HT201407 I used the correct password and email what's wrong ?

When I wrote the Apple ID and pass it said "khaled*******@gmail.com " could not be used to unlock this iPhone . What's wrong?

We don't mean to cause concern, Rosie511. The status will reflect "Not Received" until your device has been inspected and processed. Afterwards, you will receive an email updating you of the status of your Trade-in. Should you have any questions about your Trade-in you can send an email by using the "Contact Us" tab: http://bit.ly/GGnDDC
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