HT201412 App goes black screen upon loading, any suggestions to fix this?
I have just encountered a problem when trying to load an app on my iPhone 4, the screen just goes black upon launch and stays black, any suggestions to fix this fault?
Hello Scooter190379
Start your troubleshooting with the steps in the article below.
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Regards,
-Norm G.
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You are in Recovery Mode. Follow the instructions below to recover your iPad.
http://support.apple.com/kb/ht4097 -
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Officially no, all sales are final.
If you contact itunes support and whine they may give a once in a lifetime refund. -
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PhotogYogi wrote:
I Have the same issue on a brand new iPad mini 2. My battery is only lasting up to 5 hours. I went on chat with Apple last night and they said my battery is fine and its a Safari issue. I'm literally losing 1% every 3-4 minutes. I tried recalibrating my battery, signing out of iCloud, shutting off all locations, turning off background app refresh, restoring network settings, restoring all, and finally restoring from iTunes with no luck. This is just awful. I got this iPad so I could use it on my long flight for a trip I have coming up, and unfortunately, it's not going to last that long, plus I'm concerned about how many times i will be recharging my battery because of this since battery's do have a life cycle dependent on the number of charges. This is frustrating and needs to be fixed ASAP and addressed by Apple.
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Ok so you want Apple to address the problem, but yet you don't want to take it to them just in case they can't fix it? What if they can fix it? Complaining here certainly won't fix it. -
My computer is functioning really slowly since downloading Mavericks. My programs lag opening if at all. Any suggestions for fixing this?
I installed it maybe 2 weeks ago, Here are my results:
Hardware Information:
MacBook (13-inch, Late 2009)
MacBook - model: MacBook6,1
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 22:44:15
Disk Information:
TOSHIBA MK2555GSXF disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Marshmallow (disk0s2) / [Startup]: 249.2 GB (125.02 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
Apple Inc. Apple Internal Keyboard / Trackpad
Logitech USB Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[kext loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6) Support
[not loaded] com.mobile-stream.driver.EasyTetherUSBEthernet (1.0.4 - SDK 10.4) Support
[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) Support
Launch Daemons:
[running] at.obdev.littlesnitchd.plist Support
[running] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[running] com.autodesk.backburner_manager.plist Support
[running] com.autodesk.backburner_server.plist Support
[failed] com.autodesk.backburner_start.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.motorola-mobility.mmcfgd.plist Support
Launch Agents:
[running] at.obdev.LittleSnitchUIAgent.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.Affinegy.InstaLANa.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.motorola.MDMUpdater.plist Support
[running] com.motorola.motohelper.plist Support
[loaded] com.motorola.motohelperUpdater.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.akamai.single-user-client.plist Support
User Login Items:
iTunesHelper
Skype
Dropbox
Android File Transfer Agent
GrowlHelperApp
TWC-WiFi Menu
KiesViaWiFiAgent
KiesViaWiFiAgent
fuspredownloader
Internet Plug-ins:
o1dbrowserplugin: Version: 5.3.1.18536 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.02 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.1 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.3.1.18536 Support
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 11.0.02 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
DivX HiQ: Version: 2.1.1.94
DivX Plus Web Player HTML5 <video>: Version: 2.1.1.94
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) Support
3rd Party Preference Panes:
Adobe Version Cue CS4 Support
Akamai NetSession Preferences Support
Flash Player Support
Growl Support
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Marshmallow: Disk size: 232.09 GB Disk used: 115.65 GB
Destinations:
Patrice [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 42
Oldest backup: 2012-07-09 21:31:08 +0000
Last backup: 2014-04-28 23:46:05 +0000
Size of backup disk: Adequate
Backup size 465.44 GB > (Disk used 115.65 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
5% WindowServer
3% plugin-container
1% firefox
0% ps
0% Dropbox
Top Processes by Memory:
381 MB firefox
86 MB plugin-container
51 MB Finder
39 MB WindowServer
33 MB softwareupdated
Virtual Memory Information:
30 MB Free RAM
548 MB Active RAM
523 MB Inactive RAM
363 MB Wired RAM
1.04 GB Page-ins
151 MB Page-outs -
Apple Mail with OSX 10.9.5 quits on launch when mail window opens. May be related to install of Security update 2014-005. Any suggestions on fixing this?
Here is the beginning of the Problem details error message:
Process:
Mail [763]
Path:
/Applications/Mail.app/Contents/MacOS/Mail
Identifier:
com.apple.mail
Version:
7.3 (1878.6)
Build Info:
Mail-1878006000000000~1
Code Type:
X86-64 (Native)
Parent Process: launchd [264]
Responsible:
Mail [763]
User ID:
501
Date/Time:
2014-10-20 15:23:32.902 -0800
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 1058C7CE-141A-982C-2F1D-4F0EB47F37A1
Crashed Thread: 10 Dispatch queue: NSOperationQueue Serial Queue
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSKeyPathExpression objectForKey:]: unrecognized selector sent to instance 0x60000045ff20'
abort() called
terminating with uncaught exception of type NSExceptionTry a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
Safe Mode - Mavericks
Safe Mode - About -
i have tried to restore my iPad from my computer, but it stops ones it gets to the stage where it is updating the firmware. It will then display " there was an unknown error.....Any suggestion to fix this,?
Temporarily disable antivirus and firewall on computer.
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When i am starting the macbook pro, the screen was flashing black and white, and then to color to color, and the whole process repeat all over again, is there any suggestion in solving this, or is there no way to solve this and i need to bring it to the apple support?
My computer Spec:
Macbook pro Version 2011Sounds as if you're having a problem with your GPU (graphics card). Only Apple can diagnose and fix this, so the best thing would be to take your machine into your local Apple Store or an AASP.
Clinton -
My IPOD touch 4th gen screen does not display. The software seems to be working and itunes recognizes the device. I have restored it and reset the IPOD several times but the screen is still black. What can I do to fix it? your help is very much appreciated. I do not have access to an apple store since I am stationed in Afghanistan.
If you restored to factory defaults/new iPod (you did not say the type of restore your performed) and are still having the problem that indicates a hardware problem. An appointment at the Genius Bar of an Apple store is in order..
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I downloaded a movie but when i try to play it itjust shows a black screen and wont play. Anyone know how to fix this?
Are you getting an "iTunes has stopped working" message after the black, screen? Or is something a bit different going on?
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My audiobooks just recently starting playing with an echo - any suggestions to fix this issue?
My audiobooks recently started playing with an echo. Any suggestions on how to fix this issue?
I've got to agree with Allan. It sounds like the hard drive is corrupt at least. It's possible it might be physically failing. Without backups, it's possible your data is already gone. You need a professional to help you.
If you do not have an Apple Store near you or simply don't have the time to spare, there are some things you can try, but you must understand that it's possible these things could make the chances of recovering your data worse than they already are. Perform the instructions to follow at your own risk!
First, you can try repairing your hard drive with Disk Utility. If that works, see if you can start up the machine. If you can, the very first thing you need to do is back up any data you don't want to lose. You may still need to take other steps, as your system may be damaged as well, but getting the data is the important part.
If Disk Utility cannot repair the problems, you can try DiskWarrior. It can repair problems that Disk Utility cannot. However, it also increases the risk of destroying your data if it fails. If it works and you can start up the machine, do the same as I advised for following success with Disk Utility.
If repairs (with either) were successful, but the machine still won't start up, you can try reinstalling the system. Hold down command-R at startup and then just install right on top of the existing system. If all goes well, you'll be able to start up afterwards and can get your data backed up. If all goes badly, it'll further decrease the chances of getting your data back.
If neither can repair the damage, you're in bad shape. You will need a professional to help you, unless you are willing to lose all your data. -
Any suggestions as to what I can do to prevent such things to happen?
A reset may help. Push and hold the Home button and the On/Off buttons at the same time for approximately 10-15 seconds, until the Apple logo reappears. Release both buttons and await restart.
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After uodating to IOS7, my iphone 5 won't recognize my wifi password. Any suggestions to fix this?
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Hello Nancy,
Thank you for the details of the issue you are experiencing with Wi-Fi on your iPhone. I recommend the following article and specifically steps 4 and 6 for the situation you described. Step 4 says to restart your phone, but if you click on the link in step 4, you will get the steps to reset your iPhone as well.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
My iPad2 is freezing while using Facebook app. Any suggestions for fixing this?
While I am using my Facebook app, the iPad2 freezes at times. Not all the but sometimes. Has anyone experienced this and what suggestions do you have to fix it?
Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
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Turn off Portrait lock.
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In iOS7, Portrait lock is in Control Center.
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