HT201412 after upgrading to newer iOS version 6 only my iphone 4 got turned off.

hi ,
after upgrading to newer iOS version 6 only my iphone 4 got turned off. it could not turned.. contacted apple store they tried all the option .. solution was replace with other iphone4 by paying £119, Which is really not the new one, its refurbished one..

So what's your question?

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