HT201406 I pad has a black screen what do I do I don't think I have ever backed it up to a computer
I pad has a black screen what do I do I don't think I have ever backed it up to a computer
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.
Similar Messages
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My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.
Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M. -
my i phone 5 wont turn on or charge?
First thing to try, press and hold both the home and lock buttons until you see the apple logo on the screen, about 10 seconds.
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my iphone 5 is making me cry everytime i put it on the charger it vibrates like every 2 seconds my phone isnt water damaged so i dont have to worry about that and when i plug it to the computer itunes recognizes my phone i think the lcd is broken so i went and orderd a new screen from amazon do you think it would work if i place a new screen on it HELLLLLLLLLLLLLLLLLLLLLLLPPPPPPP PLEASE
**called applecare.
Did the tests and they ended uo recommending i go to the apple store..
Not sure if it was a soft/hardware prob but they replaced my phone
fo free -
I Down loaded two movies to watch on a flight. When I tried to watch either one of them it said " not authorized to watch this content" and it would load to watch. I donot believe I have child controls on.
I have read about some cases where movies rented or purchased on one device will not play on another device. Seems to happen mostly with Apple TV and iPads. One way some have worked around it is to cable from the downloaded device to a TV or Apple TV.
Were these movies purchased or rented from iTunes? Not sure, but that almost sounds like a iTunes Password problem. Maybe try checking that you're signed in as the same account that purchased the movies. -
My ipod has just black screen and the home button is not working. what will i do? help please!
my ipod has just black screen and the home button is not working. what will i do? help please!
Try:
- iOS: Not responding or does not turn on
When it says place the iPodin recovery mode use this prgram.
RecBoot: Easy Way to Put iPhone into Recovery Mode
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I completely reset and now it has a black screen showing a plug in pointing to itunes. what should i do?
That iPad is probably in recovery mode:
http://support.apple.com/kb/HT1808
But it won't be much use to you, if you don't know any passcodes.
In that case, you should contact Apple.
By mail...:
http://support.apple.com/kb/HT5312
...or by phone:
http://support.apple.com/kb/HT5699 -
My iphone is neither shown in itunes nor in redsnow .. what is the problem ? It has the black screen and the sound plays when it is plugged into the computer .. I tried to hard reset but only the sound plays nothing is shown is there any solution to this ?? It says that my iphone is in soft dfu mode and in the my computer > manage>device manager > it shows the apple (dfu mode) having some error sign indicating no software installed i am running windows 8 ..
Jailbreaking iOS can't be discussed in this forum.
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My phone shut off as I was charging it and now it has a black screen. Does anyone know how to fix this or what I can do?
Basics from the manual are restart, reset, restore.
Have you tried these? -
Header 1
Header 2
My iphone4 has a black screen with the itunes logo. Below that is a USB port image with an arrow pointing up. The phone will do nothing else. How can I fix this problem?Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
My Iphone 4 has a black screen it still works I just cant see who Is calling or texting how can I fix this ?
You can actually fix this by posting this in the iPhone forum and NOT an iWeb forum which is for building websites.
Check which forum you are posting in before doing so. -
Hi there my Ipad 2 has a black screen, will not power up and will only have an Apple icon when plugged into a mains power source. It will not power up when connected to a laptop. Any thoughts please?
Regards,
AllanHi there,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W. -
Hello apple community. My dad just sent me a used iPhone 4s for my birthday about 1 week ago. Today I was using my iPhone and I went to eat and left my phone on my bed. Then when I came back , I tried turn it on and it didnt turn on. It has a black screen but it functions properly. It might be a display screen error or something. I tried the famous method of pressing the home button and the power button at the same time for like 10 seconds but it still wont work. I also plugged it in on my computer and it shows everything on there but my iPhone screen is still black. I hadthe same problem earlier when I got the phone but it turned on after a little while of charging it. What is going on? I live in a small town in Mexico and there are no Apple stores nearby! What should I do? Please I really need your help on this issue. Thank you very much for your attention and hopefully you guys can help me.
Hello there, Kevin Barreto.
To make sure if it is a hardware issue or not, the following Knowledge Base article should help guide you further:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Specifically the section on:
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Ipod touch 4 has a black screen with white and green lines across it and wont turn off
My sons ipod touch has a black screen with sometimes white lines and then flashes to colored lines. Also when i try to turn it off it turns right back on and has the apple symbol but then goes back to black screen with lines. what to do?
- Try:
iOS: Not responding or does not turn on
- If not successful let the battery fully drain. After charging for at least an hour try again.
- If still problem time for an appointment at the Genius Bar of an Apple store. -
My Iphone 4s has a black screen. If I hold down the ON button, it will occasionally flicker and then go black again.
Is it dead? Is there any way to fix it? It's sitting in a bag of rice right now, a desperate measure.Are you saying it got water damage? If not what mende1 suggested, or the following
http://support.apple.com/kb/TS3281
is the way to proceed. If it got wet all bets are off.
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