HT201407 why when connected to the computer does the phone shut down?

After a hard reset because of non responsive behavior, the phone won't respond at all. Why is this and what do I need to do?

No, that simply does not, or rather should not happen.
If the device is unresponsive, try a reset by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.

Similar Messages

  • I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.

    I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.
    We've think that Apple do it for making the change of the phone!!  :O
    what will we have to do for making the downgrade of OS of the phone?
    tks Andrea

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.
    Apple has never supported downgrading of the iOS.

  • HT4061 downloaded update in settings this morning. When phone came back on, it shows a line comingup from bottom of screen to a locked padlock, then an arrow above thre padlock, and ai Itunes icon above the arrow. After a few seconds, the phone shuts down

    I downloaded an update in settings this morning on my iPhone5. When phone came back on, the screen showed a line coming up from the bottom of the screen to a locked padlock, then an up arrow above the padlock, then an Itunes icon above the arrow. I tried swiping, tapping, everything, and nothing would happen. Then the phone shut down. What do I do?

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • I just got the iphone 6 and it has shut down on me 6 times this morning on its' own. I get a red screen, then the phone shuts down. HELP

    I just got the iphone 6 and it has shut down on me 6 times this morning on its' own. I get a red screen, then the phone shuts down. HELP. It started to happen out of nowhere. The screen goes red, and it shuts down. I manually restart it - and it shuts down again.

    absolutely the same issue with apple logo / red screen and looping on iPhone 6 16gb purchased 3 days ago in Moscow. first i was so happy to have it and now its a brick. also noted the brightness drop outs 1 day before it started. after chatting with apple support:
    - we've tried to go for recovery with iTunes. didn't work
    - advised on go for warranty replacement by Apple Support chat
    - found local Apple Service Provider. gonna go tmrw.

  • When exiting firefox the GUI shuts down but firefox.exe is sill running

    Firefox starts and runs fine, but when time to exit, the GUI shuts down while firefox.exe is still running using 50% of possessor resources. I have to go into Windows Task Manager under processes and end program from there. Other wise firefox.exe will continue to run using more and more memory. If I try to start FireFox, then I get "Firefox already running".
    Once I shut down firefox.exe with the Task Manger, Firefox will restart and run just fine.

    Plug-in and tasks started by Firefox may continue after attempting to close Firefox. The "X" in the upper right-hand corner closes the Window (same as Ctrl+Shift+W) but even if it is the last Firefox window, it does not necessarily close Firefox .
    The only proper way to exit Firefox is to use Exit through the File menu, not the "X" in the upper right corner of last Firefox window.
    In 4.0 that would be Alt+F then X
    "Restartless Restart" extension for Firefox 4.0 only (2 KB download )
    https://addons.mozilla.org/firefox/addon/249342/
    -- or --
    "QuickRestart" extension (34 KB download)
    https://addons.mozilla.org/firefox/addon/3559/
    use to close and restart Firefox after enabling or disabling an extension, switching
    to a new theme, or modifying configuration files, then you don't have to worry
    about delay or have to look in the Task Manager to see if Firefox is closed yet.
    Uses keyboard shortcut "Ctrl+Alt+R" or a file menu option.

  • Why when im on the phone & i try to lock my phone it ends the call ?

    iv bern having this problem since i got my iphone 6 im on the phone & as soon as i try to lock it or try and take a screenshot of something while im on the phone the call ends its really annoying can someone please tell me why ?

    Hello - sorry to hear that, we'd be happy to help! I just opened a ticket for you at help.behance.net (which is the place you should always go first when you need help with a Behance or ProSIte related matter). You should have received an email from us there with next steps.

  • HT4623 when i make software update my i phone shut down and it can't start it always Show the apple mark and then disappear i can't make any thing what the problem and what the solution thank you

    Dear gentlemen:
       i know how can update ios update but when i make update my iphone shut down and it can't start.
      it always Show the apple mark and then disappear i can't make any thing i need know what can i do ?
    thank you

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • After taking 5 pictures with the 4S, the phone shuts down and restarts - all apps have been closed and software updated

    We use the iPhone's at my job and they all have the 4S - one of the guys is having a problem when taking pictures.  After taking 5 pictures the phone completely shuts down and re-starts.  He has made sure that all apps are closed out, updated the software to the current one and that the battery is fully charged.  Can't seem to figure out what the problem is.  Anyone???

    We use the iPhone's at my job and they all have the 4S - one of the guys is having a problem when taking pictures.  After taking 5 pictures the phone completely shuts down and re-starts.  He has made sure that all apps are closed out, updated the software to the current one and that the battery is fully charged.  Can't seem to figure out what the problem is.  Anyone???

  • The phone shut down and cannot activated again!!

    My phone is 3gs 8g HK,no lock.Yesterday it shut down itshelf.Then i connect the phone to itunes.It said my phone has no sim card inside,so cannot activated.But,in fact,my phone has the sim card inside!

    because no one answered

  • When I optimize, the organizer shuts down.

    I am trying to optimize my thumbnail images in Elements organizer and whenever I hit optimize, a dialog box pops up saying the organizer has stopped working and windows is trying to find a solution to the problem, which it doesn't, so it shuts the organizer down. I have been having trouble viewing my thumbnail photos for a while and restarting doesn't seem to help..

    The system info gives the path to the current catalog location.
    You have to find that folder (it may be a hidden folder, so you may have to set your explorer preferences to show hidden files - I assume you are on Windows)
    When you have found that folder, have a look inside it and lool for a 'thumbs.5.cache' file. That's the file you have to delete.

  • I was using yahoo messenger on my iphone 4 when it suddenly stopped working and my phone shut down and now it wont turn back on

    i need help with my phone,
    i downloaded yahoo messenger for my iphone 4... i used the app for about 10 mins then it crashed and will not turn on.. the screen is lit, but is black, ive tried plugging it into my computer but nothing is happening, ive holding down the home button and all that, and still nothing.
    someone please help me out

    i put that i held down the home button and all that... sorry, should of made my message a little clearer hun.. but i did try that, ive been searching video's on the net trying to figure out how to fix the problem, but nothing seems to be working... ive just tried pluging the usb lead into my phone while holding the home button then connecting it to my computer to see if itunes fires up, but even that didnt work... i dont know what else to try.

  • I have a used 4 or 4s, I am not sure but the phone shuts down at any time. I do not have any idea on how to reset or change settings. Any help will be greatly appreciated.

    I think I just need a hard reboot to clean out all the junk on this phone. Without any manuals or any real useful info online from apple on older phones this is my only real outlet.

    Try to set it back to factory settings, explained in this article:
    Use iTunes to restore your iOS device to factory settings - Apple Support
    To find out more about your phone check these articles as well:
    Identify your iPhone model - Apple Support
    Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support

  • HT201413 My iphone shut down, I started the restore process as detailed by various other users.  However the Iphone shuts down while restoring and when it switches back on I get message from Itunes with error 21.  I now can't access the Iphone at all.

    My Iphone started shutting down and switching back on by itself. After researching problem, lots of results pointed towards restoring phone.  I commenced the process and all was going well until the phone shut down during the restore and Itunes then flagged up an error 21 code.  I now am stuck as the phone is in restore mode but I can't stop it switching off during the process.

    iTunes error code 21 is a security software conflict and the recommended knowledge base article for troubleshooting is:  http://support.apple.com/kb/TS3125  Check through that and see if it helps.  If nothing works you may need to visit the Apple genius bar and have one of those people help clear it.

  • My ipod classic has started making a mewing sound and all it does is scroll through the songs.  It will not play except when connected to my computer.  I tried resyncing and that did not work. How do I fix this problem?

    My ipod classic has started making a mewling sound and all it does is scroll through the songs.  It does not play on my Bose sound dock or through earbuds.  It will play when connected to the computer...but that makes it hard to take it on a walk with me   I thought it might be a synching problem so tried that--still doesn't work.  How do I fix this problem with out restoring it to the factory setting?  I do not want to lose all my music content as some of it I cannot replace easily.  Please help with suggestions and advice. Thanks.  Karen in GA

    Have you recharge your iPod for at least 2 hours, preferably till the Full charge Battery symbol comes ON.?
    See this Apple support Article
    http://www.apple.com/support/ipod/five_rs/classic/
    You did not by chance bought the Hello Kitty special edition?
    Have nice day!

  • My iphone4 when connected to any computer will not charge and is constantly connected and disconnected.  does the same with itunes.  Also i'm talking on the phone and all of a sudden the other person can not hear me.

    My iphone4 when connected to any computer will not charge and is constantly connecting and disconnecting.  It does the same with itunes so it doesnt really sync.  Also when talking to someone, all of a sudden they cant hear me.

    I'm having the same issue. I went to my local apple store and they could not work me into the genius bar so i made an appointment for tomorrow morning. The clerk did check the phone for the pink indicators at the top and bottom of the phone (where you plug in your USB or headphones) He said if you can see a pink indicator dot you may have gotten it wet, or had some sort of condensation in it, which could cause the plugs to not work.
    In regards to people not being able to hear you, i'm waiting for my appointment tomorrow for more news! I would recommend taking it into your local apple store for more answers.

Maybe you are looking for

  • Intrastat reporting for STO

    Hi All, We have a plant abroad located in Hungary to which we despatch goods through STO from UK. Please let me know if we are supposed to report this transaction in the intrastat arrival for Hungary and despatch for UK. If yes, please let me know ex

  • Tax calculation on sales order and invoice is different

    2007A, SP0, PL49 The tax on a sales order does not match the tax on the linked delivery and invoice by 1 cent. We take payment based on the sales order amount as the delivery and invoice are done after the fact. Why is the tax calculated differently

  • Display html code in a variable of a pojo failed by JSTL

    hai, my pojo contains the following code: Class Pojo{ String htmlFormat="<a href='someurl'>click</a>";  setters and getters} in my jsp displaying this pojo variable <c:out value="${htmlFormat}" /> is displaying it as text but the content is of type h

  • Multiple text docs evaluation

    hey everbody, i'm absolutely new to any sort of data management here it goes: suppose we store 100 .txt or .doc files in sql server and we want that none of the files data should match more than 60%: the question which arises are 1. how do we store f

  • Insert picture then . . . nothing!

    Trying to start a doc with a pic. So far so good. Pic installed but then I could not add text below it as I desired. ALSO imported a doc with an illustration & it failed to show the graphic, just the text.