HT201406 iphone 5 screen freezes .. does not unlock , have to re bbot the phone after every 2 hours
iphone 5 os7.0.4 ..screen freezes every 1-2 hours , have to re boot the phone to make it work again ...
Hi cpsingh,
Welcome to the Support Communities!
The following article will provide some troubleshooting steps for your iPhone.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that does not resolve the issue, refer to page 146 in the iPhone User Guide to Reset All Settings:
iPhone User Guide for iOS 7
manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
The final troubleshooting step would be to restore your device:
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition. Before restoring:
Verify that you are using the latest version of iTunes.
Back up your device.
Transfer and sync content to your computer.
I hope this information helps ....
Have a great day!
- Judy
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Hi, My iphone 5 loses the 3G connections everytime i go into tunnel and also to holland park and it does not come back untill i restart the phone? i dont know why is it happening?
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
My iPhone 5 keep rebooting itself after update to iOS 8? My friends iphone 5 is doing it too...already reset the phone and the problem till happen.
What at can I do to fix the problem???Hello there, Fernandox26.
The following Knowledge Base article offers up some great steps for troubleshooting isues with unexpected power issues with your iOS device:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My new iphone 4S camera is not functioning. When I click the phone icon, the shutter appears. Then the screen only shows the shutter. When I go back to the home screen and click the phone icon again. The photo screen only shows a black screen. The button to take photos is locked the entire time. I've turned the phone on and off several times.
Basic troubleshooting steps outlined in the User Guide are restart, reset, restore from backup, restore as new. Have these ALL been tried?
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It seems that others with the iPhone have many more options under the "phone" toggle. The only fields that I have are: My Number, TTY, Change Voicemail Password and International Assist. I believe that I should be able to "disable caller id". Am I correct? How do I get it? Last night, I downloaded the latest software.
This happens when you PC disconnects from the sync server. If you go to Tools > Options and then the Sync tab in Firefox 4 and it's not showing your email address with options to manage your sync account, then you've been logged out.
From that window you need to press Connect and use the option "I don't have the device with me" which will allow you to reconnect to the sync server using your email address and sync key you first got when you created the account.
Once you've logged back in, the option to enter the phone's pass code will appear. -
Not honoring plan price quoted on the phone after 10 yrs of loyalty
After being a loyal customer for 10 years, I called 3 weeks ago to discuss my text messages that would have been over my allotted 500 texts due to a crisis at work. The service rep was well more than understanding of the issue and resolved it. While on the phone, she reviewed my current plan that was a family shared plan of 1400 minutes, 350 of which actually got used over 4 lines due to the ability to choose 10 phone numbers that wouldn't count against the 1400. She explained that if I switched to the Share Everything plan with 2 smart phones and 2 standard phones and Unlimited phone and text and 10 GB of data), that it would save us about $20 per month. If I upgraded one line as I was planning to a smart phone it would be an additional $15 which was still $5 cheaper than my current bill. Now, three weeks later I call up to add the Smartphone I am told that the total bill is actually $10 more than my original plan agreement and adding the smart phone would be $35 more than what she quoted. After well over an hour on the phone, and pleading at least 10 times for them to pull the tapes and listen to the recorded conversation 3 weeks earlier where I had the rep explicitly explain all the charges, nothing was resolved. The rep said that his manager was contacting her manager via email and they would review the initial conversation. All I was told was that if there was a misquote, it could not be honored. I explained that I deserved an explanation as to where the misquote was and would be awaiting a call from Verizon explaining what happened. He told me that probably wouldn't happen and that I could pay this higher rate or go back to my old plan. This is no way an acceptable sales practice. I deserve an answer as to what they find on the conversation and recorded phone call. My bet is on the fact that no call or investigation is even going to be completed. After 10 years I deserve an explanation. I'm now searching other carriers. Any recommendations?
Even with the recording it will not go your way. The quote by the CSR is correct, the access fee for the additional line is $15 with a More Everything plan of 10 GB or more (there is a current promotion that gives the same rate for 6 GB or more). However, as is the new practice with Verizon, AT&T, and T-mobile, access no longer includes the cost of the phone. So you then have a monthly new phone payment of $20/month. That payment goes away when the phone is paid off or if you bring your own phone.
If you actually add up all the costs and consider you are saving the upfront upgrade fee of $40 and subsidized price of the phone, you usually end up ahead with this plan. As always, check your own math in both situations.
One very important step you must look at. Are any of your phones currently out of contract? If so, make sure you have the month to month discount on each of those lines. If a smartphone is out of contract with 10 GB of data, you will get $25/month off each smartphone line out of contract and $10/month of each basic phone out of contract. Often these are not added to your bill. You can add it yourself under features in My Verizon. Remember the phone must be out of contract.
That will be the best explanation you will get. Take the advice of the manager and accept the new phone and new monthly charges or return the phone and ask to go back to your old plan, or just have the More Everything Plan without a new phone and save $20/month. -
my i pad air is frozen because it has a black screen with just the I tunes icon but you can't turn it on or off or do anything please can you help
I'm sorry. I missed your response earlier today.
You will need to use recovery mode. You can start iTunes on your computer first. Then you plug the cable into the computer, hold down the home button on the iPad and plug the cable into the iPad.
Use recovery mode
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
Plug the device's USB cable into your computer only.
Hold down the device's Home button as you connect the USB cable to it.
When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
Use iTunes to restore your device. -
Help me please?
Check with your local Apple Store to see if they do screen replacements. The cost is usually around $149, but you need to check with your local store.
Best of luck,
GB -
i need to know how to save my sent emails addresses on my iPhone 3GS is seems to erase or not store them after the ios7 upgrade ??
Check Settings > General > Restrictions, and check out Contacts toward the bottom under the privacy restrictions.
That sounds like the probable cause you cannot add contacts.
Regarding the iCloud behavior, that sounds like it got huge (35,000) because of incorporating other contacts (from social media, perhaps). Also contacts sync has nothing to do with iCloud behavior. The whole idea of keeping your contacts in the cloud is that once you change them on one device, they change everywhere. Specific syncs are not relevant. -
Blackberry does not get charged while talking on the Phone.
Hello All,
I had purchased my Balckberry perl 8100 about a year ago...but untill recently I never noticed this problem with my phone. My Phone doesnt get charged while I am talking. I have asked all my friends and it appears there is a problem with my phone. Can anyone please suggest what can be done?
Message Edited by Veena on 09-10-2009 08:55 AMWell, it's hard to say for certain...but BB's are designed to shut down once power level reaches some amount -- see this KB for those levels:
KB04552 Battery level indicators
It may be possible that the charge coming in is less than the amount being consumed on a call, resulting in a net drain from the battery, ultimately resulting in shut down...but frankly that sounds invalid to me, though I've no way to be sure. Perhaps your charger is somehow faulty? I honestly rarely let my battery drain to such a low point...and also carry a spare battery just in case.
I've searched the KB's for all kinds of search strings with no luck to your specific situation...but perhaps you'll do better? Here's the link to the public KB's:
http://www.blackberry.com/btsc/microsites/microsite.do
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
IPhone 3G ** key does not allow me to access my land line voice mailbox...
OK, I have a great iPhone 3G issue for you. Here it is...
In order for me to retrieve my voice mail messages on my office land line, I have to call my office direct dial phone number. After that outgoing message begins to play, I have to press ** on my iphone keypad to prompt the voice mail phone system to let me know dial my extension number and password. On my old iphone 2G, it works fine. But with the new iphone, it does not. Another words, when I press **, it does not allow me to the part where I dial my extension number and password. It instead instructs me to dial my extension number and leave a message (not enter my password). Possibly the ** tones from the new phone are too short? Not sure? There are two other people at my company that are having the exact same issue on their 3G phones as well. I even went to the AT&T store and tested it on the display iphones there. Same problem...I was on the phone for an hour today with tech support. I spoke first to a tech support agent and next to an iPhone product specialist. Neither had heard of this issue, but I referred them to this thread and they now know it is an issue.
The product specialist tried to solve the problem and could not. He told me he was emailing the engineers to determine a workaround. He told me he would call me by Tuesday at the latest. His name is Richard and I will continue to update our progress in fixing this issue as I receive information.
If we can't access our land line corporate voicemail I don't see how I can keep the iPhone even though it otherwise works well and has many positive benefits over the Windows-based smartphone I was using (and may have to go back to). -
Bootcamp screen brightness does not work.
Hello, i can't adjust my screen brightness at all.... I hit the fn and f2/f1 buttons and the brightness icon appears and the bar goes down and up normally but the screen brightness does not change. i also tried changing the brightness in the bootcamp control panel and nothing happens. I can't find any solution for this problem anywhere, so I figured i'd give it a try and ask here how can i fix this.
I'm using: Windows 7 - x64 on a macbook pro 2009 with bootcamp updated to version 3.3.
ThanksClick on the start icon (bottom left of your screen) and search "Brightness" click on the adjust brightness thing. Hope this helped.
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Iphone 5-updated to ios 7.0.2 keeps freezing in lock screen.I always need to restart or should wait till a phone call come to unlock the screen. Does any body have the same issue??
I do have the same issue with my 4s after updating.tried with restoring several times,but the problem still persists.....
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I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. There's only a few things that could be my passcode, but because it disables for an hour, it is time consuming trying to figure it out. What do I do? I do not care about having to erase everything since it's new and there's nothing on it, but it was never synced with iTunes.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
My passcode is working to unlock the screen but does not work with restriction passcode.
Tried it several times but it did not work, though i can use the phone and all features even after 13 failed attempts.
Should restriction passcode be different from what i set?There is no default restriction password. If you didn't set it someone else may have. If you can't find it then you may have to follow the steps here:
Forgot passcode for your iPhone, iPad, or iPod touch, or ...
Do you have a backup which might not have this restriction passcode? If so restore to that backup?
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