HT201406 when ipod is switched on the screen shows a usb cable symbol and itunes symbol, why is this

when ipod is switched on the screen shows a usb cable symbol and itunes symbol, and it wont let me switch it on even though it is fully charged up, why is this?

It is either an erased iPod or an iPod that has a problem. The screen is telling you to connect the iPod to your computer via the USB cable and restore via iTunes. For how to restore see:
iTunes: Backing up, updating, and restoring iOS software

Similar Messages

  • My screen on the touch is frozen. the screen shows a usb cable and the itunes logo above it. How can I get it back to the main screen?

    My screen on the touch is frozen. the screen shows a usb cable and the itunes logo above it. How can I get it back to the main screen

    The screen is telling you to connect the iPod to a computer with iTunes via the USB cable.  iTunes should open and give you instructions.  If not, open iTunes and retore the iPod via iTunes.

  • HT1212 i've placed my ipod 4th generation in recovery mode by following the steps given in apple supports. now my ipod is stuck on a screen showing a usb cable and arrow pointing upwards and then itunes. what do i do? is this supposed to happen? someone p

    I've placed my iPod touch 4th generation in recovery mode by follwing the steps Apple offers in Support. Now my iPod is stuck on a screen that has a picture of a USB cable, an arrow pointing up, and a music note showing iTunes. What do I do now? is This supposed to happen?? Someone, anyone pleaseeeeee help me!!!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
      If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode

  • My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

    My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.

    Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
    Resolve specific iTunes update and restore errors

  • I have some problem with my computer because when i turn it up, the screen turns in a blue colour and the sound doesn't work and in this way i can't hear anything

    i have some problem with my computer because when i turn it up, the screen turns in a blue colour and the sound doesn't work and in this way i can't hear anything

    Will u help me or not?

  • I own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

    i own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

    HI I hope you are having a great day and sorry to see that you are having this issue,
    if you still having this issue  I will do my best to assist you
    Read this article follow the steps on it GO HERE
    If you are using Win xp or later you one of several very good troubleshooting utilities that HP offers GO HERE read the intendd use and run the one that fit your needs;
    If you are not experiencing this issue any longer or you are not using Windows, let me know I will be deeply appreciated
    Hope I can be of help;
    RobertoR
    remember↓↓↓
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • I had to restart my iMac and when it came back on the screen shows a file folder with a question mark. What should I do?

    I had to restart my iMac and when it came back on the screen shows a file folder with a question mark. What should I do?

    Did you move any system files? It's looking for the system folder. You can startup from the system CD by inserting the CD and restarting the computer and at the same time hold down the C key. The computer will boot from the CD. At that point run the disk utility and check your hard-drive. It the problem persists then do a fresh clean install of the system folder and that should help you get back on track.
    Good Luck.

  • TS1363 When ipod starts to sync, the "program not responding" message comes on and shuts down itunes. Why?

    When ipod starts to sync, the "program not responding" message comes on and shuts down itunes. Why?

    Did you already try to delete the photo cache? iTunes: Understanding the iPod Photo Cache folder

  • When using bbbc I player the screen goes black after 30 secs and only get audio. I have latest version of the app and also tried via web browser. Any advice it is so frustrating

    When using bbbc I player the screen goes black after 30 secs and only get audio. I have latest version of the app and also tried via web browser. Any advice it is so frustrating

    Is this an app bbbc?  IF it is I would contact the app developer and see if they can resolve the issue for you.
    also take a look at the reviews and see if other users are having the same issue and see if they have a resolution.

  • When people call me, "Unknown" lights up the screen. There's no number or name. Why does this happen?

    When people call me, "Unknown" lights up the screen. There's no number or name. Why does this happen?
    This happend suddenly a few days ago, it has never happend before... Where does this come from?
    - Cathrine

    The people who are calling you may have their numbers blocked.

  • IPhone 3GS stuck and I cannot switch it off. Screen shows an USB plug connecting to iTunes.

    My iPhone 3GS stuck and i cannot switch it off. Screen shows an USB plug connecting to iTunes.

    this usually appears when your iphone is not registered correctly with apple/itunes so plug it in to your computer and try setting it up if it gives you the correct prompt. if not try to restore and sync. usually tis problem appears when your iphone has no sim card or is not registered correctly. in this case you need to contact your carrier and set up an account. if you are trying to use it without a service or sim card then unless you go through some sketchy program of hacking it it is worthless to you without a sim or service plan. i have the original iphone1 i got from a buddy of mine i used as an ipod before getting an iphone4 and if i took the sim out this message appears. if you do have a sim and a service plan than there might be a problem with the phone reading the sim card you you can go into your service provider's store and request a new sim to see if that works.
    I am sorry if none of this is helpful for i have no other suggestions.

  • HT1414 My screen shows a USB cable pointing to the ITunes icon. What is my next step?  I can't do anything from there on.

    My screen shows a USB cable pointing to the ITunes icon. What is my next step?  I can't do anything from there on.

    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • HT2305 I have forget my 4 digit passcode for my ipad 3 and exhausted all the attempts, Now the screen shows "ipad is disabled connect to itunes" How can I unlock my ipad now. Also I have not put "Find my iphone" in icloud as well. Please guide me to unloc

    I have forget my 4 digit passcode for my ipad 3 and exhausted all the attempts, Now the screen shows "ipad is disabled connect to itunes" How can I unlock my ipad now. Also I have not put "Find my iphone" in icloud as well. Please guide me to unlock it.

    Also when I am trying to connect ipad to my windows PC, it shows, your software is up to date and later starts restoring while updating again. Then automatically it stops to update halfway and I have to repeat the process again and again, still in vain.

  • IPod screen showing only USB cable to be connect to iTunes after Update and Restore.

    My 4G iPod model no is A1367 and the software version is 4.2.1, so as it’s a very old version i wanted to update the software to iOS 6.1.6, so I have taken backup, then Update my device with iOS 6.1.6 after that I tried to restore my device, it started to downloaded (847.8 mb)  iOS 6.1.6  again and again and iPod screen showing only USB cable to be connect to iTunes. please tell me how should i resolve it.

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    After you have Recovered your Device... Re-Sync your Content

  • Good evening, my name is Ludmila I have a problem. im buy second hand iphone 5 but I can not use the screen shows asking me apple id but I do not know this is my first iphone I do not know what the police thought it was stolen or lost but I you can help m

    Good evening, my name is Ludmila I have a problem. im buy second hand iphone 5 but I can not use the screen shows asking me apple id but I do not know this is my first iphone I do not know what the police thought it was stolen or lost but I you can help me. Someone told me we should stop function Find my iphone but how?? email does not even know the first lord. It cost me 400 euros but may not use iphone. someone laugh at me because I deceived. Please help me tell me his email talk to you should stop off iCloud or ID

    Scuzati de engleza google translate

Maybe you are looking for