HT201407 iTunes on my phone will come up and then close, how do I fix it?

iTunes on my phone will come up and then close, how do I fix it?

Hello Bull Powell,
Thank you for using Apple Support Communities.
It sounds like your iPhone appears in iTunes for a split second, and then disappears.
I would suggest the troubleshooting outlined in this Troubleshooting Assistant named:
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
I suggest restarting the iPad with step 2 and work your way down from there.
Restart iPhone
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next.
Regards,
Sterling

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TS1591 My iphone 4 randmonly started going into recoveery mode when i was trying to download ios 7.1, and now the apple logo will come one and then fade to black and continue this process. My iphone wont restore either and will get the 3194 error message.

My iphone 4 randmonly started going into recoveery mode when i was trying to download ios 7.1, and now the apple logo will come one and then fade to black and continue this process. My iphone wont restore either and will get the 3194 error message.Help please!

Hello chindeepchow,
Thank you for using Apple Support Communities.
For more information, take a look at:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#3000
Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Have a nice day,
Mario

My iTunes app on my iPhone 5 keeps opening and then crashing, how do I fix this?

My iTunes app on my iPhone 5 keeps opening and then crashing, how do I fix this?

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.
If the issue persists...
Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download

My iPod is not playing films. It plays music videos, but not films. When I press play on a film the play sign will come up and then change back to the pause sign. Is there anything I can do??????

Please help me!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all videos and then resync/redownload
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

When I try to access a picture from i photo the picture will come up and then quickly the screen goes black and there is a white exclamation mark. Also when using faces and scrolling down pictures some disappear very quickly after a brief look.

When using i photo and trying to pull up individual photos - the photo will appear and quickly disappear only to be replaced by a black screen with a white explanation mark. This happens with all of my photos. Has anyone had this problem and if so what can be done to fix it. I did not select this graphic to be added to my i photo pictures - the blace sign with the white explanation mark. Also, when scrolling down photos in faces some of my pictures disappear after a quick view.
Thanks for any help you can provide. It seems like something has gotten into my i photo picture account?

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

I bought a tv show from the itunes store, but it will not play the ending. How do I fix that?!

It must have not downloaded all the way... what do I do>!

Delete the Album including files from your iTunes, then go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through Music tabs to download again for free

I just downloaded version 7.1.1 and my phone is stuck on a screen showing me to plug phone into computer and go to iTunes. When I do this, iTunes says my phone is in recovery and I need to do a hard restore. Doing this, it says it will go back to factory

how can I keep my data doing a hard recovery on my phone? I uploaded newest version and phone is stuck on a screen telling me to plug phone into computer and go to iTunes, when I do this, iTunes says my phone is in recovery and I need to restore, Can anyone please help me get my phone back without losing anything?

You shouldn't have to restore your phone to keep your data. But first press home and on button at the same time until phone shows up Apple logo an boots up normally. When the phone comes back on plug into ituens and back it up by selecting "Back Up Now". Once backed up, you can press update and install 7.1.1 and it will restore and recover all your previously backed up data. You can also press "update" and itunes will automtically back up the phoen and install 7.1.1.

My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.

Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors

What is the preferred virus scan program for iphone? I believe that I have a virus. My phone will come on by itself and it appears to be recording audio. I have read about spyware/surveilance viruses that will record audio and take photos.

What is the preferred virus scan program for iphone? I believe that I have a virus. My phone will come on by itself and it appears to be recording audio. I have read about spyware/surveilance viruses that will record audio and take photos.

My phone is not jailbroken. I don't know what you mean about hacked. Maybe it is hacked? This is what is happening: About three times over the past few months I've noticed that my phone while "off" will come on (light up) and the screen shows an arrow towards the bottom; an arrow such that you would see on various "players" in order to "play" video or audio, I've searched my phone and cannot find any app that produces this particular screen though. Once I pick up the phone when this screen myseriously appears out of nowhere and press anything, it goes away and goes to the standard "slider" front page to unlock the phone.

TS1814 My phone doesn't have enough GB to update directly and when I Go to ITunes an error window comes up to tell me make sure my network settings are correct and active? How do I fix this to upgrade my phone .

My phone doesn't have enough GB to update directly and when I Go to ITunes an error window comes up to tell me make sure my network settings are correct and active? How do I fix this to upgrade my phone .
<E-mail Edited by Host>

Hi Diesel vdub,
Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes.

My Iphone 5s was working perfectly before downloading the IOS 8.0.1 and later IOS 8.0.2. When my Iphone run out of battery, I connected it to Itunes, however the phone never turned on, and kept trying to sync, however got an itunes failure message

my Iphone 5s was working perfectly before downloading the IOS 8.0.1 and later IOS 8.0.2. When my Iphone run out of battery, I connected it to Itunes, however the phone never turned on, and kept trying to sync, however got an itunes failure message.
Any help in this regards please.

Hello douraid,
Start with the article below to get your iPhone to take a charge. Once you get it powered back on, you will want to sync again to make sure nothing was lost during the attempted sync.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Regards,
-Norm G.

Ever since the last update, My iTunes continues to quit unexpectedly. It will open for one second and then close. Anyone have a solution for this. Please help.

Ever since the last update, My iTunes continues to quit unexpectedly. It will open for one second and then close. Anyone have a solution for this. Please help.
I've tried my best to troubleshoot. . . opening in safe mode nothing seems to work.
In the problem report, this is the error that stood out:
Crashed Thread: 8 Dispatch queue: com.apple.iad.iadidmanager
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000090

Hi there navicin79,
You may find the troubleshooting steps in the articles below helpful. The first thing I would try is reinstalling iTunes as outlined in the first article.
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/kb/ht2311
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
-Griff W.

I recently purchased a new Macbook Air and used migration to transfer old files from my old PC to the Mac, and now there are songs that I purchased through Itunes on my phone that are not on my Mac, how do I transfer these songs from the phone to the Mac?

I recently purchased a new Macbook Air and used migration to transfer old files from my old PC to the Mac, and now there are songs that I purchased through Itunes on my phone that are not on my Mac, how do I transfer these songs from the phone to the Mac?

dnunn wrote:
... how do I transfer these songs from the phone to the Mac?
Transfer Purchases > http://support.apple.com/kb/HT1848
Download Past Purchases > http://support.apple.com/kb/HT2519

After downloading the new 6.0, I cannot seem to sync with my Google calendar. It will give me a schedule for a few weeks but if I ask for what's going on next month, it will take forever to come up and then say "no events scheduled." What's up?

After downloading 6.0 on my ihpone 4 I am having trouble syncing events on my google calendar. If I pick a day next month it will take forever to come up and then say "no event scheduled." Can I just go back to the old operating system? I'm not using any of the new 6.features anyway.

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

WHEN I TRY TO ENTER ITUNES STORE IT COMES UP AND THEN GOES BACK OUT WHAT IS IT I NEED TO KEEP THIS FROM HAPPENING?

WHEN I TRY TO ENTER ITUNES STORE IT COMES UP AND THEN GOES BACK OUT. HOW DO I STOP THIS FROM HAPPENING?

To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store you can find it in your Purchases List.

HT201407 iTunes on my phone will come up and then close, how do I fix it?

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