HT201407 I can not activate iphone because previous user will not provide his apple ID

I am having difficulty activating an iphone that my employer owns, but a previous employee who was using this phone has left the organisation and will not provide his apple ID. Can you please help me?

If the iPhone is using iOS 7 there is absolutely nothing you can do...the Activation Lock is an anti-theft feature that you cannot bypass.
Apple will OT get involved...you have to find a way to get the Apple ID from the previous user.

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Can't activate iPhone because Apple ID is locked 'for security reasons', can't reset Apple ID because need iPhone to receive two-step activate code!

So here's an interesting one...
I have just updated iOS on my iPhone and it came up with the activation prompt. I entered my iCloud email and password and it told me that my account was disabled for security purposes.
This happens quite regularly as my iCloud account and I constantly get the account locked out as other people mistake it for their account.
The procedure to unlock my account is to visit iforgot.apple.com and select the 'Reset your password' option, enter my iCloud email address, two-step recovery key and then nominate my iPhone to receive a two-step authentication code.
The problem is my phone won't receive the authentication code because it needs activation! My iPad is also listed but also won't receive the authentication code, I expect because my Apple ID is disabled!
Having read the support article regarding what to do when you can't receive the two-step authentication code it says login to your apple id account and manage the list of devices! You what!? I can't login because my account is disabled.
It seems there is a complete design flaw here in that I can't activate my phone without unlocking my Apple ID and I can't unlock my Apple ID without activating my iPhone first!
I've spoken to Apple in the past about this and their response was to login and manage my devices and I pointed out that I could not login in because my account is disabled. They then basically said there is nothing I can do! Really? They won't unlock my Apple ID because they don't have the ability to do so.
If I'm not mistaken my iPhone is no longer fit for propose and if I can't sort this I will be visiting the Apple store and asking for a replacement as basically my device is bricked. I guess I will have to create a new Apple ID and will no longer be able to get to my email on the old account!?
Any folks on here has similar issues or any suggestions?
<Email Edited by Host>

I have something similar going on, but not exact. I basically have a useless phone here because I restored the phone but supposedly when my son's father redid the phone years ago for our son he added the phone to HIS apple id (on find my phoen supposedly) which he no longer has nor uses. I need said apple id and pass to finish restoring the phone. Maybe we should all get together and pile all our bricks in front of apple headquarters so no one can get out of the building and they have to stay there until they fix this. :-P

Please help, my brother can not access his Apple ID, someone has changed his email address

Dear Mr/Mrs
My brother with apple ID:****************has been hack, someone has changed his email link to his account. Please help us to recover his account, tell us what to do, what infomation you need to help us.
Thanks and best regards
<Personal Information Removed by Host>

With regards to account security, probably not, but he can fill out and submit this form.
(120053)

I bought an iphone after restoring but i can't activate it because i don't have the previous owner iCloud account and i don't know where and how to contact him what should i do to have my phone activating

i bought and iphone but i can't activate it because i don't have the previous owner icloud account and don't know either how and where to contact him so what sould i do

Find a way to contact whoever you bought it from. If you can't do that, turn it over to the police. The phone is probably stolen. There is NO WAY past the activation lock without the credentials for the Apple ID that was used to lock it.

HT201407 i have iphone 4s and can't activate it because i don't know what it the apple id and password and its like a 3rd hand, so its original owner is impossible to reach. what i can do to activate it.

i have iphone 4s and can't activate it because i don't know what it the apple id and password and its like a 3rd hand, so its original owner is impossible to reach. what i can do to activate it.

Nothing without the Apple id used to activate the iPnone
Activation lock is an anti theft method
http://support.apple.com/kb/HT5818?viewlocale=en_US
There is no way round the lock without the correct iD and Apple will NOT assist in any way
Get yoiur money back it is now an iBrick

I purchased an iphone 4s few weeks back here in Pakistan and now I can't activate it because it says that this iphone was lost and erased. sign in with the Apple ID that was used to erase this iPhone. what do I do now???

I purchased an iPhone 4s few weeks ago here in Pakistan and now I can't activate it because it says the this iPhone was lost and erased. Sign is with the Apple ID that was used to erase this iPhone. What do I do now? because I contacted the Owner but he's not willing to give me that ID. I mean it's really very annoying why do people are selling stolen phones? Please help me guys.

If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.

Buy an iphone 4s on verizon ebay then I can not open because he had put find my iphone so I can not enter my apple id someone could help me

buy an iphone 4s on verizon ebay then I can not open because he had put find my iphone so I can not enter my apple id someone could help me

Welcome to the Apple Community.
You can only contact the seller through eBay and ask them to remove their details from the phone via iCloud.com

HT4623 Hi everyone, I updated my iphone 3gs to ios6. But, when it come to the activation screen, It showed up could not activate iphone because the activation server is temporarily unavailable. I tried to restore many times already but it still the same.

Hi everyone, I updated my iphone 3gs to ios6. But, when it come to the activation screen, It showed up could not activate iphone because the activation server is temporarily unavailable. I tried to restore many times already but it still the same. Help me please! T-T

Please see the More Like This section on the right.

How can i activate iphone 4 on ios6 without a sim card?

how can i activate iphone 4 on ios6 without a sim card?i upgraded mu iphone to ios but the iphone is factory locked so i can not activate it with a sim card because i dont have the original sim card.is another way to do it?

You cannot do anything without a sim for the carrier the iPhone is locked to. With that you can attempt to restore using the recovery mode described in http://support.apple.com/kb/HT1212 but note that if the previous owner installed an Apple ID and password and turned on Settings > iCloud > Find My Phone, you will never get it to work without the Apple ID and password. That is the Activation Lock, an anti-theft protection system.

Can't activate iphone 5 ios7 connected to another apple id

can't activate iphone 5 ios7 connected to another apple id (Old apple id was not mine)

Hi alain961!
I have an article for you that can help you with that question:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
Thanks for using the Apple Support Communities!
Cheers,
Braden

HT201210 How can I activate iPhone 3GS?

How can I activate iPhone 3GS? I cant activate iPhone 3GS in Maldives. I activated iPhone 4.So what can I do?

Ask your brother if the iPhone was jailbroken or hacked?
Do you remember if the app Cydia appeared on the iPhone?
Google may provide some assistance.
Server temporarily unavailable generally means the iPhone was
previously hacked or jailbroken. Terms of Service for the forum
prohibit discussion of such iPhones.

I have a new mac computer but i can sync my iPhone because clean all my application, what can i do???

i have a new mac computer but i can sync my iPhone because clean all my application, what can i do???

Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device

I bought an iphone 4 from my friend and he do not know his apple ID and we are trying to know the email attached to is apple ID so we can rest it cause he forgot them as well and the reset button in the 2 steps always says that the email is always sent !

i bought an iphone 4 from my friend and he do not know his apple ID and we are trying to know the email attached to is apple ID so we can rest it cause he forgot them as well and the reset button in the 2 steps always says that the email is always sent ! ( even if you wrote a worng ID like ( asdasdasd ) it will say sent !! how come and now am trying to know or need a hint on that email so my freind could try to remember it !
to those who will think that this phone is stolen , no its not and i would love to go to apple store if there is 1 in jordan so they can help us ,
i have everything with this iphone the box the catalog its serial number , everything but the ID and the (and apple ID is everything as you know)
so please if anyone have any suggestion to help me , and even apple it self if the can help me to get a support from them cause i tried everything to contact them by mail or any other option since as i said there is no apple store in jordan

he knows his ID , if he did all whats in the link he can get his password back ?
how can i make him call applecare ? is there a way to speak to them from jordan ??
i have been trying to reach any1 in apple so they can communicate and help my friend (us) to make him remember it .
am not asking for the password or trying to get into the phone without using it , and i can take my money back though i need to help my friend as well since now he cant use it as well.
thanks kil

I brought a macbook pro, but i can not use my apple id.because its already register onther account.i couldnt found that person.i want reset that account,can tell me how can i do this?

i brought a macbook pro, but i can not use my apple id.because its already register onther account.i couldnt found that person.i want reset that account,can tell me how can i do this?

maxsurovi wrote:
i brought a macbook pro, but i can not use my apple id.because its already register onther account.i couldnt found that person.i want reset that account,can tell me how can i do this?
Restore the Mac to Factorty settings to make it Truly Yours.
Note:
This should have been done before you took possession...
Apple What to do before selling or giving away your Mac
http://support.apple.com/kb/HT5189?viewlocale=en_US&locale=en_US
Also See Thomas Reed's How to Prepare your Mac for sale

I restored my ipad but i was unable to activate it because it is askimg me for the apple id and password eith which i originally set it up. I know the apple id although i do not remember ever using it but i cannot remember the password.

I restored my ipad but i was unable to activate it because it is askimg me for the apple id and password eith which i originally set it up. I know the apple id although i do not remember ever using it but i cannot remember the password. I have tried everything from reserting my password to trying different passwords but it asks me for a custom question that i dont remember creating.

You need to use Apple's iForgot service or contact their Account Security team.
(123152)

HT201407 I can not activate iphone because previous user will not provide his apple ID

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