HT201407 I need a refund for my iCloud Storage because I accidentally purchased it

I need a refund for my iCloud Storage because I accidentally purchased it
Serial Number 5K******DZZ (on the SIM tray)
But i seem on my phone
Serial Number:
I can't active my phone, please help me
Thanks so much
<Personal Information Edited by Host>

I'm sorry, but I don't understand what your problem is exactly. Did you check the link the brought your here:
iPhone: Troubleshooting activation issues
iTunes- Turning on Activation-only Mode
iCloud- Find My iPhone Activation Lock in iOS 7

Similar Messages

  • HT201318 How do I get a refund for extra iCloud storage I bought but don't need.  I can't figure it out

    How do I get a refund for extra iCloud storage I just bought? I can't figure it out

    I was able to get a refund processed for storage I accidentally purchased by calling the above number ^^.
    It did take me three calls because the system is fully automated and it was difficult speaking an answer to any of the automated questions that would actually get me to a live person - the first time I was automatically hung up on for not replying; the second time I couldn't get past the automated system.  The third time I was finally transferred to a live person; and after being transferred to a second live person it took about 20 minutes to get the refund processed.  I'm hoping it goes through and will be watching my credit card statement closely for the next week.  Apple will call me back a week from today to ensure the refund was processed.

  • Has anyone else spent 4 hours trying to figure out how to get a refund for extra iCloud storage you accidentally purchased?

    Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days.  But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number.  Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.

    I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).

  • HT201318 How can I get a refund for my iCloud storage

    How can I get a refund on my iCloud storage backup

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • Refund for extra iCloud storage

    I bought a 20GB storage upgrade for icloud.  I find I don't need it and my receipt says to contact apple for a refund.  How, exactly, do I make that contact?  I have been all over itunes and the apple store and can't quite figure out how to request a refund.

    I am relatively new to Ipad and completely new to icloud. I bought the latest one recently for educational purposes for my special needs daughter.  I spent $20 first and then another $40 and none of this stopped the pop up messages about not having enough icloud storage.
    Took me some time to realize (yes, THAT long and THAT much$$) that I could just live with the 5GB of free storage. Following Julia22's post (thank you, by the way) I called that number, apple person asked a series of questions for id purposes then asked the reason for my call, after explaining he put me on hold and came back saying it needed to be handle by refund department. He also said that someone was going to give me a call in 48 hours or less. I made the phone call on a Saturday night. Let's see what happens.

  • How do I claim a refund for my iCloud storage plan

    I am struggling to find the correct way to claim a refund for my I cloud storage plan?

    √ This solved my question

  • HT4847 How do I get my full refund for the iCloud storage I bought yesterday, but have now switch back to the free 5GBs cause that's all I will ever need in that format

    There's got to be a bunch of us who thought we were buying  online storage we could use to store App's &amp; movies ,tv shows. Well u can't so its been a day now I got 14 more to get a full refund. But that's the thing can't find out how to do that anywhere

    Very bad customer service - I have found that my underaged daughter has apparently ordered extra storage and never used it in her iPad. iPad iCloud settings does not have a downgrading option - BUT LUCKILY we also have an iPhone in the same account. iPhone iCloud settings has the possibility to switch to free 5Gb setting. Really Apple - a rip off way to treat the customer. Shame on you. The only other way apparently is to order a call when it suits Apple (not you). Because of the difficulty I will inform the consumer authorities in my country for this behaviour of the great product but ill service company called Apple.

  • How can i get a refund on the icloud storage i have just purchased?

    i have just recently purchased extra storage on icloud , on the email i recieved it says i can get a full refund within 15 days of purchase, i went to apple store and they said to contact online , im so confused on how to communicate to solve this situation. please give me some guidence.

    Try:
    https://discussions.apple.com/thread/4491639?tstart=0

  • HT201318 how do I get a refund for a purchase of icloud storage plan?  I purchased it 2 days ago and do not need it.

    How can I get a refund for a icloud storage plan I bought 2 days ago.  It was not the problem and I do not need it.  I want a refund.
    Thanks,
    Sammiefromtx

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • How do I get a refund for adding more storage to my iCloud?

    How do I contact apple to request a refund for an iCloud storage plan iv paid for but no longer need?

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
    If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • I need a refund for storage charges I bought and did not need for iCloud!

    I need a refund for storage charges I bought and did not need for iCloud!

    You only have 15 days to cancel and get a refund.
    In the UK click on this link:
    HT4874 iCloud Storage Upgrade refund

  • HT4759 I purchased 10GB upgrade for iCloud and $20 was deducted from my iTunes account. I then upgraded to 20GB and an additional $40 was deducted from my account for a total of $60. I need a refund for $20. Thank you.

    I purchased 10GB upgrade for iCloud and $20 was deducted from my iTunes account. I then upgraded to 20GB and an additional $40 was deducted from my account for a total of $60. I need a refund for $20. Thank you.

    This is a user forum, Apple does not participate here.  You might use the link at the bottom of this page, "Contact Us" - lower right.

  • HT201318 i've paid for my icloud storage but now need a vat receipt, where can i get one?

    i've paid for my icloud storage but now need a vat receipt, where can i get one?

    Usually Apple sends an invoice to your mail 1-2 days after your purchase.
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    More info here  https://discussions.apple.com/message/12360444#12360444

  • HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

    how can i get a refund for my icloud upgrade? i am within the 15 days

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT5312 Paid for additional iCloud storage and now have new Apple ID and email and need to transfer over to new account.

    I paid for additional iCloud storage for my iPad a few months ago using my current email at that time. Since then I have changed my email account and need to know if I can transfer my storage under my new email account.

    Sign out of old ID and sign in with new.
    Settings>iTunes and App Store>Apple ID

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