a design fault. I'm gravely concerned that replacing it with a new one is going to cause the same issue. For a phone that cost me an arm and a leg I wasn't expecting problems that I never had with any other phone.
Please help.
Thanks.

Hi Narada and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
When you are moving it around, is the proximity sensor staying covered? If it is being moved to the point where the proximity sensor is not being covered then this will cause the display to stay lit up.
What are your thoughts about this forum? Let us know by doing this short survey.
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How can I lock screen while in a phone call

My earrings keep muting & hanging my phone calls up; is there a way that the screen can be locked during a call?

If it's not locking automatically, there may be something wrong with your proximity sensor. Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? It can't hurt.
You can also lock it by tapping the button on the top of the phone.

HT201401 Screen won't lock during calls

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