HT201401 unable to update my apps or download new ones from the store (iphone4)

unable to update  apps or download new  after entering password

What happens when trying to download a new app or an app update via iTunes on the computer?
Basic troubleshooting for iDevices is reset, restart, restore (first from backup then as new).  Has any of this been tried?

Similar Messages

  • I'm unable to update my apps or download new apps to my Iphone. When I try I get a message "An unknown error has occurred".  It was happening before and after the last OS upgrade.  I've done a hard reboot with no effect.  Any suggestions???

    I'm unable to update my apps or download new apps to my Iphone. When I try I get a message "An unknown error has occurred".  It was happening before and after the last OS upgrade.  I've done a hard reboot with no effect.  Any suggestions???

    Have either of you had any luck with this issue.  It began happening to me today when I was trying to purchase music on iTunes.  I have purchased music and games in the past and have had no problem.  Any help would be appreciated.

  • Since I downloaded the new operating system to my iPod touch I can no longer update my Apps or download new ones.  My password is recognized but the download process is immediately interrupted when I touch update (all) or download.

    Since I downloaded the new operating system (6.1.3) to my iPod touch I can no longer update my Apps or download and new Apps.  My password is recognized but when touching the update (all) button or download, the screen immediately reverts to the earlier screen and no updating or downloading occurs.

    Try This...
    Close All Open Apps...  Sign Out of the Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414

  • My iPhone wont let me update my apps or buy new ones in the AppStore... What do I do?

    When I go to my App Store to update my apps or download a new app it doesn't let me do anything, I hope someone knows what to do?

    FYI
    Complete guide to using iOS 6
    http://howto.cnet.com/ios-6-complete-guide/
    You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
    Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
    Apple - iPad - Guided Tours
    http://www.apple.com/ipad/videos/
    Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
    http://www.youtube.com/watch?v=YT2bD0-OqBM
    http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
    http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
    How to - Articles & User Guides & Tutorials
    http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
    iPad How-Tos  http://ipod.about.com/lr/ipad_how-tos/903396/1/
    You can download this guide to your iPad.
    iPad User Guide for iOS 5
    http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
     Cheers, Tom

  • I changed my apple id and now I can't update my apps or download new ones.  I've changed the ID in my iphone settings, but when I go in the apps store my old ID shows up.  If I change my settings back to the old ID my password doesn't work.  HELP!

    So I changed my Apple ID.  Now on my Iphone I can't update things from the apps store or download new stuff.  I went into settings and changed my ID there, but in the apps store it still shows up as my old ID.  The apps store won't let me log on with the new one, as my old still shows up, and if I go back into settings and change it back to the old ID the password I had before no longer works.  This ***** Apple.  You just ruined my Iphone!!!  My phone went from being cool to being junk since I am not unable to download or update apps...the coolest part of my phone.  Someone help???  Please tell me how I can enjoy my phone and apps again...

    Thank you for the response, but I ended up temporarily resetting my Apple ID... It was a pain, but it worked in the end.

  • IPhone ain't update apps or download new ones from App Store

    Hello I've been trying to download new apps on to my iPhone 5s running on 7.0.6 for some reason I can't download new apps from the App Store it will just spin and spin and never download nor will any of my apps on my iPhone update unless I hardware it to my laptop. If I got on my lab top I can download them from iTunes and transfer them to my phone but that's really inconvenient. I have tried to do hard reset on my phone but that did not work. Please help me it's driving me crazy!

    There is no such thing as a "hard reset".
    Basics from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

  • I cannot connect to ITunes after updating to IOS 7.0.2,cannot update my apps nor download new apps. When I tap the quick test for IOS diagnostics it says it cannot verify the ticket number.

    After updating to IOS 7.0.2 in my Ipad mini I cannot update my apps nor download new apps . It says "cannot connect to ITunes. " it's been almost 3 wks now. I have tried resetting it  and trying other options like changing the DNS to just 8.8.8 etc but to no avail. I try to run the IOS diagnostics but it couldn't verify my ticket number. Everytime I open my mail it cannot identify server identity " Apple.imap.yahoo.com." But I just clicked "continue" anyway so I could get my mail.

    (A) Reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.
    (B) Reset all settings
    Settings>General>Reset>Reset all settings
    Note: Data will not be affected but settings will be reset.

  • I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

    I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

    If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller  said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..

  • HT2404 I'm trying to update apps and download new ones on mi ipad, but it doesn't work... the icons say "waiting" and nothing happens for days!

    I'm trying to update apps and download new ones on mi ipad, but it doesn't work... the icons say "waiting" and nothing happens for days!Help!

    Here are a bunch of things that you can try to get the downloads to resume.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
    If that doesn't work - sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
    You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
    If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

  • I can't update my apps, was asked to change from US store to Lebanese store. How to do that?

    I can't update my apps, was asked to change from US store to Lebanese store. How to do that?

    Follow this procedure:
    1. Go to Settings > iTunes & App Stores > Apple ID.
    2. Tap your Apple ID.
    3. Tap View Apple ID.
    4. Enter your password.
    5. Go to Country/Region in the popup window to change to the desired store.
    See also: http://support.apple.com/kb/HT1311

  • Why can I no longer download/buy tunes from the store since downloading iOS8?k

    Why hy can I no longer download/buy songs from the store since downloading iOS8?

    You could try the following and see if they then download :
    - log out of your account by tapping on your id at the bottom of the Music tab in the iTunes Store app and then log back in
    - disconnect and reconnect to your network (Settings > Wi-Fi)
    - close the iTunes Store app via the iPad's taskbar and then re-open it
    - soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • I wanted to download a book from the store and I kind of changed my store site from Ghana to U.S.please where do I go to change it to my country site to be able to download stuffs again

    I wanted to download a book from the store and I kind of changed my store from Ghana to United States. Can't download anything now.please I need help on how to switch my store back to ghana

    Change your country on iPhone, iPad, or iPod touch
    Tap iTunes Store, App Store, or iBooks Store.
    At the bottom of the Featured page, tap Sign In.
    If you're already signed in, skip to step 5.
    Tap Use Existing Apple ID.
    Enter your Apple ID and password and tap OK.
    Tap your Apple ID.
    Tap View Apple ID or View Account.
    Tap Country/Region.
    Tap Change Country or Region.
    Tap the Store menu and tap your country.
    Tap Next.
    Review the Terms and Conditions and Apple Privacy Policy.
    Tap Agree if you agree to the terms and conditions.
    In the prompt that appears, tap Agree.
    Select a payment method and enter your payment information.
    Enter your billing address and tap Next.

  • I have downloaded some products from the store.(education).i want to pay and have them to use.what  should i do?

    i have downloaded some products from the store.they werer downloaded.now i want to get them and used them.i do i make the payments and get these downloaded products?
    <Email Edited by Host>

    Again, what product? And from the Apple Store, or the iTunes Store? I presume you mean the iTunes Store since you mention a "Purchased" list, but I'm not sure.
    Since you seem to have problems in English, you might want to try posting your issue - a complete description of the issue, please - in your native language. That might be easier for all concerned.
    Regards.

  • I need help; I have an iCloud account and it won't allow me to update any of my updates for my apps or download new ones. why?

    I have recently updated my password for my iPhone apple id and since then I'm not able to update my apps and download any new apps?! why is this?

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • HT1386 I am re-building my iTunes library, but still have all the content on my iPod Classic.  I have just downloaded some songs from the store and want to add them to the iPod, BUT when i attempt this the message asks if I want to delete all content on t

    I am rebuilding my iTunes library, but still have all the old content on my iPod Classic.  I have just download some songs from the iStore and want to add them to the iPod, BUT when I try to sync it asks if I want to delete all content from the iPod and add only the material that I have just downloaded from the Store.  I do not want to lose my old content, because it is very extensive.

    You are trying to sync to other than the one iTunes library you can sync to. You can copy music from multiple library/computer if you use the manual method of syncing. That method is described here
    iTunes: Syncing media content to iOS devices and iPod
    If you want to make this computer/iTunes library your syncing computer/library you have to restore the iPod on this computer/library. Restoring erases the iPod.
    You can redownload most iTunes purchases by:
    iTunes: Syncing media content to iOS devices and iPod
    To copy other music to the computer see:
    Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
    BTW this is the iPod touch forum

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