HT201412 I upgraded my iPhone 4S around 12 this afternoon. The upgrade took about 1 hour to do. I turned the system off; restarted and followed the steps as prompted. I made 1 telephone call that went through. Since that time i have not been able to d

Since upgrading my 4S today i have been able to make 1 complete call and nothing else. I took my phone to an AT&T dealership only to find out they could not help me at all that I needed to contact AT&T directly regarding the iphone upgrade. The gentlemen Dwayne Walker did a soft reset and it did not work. The phone goes on for 30 seconds and shuts down to black screen with apple in middle. I have tried everything i know and i wish i never upgraded to 7.0.2 software becuase now i have no phone and i my sister and her daugther are both in hospital and i am the emergency contact with no phone

You need to contact Apple by phone. It should be a free call since it is caused by the upgrade. They will walk you through the fix.
It may take quite a while.
I too am having 7.0.2 issues. My battery life is now 4-5 hrs TOPS an it's the IOS problem. Apparently I am not alone. I have an appt tomorrow to further troubleshoot. So right now I'm staying plugged in at all times. I have an Iphone 5.
I had a similar problem to yours when I upgraded my iPhone 4 to IOS6. They worked it out for me.
Marie

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I recently upgraded some Adobe software (and I can't remember which one) and since that time, I have not been able to get videos on Firefox. I still can on Safari. What gives?

I'm sorry I can't remember which software I was requested to update....but it was an Adobe product. Now, Firefox is a little slow and fluky and I can't get videos at all. Sometimes, I can't google--it freezes, but intermittently.

Try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao.

Since installing Maverick, I have not been able to load Bridge. Photoshop seems to be fine.

Since installing Maverick, I have not been able to load Bridge. Photoshop seems to be fine.

I have done this on numerous occasions but I think that my Iphone has a defect. After many tries, reinstalls, deletion of content, changing content to be stored on external hard drive, deleting itunes and cleaning computer I managed to get all of the songs on and things seemed okay for a while.
The problem returned about a week ago after downloading a new album from Itunes. I now have 12.5k of songs leaving 10gb spare on Iphone which should be more than enough room to operate properly. Last night it seemed to be dowloading ok (after doing all of the above again for the umpteenth time) this morning it revealed that it had just synched 2.5k of songs and 18gb of "other" on the contents bar. it wont synch now as it says its over capacity. So the 18gb of "other" would probably be corrupted data that means it must corrupt each song as it tries to synch it.
The 2.5k of songs it did synch are working on the Iphone as is every song in the library on Itunes. I did completely delete the new album I bought and redownloaded it from the store then tried to synch just that album and it worked fine.
Just about time to dump apple I think!

Since installing Maveric I have not been able to enter my smart groups as addressees in email Any suggestions why?

I have just installed OS XMavericks and since installation have not been able to select smart groups to send emails to. Any ideas why? Also I suddenly can't italicise or embolden text in an email.
Bunnyfw

You have to manually select the addresses from the smart group for the To: button to enable in the Window menu -> Address Panel window. You can't just select the Smart group icon alone.
As for italics and embolden, those are non-standard formats that only work when e-mailing people with certain e-mail clients. Mail menu -> Preferences -> Composing lets you choose message format as Rich Text or Plain Text. Only Rich Text enables italics and embolden. Responding using the same format as original will enable that if the original had bold or italic. Everyone supports plain text.

Since installing Lion, I have not been able to utilize Time Machine (does not recognize the back-up drive); my wireless mouse does not function properly; I have experienced unreasonable delays in the system. Is there a fix or upgrade coming?

Is there a fix or upgrade to deal with the many problems I am experiencing since I installed Lion? I can no longer utilize Time Machine (Does not see the back-up drive); my wireless mouse does not work properly; my iMac has slowed down considerably. I am reminded of having a PC machine again. Bummer!

Either downgrade to Snow Leopard or try reinstalling Lion.
Reinstalling Lion Without the Installer
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
Downgrade Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

Ok, so last week I updated itunes on my computer. I have windows vista. Up until that point I was able to connect to the itunes store most of the time, but after that update I have not been able to connect. I have ran the diagnostic test and it says that

Sorry this is the 1st time on here. The diagnostic test said that I did not have a safe connection. I have even went as far as to delete Itunes from my computer twice and reinstall, but still luck. I have read several suggestions on here, but still to no avail. Please help me!!

Hi Dalegu219,
Thanks for visiting Apple Support Communities.
If your iTunes library is on an external hard drive, but iTunes is not recognizing the library, first make sure the right library is selected.
You can use these steps to make sure iTunes is opening the library on your external drive:
If iTunes is running, quit iTunes.
If you're using Windows, hold down the Shift key and from the Start menu, choose All Programs > iTunes > iTunes.
If you're using a Mac, open iTunes and immediately hold down the Option key.
You should see one of these screens:
Pick Choose Library and locate the library on your external hard drive.
From:
iTunes: How to open an alternate iTunes Library file or create a new one - Apple Support
If the right library is selected, but you do not see your songs, try re-creating the library using the instructions found here:
iTunes: How to re-create your iTunes library and playlists - Apple Support
Best Regards,
Jeremy

Since IOS 7 I have not been able to sync all of my songs.

I have had nothing but issues since I downloaded IOS 7, I am fairly computer literate but I cannot solve this particular problem.
After the new system wiped everything off my Iphone, without warning, I had to sync everything again, it all worked, eventually, except the music.
I have and Iphone 4s, 64gb. and basically just use it for a phone and music (no videos as space is needed for music.)
The main issue was the amount of time it was taking to sync about 10k of songs, (longer than normal which was about a 1000 songs an hour) it seemed to hang whilst waiting for changes to be applied which took 45mins to an hour before it started syncing songs then would just stop syncing after maybe a couple of thousand songs, and then when starting again I would find that there were no songs on the iphone and it would start from the begining again. After a couple of frustrating days I restored my iphone back to factory settings, uninstalled Itunes from my laptop and after downloading Itunes again I set it up as a new phone. I thought this was working and the next day after a night of syncing it all looked good as it indicated it had finished and the desired 10k of songs showed up in the blue section of the sync bar with 20gb free (which was what is was in the past). However later I found that there were only 6k of songs on the Iphone.
After many tries it simply will not transfer anymore despite it indicating that during the sync that it shows 6k of songs then the bar it increases to 10k just before it commences the downloading stage of the sync (and again it seems to stall at the "waiting to apply changes" part of the sync).
Ok over to the Brains Trust!

I have done this on numerous occasions but I think that my Iphone has a defect. After many tries, reinstalls, deletion of content, changing content to be stored on external hard drive, deleting itunes and cleaning computer I managed to get all of the songs on and things seemed okay for a while.
The problem returned about a week ago after downloading a new album from Itunes. I now have 12.5k of songs leaving 10gb spare on Iphone which should be more than enough room to operate properly. Last night it seemed to be dowloading ok (after doing all of the above again for the umpteenth time) this morning it revealed that it had just synched 2.5k of songs and 18gb of "other" on the contents bar. it wont synch now as it says its over capacity. So the 18gb of "other" would probably be corrupted data that means it must corrupt each song as it tries to synch it.
The 2.5k of songs it did synch are working on the Iphone as is every song in the library on Itunes. I did completely delete the new album I bought and redownloaded it from the store then tried to synch just that album and it worked fine.
Just about time to dump apple I think!

HT1338 Since updating Safari, I have not been able to open Add Content for My Msn homepage., and I can if I use Firefox. I'd rather keep Safari.

Since updating Safari, I have been unable to open Add Content on My Msn homepage, but I can when using Firefox. I would prefer to use Safari

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Since updating Firefox, I have not been able to send or forward emails. - what should I do to correct his problem?

I can open my hotmail address and download emails but cannot reply or forward. When I try to do so I just get a blank when try to type a reply.

The new version of Hotmail requires at least Firefox 3. Unfortunately Firefox 3 will not run on your version of Windows. You could use IE 6 to access Hotmail, or another option is to set up POP3 access via an email program.

Sir, i upgraded my iphone 3gs to os 5.1 and since then i have not been able to register it in order to use it, anytime i try to activate it a notification that "the activation server is temporarily unavailable".can any one help me out?

sir,
i upgraded my iphone 3gs to os 5.1 and since then i have not been able to register it in order to use it, anytime i try to activate it a notification that "the activation server is temporarily unavailable".if i connect it to itunes too, the system tells me to insert SIM card meanwhile, i already have inserted a SIM.
CAN ANYONE HELP ME OUT?

Try,,,
I deleted EVERYTHING under
C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes
or YourUserName\AppData\Roaming\Apple Computer\iTunes
Some people have had success only deleting everything in the cookies folder
C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies
Thank you LadyBytes

Since upgrading the software on my iPhone 3GS to the iOS 5 i have not been able to sync my iphone. It is not my internet securtity causing the problem, I have just downloaded service pack 3 for windows XP and i have uninstalled and re installed itunes! ?

Since Upgrading the software on my Iphone 3GS to the iOS5, I have not been able to back up my on my laptop, it starts syncing then kicks me out.
I have uninstalled my internet security and that is not the problem (so re-installed)
I have updated the Windows XP to service Pack 3
I have un installed and re installed iTunes as well
And none of this has worked!
I was going to upgrade my phone to the iPhone 4S but dont feel i can now as worried it wont sync.
Please can anyone help me as this is rather frustrating now!
Thanks
Morris1979

***, a text I tried to send but saved,chops up and pastes in the forum question in my attempt to reach out for a technical resolve of my phone, not my heart. Hahaha.

HT1206 Can I have in one iphone 5 music from more than one itunes accounts? My daughter and I have our music in the same pc. She and I have iTunes accounts. I have not been able to load in my ophone with my itunes acct music that she purchased in her acc

Can I have in one iphone 5 music from more than one itunes accounts? My daughter and I have our music in the same pc. She and I have iTunes accounts. I have not been able to load in my ophone with my itunes acct music that she purchased in her account. I have not been able to do this. Thanks

iTunes Match is not sharable across Apple IDs. The best way to get the music on her iPad is to leave hers signed into her Apple ID on the iTunes Store and sync via USB.

I HAVE A BIG PROBLEM I HAVE NOT BEEN ABLE TO RECOVER THE ANSWERS OF SECURITY SINCE THE MAIL THAT APPEARS TO DO THIS MEAN I NEED TO CHANGE THE OTHER SHOULD I DO FOR THE TRUTH WILL MAKE A PURCHASE AND ME THE REQUESTS, AS IS A NEW PHONE EXPECT AN ANSWER

I HAVE A BIG PROBLEM I HAVE NOT BEEN ABLE TO RECOVER THE ANSWERS OF SECURITY SINCE THE MAIL THAT APPEARS TO DO THIS MEAN I NEED TO CHANGE THE OTHER SHOULD I DO FOR THE TRUTH WILL MAKE A PURCHASE AND ME THE REQUESTS, AS IS A NEW PHONE EXPECT AN ANSWER PROMPT AND POSITIVE
so I get looks but that is not my email recovery can help you reset your security information by sending a message to your email recovery: j ••••• @ mail.com

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111384)

I downloaded/installed a software that came up on the screen and left it until the next morning. When I went to used the IPad, I have not been able to restart it. What should I do?

I downloaded/installed a software that came up on the IPad screen and left itrunning until the next morning. When I went to used the IPad next day, I have not been able to restart it. What should I do?
thanks,
hari

If you mean that it won't boot up, then assuming that the battery isn't empty (it can take about 15 minutes of charging before it will respond), then have you tried a soft-reset to see if that gets it to boot up ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo will hopefully appear - you won't lose any content, it's the iPad equivalent of a reboot.

I have not been able to sync Entourage to iCloud ever since the iCloud update debacle of yesterday. iCare just claims it is an Entourage problem when it is clear that the update did something that is not allow it to authenticate to sync mail.

I have not been able to sync Entourage to iCloud ever since the iCloud update debacle of yesterday. iCare just claims it is an Entourage problem when it is clear that the update did something that is not allow it to authenticate to sync mail.

You should check that the settings match those in this page:
http://support.apple.com/kb/HT4864

HT201412 I upgraded my iPhone 4S around 12 this afternoon. The upgrade took about 1 hour to do. I turned the system off; restarted and followed the steps as prompted. I made 1 telephone call that went through. Since that time i have not been able to d

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