HT201412 iPhone 3GS unresponsive after updating to iOS 6.1.3

My unlocked iPhone 3GS's touch screen and volume buttons has become unresponsive after allowing iTunes 11.0.2 to update the iPhone to iOS 6.1.3. I have tried restarting, resetting and restoring the iPhone several times. It will no longer function at all without a SIM so I purchased an "Amaysim" prepaid SIM so I could use the phone however this has not acheived anytihng.
My phone is now a brick - any help would be greatly appreciated.

Hello !
Just try to restore your iPhone, if it don't work, bring it to the Apple Store, they will help you with your product
Hope I Helped !
Raphaël Touchette

Similar Messages

  • HT201412 iPhone 5 unresponsive since update to iOS 7.1.1

    iPhone 5 unresponsive, accepts no inputs, can not restore, iTunes says to go iCloud settings and turn off find my iPhone. Impossible to get to the menu. Any ideas????

    You can log into   "iCloud.com" on your computer with your Apple Id and password. Then click on Find my iPhone. And it will give you the option to remove, or delete device from account.  But make sure the iPhone is turned off when you do this, or it will not work work.

  • TS3694 My iPhone 3gs got an update today ios 6.1.6 but when i press install update my phone shutdown and shows connect to itunes display, after i connect to itunes it shows unknown erro (306).....whats is happening and what should i do ?

    My iPhone 3gs got an update today ios 6.1.6 but when i press install update my phone shutdown and shows connect to itunes display, after i connect to itunes it shows unknown erro (306).....whats is happening and what should i do ?

    Take a look at this post: https://discussions.apple.com/thread/5036467?tstart=0
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    iTunes Store loads partially or returns "Error 306" or "Error 10054"
    Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
    To address proxies, Remove Internet Options proxy settings and connect to the Internet without a proxy.
    To reset iTunes Store cache:
    In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences(PC).
    Click the Advanced tab.
    Click the "Reset cache" button.
    Click OK and see if the issue is resolved.
    Adjust Parental Controls in iTunes:
    Open iTunes.
    Access iTunes preferences:
    On a Mac: From the iTunes menu, choose Preferences.
    On a Windows PC: From the Edit menu, choose Preferences.
    Click the Parental Controls tab.
    Remove restrictions on Parental Controls.
    For more information on parental controls or content filtering software, seeiTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
    For more information on other security software, see iTunes: Troubleshooting security software issues.

  • My iphone 6 plus after updating to IOS 8.2 the touch id doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' .

    my iphone 6 plus after updating to IOS 8.2 seems to have a problem with the touch id witch doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' . I have multiple fingerprints and none of them appear to work.

    Hi Giannis,
    If you are having an issue with Touch ID not functioning as expected, I would suggest that you troubleshoot using the steps in this article -
    Use Touch ID on iPhone and iPad - Apple Support
    Start with the section titled Clean the Touch ID sensor and then Get help with Touch ID.
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L

  • My iphone 5c crashed after updating to IOS 8.02 and now i don't have anything from the last 3 months. What do I do?

    My iphone 5c crashed after updating to IOS 8.02 and now i don't have anything from the last 3 months. What do I do?

    Don't worry about that. iPhone stuck in recovery mode always happens when you update the iOS on your iPhone. There are two ways to solve it.
    First is is to put your iPhone in DFU mode.
    Step 1. Turn off iPhone
    Step 2. Hold down the Power and Home button.
    Step 3. When you see the Apple logo, release the power button but continue holding the Home button down.
    Step 4. Open iTunes and wait for it to tell you that it’s in restore mode.
    If DFU mode can't solve the problem, I'm afraid the only solution is to try some 3rd party software, like iPhone data recovery or something like that. You may simply try the tutorial here: How to Fix iPhone that is Stuck in Recovery Mode.

  • I have an iPhone 3GS and have updated to IOS 6.1.  Before with emails there was a user bar at the bottom which allowed you to move emails to folders, print etc, but it now seems to be removed. Can you help ?

    I have an iPhone 3GS and have updated to IOS 6.1.  Before with emails there was a user bar at the bottom which allowed you to move emails to folders, print etc, but it now seems to be removed. Can you help ?

    Close out of the mail app, double click the home button and completely close out of the mail app.
    Then do a reset, hold down the home/sleep button together until you see the apple logo and then release then wait for the phone to boot back up.
    then check your mail again.

  • Why iphone 3gs has no update for IOS 7

    Why iphone 3gs has no update for IOS 7

    Sriram5400 wrote:
    The thing is now 3GS is left out when the next version say its iPhone 6 , 6S, 6C ..., then iPhone 4 will face the same sitution which 3GS are facing now and it goes on . Phones are not just for 2yrs 3 yrs if that is the case i would have got Samsung , Sony etc . Why do i prefer Iphone ?
    Samsung, Sony and every other company are constantly coming out with new models and dropping older models.  Many older Android phones also cannot be updated to newer OS versions, as their manufacturers don't release firmware updates for them.  Apple is not unique in that aspect of the business - they are all competing with eachother.
    Despite many people's wishes that companies were ultra-altruistic, they are not (and largely because their share holders do not want them to be).  They make products to sell them and make profits, and whatever is necessary to do that in an ultra-competitive market is what will be done.  The pace of change is not going to slow down, if anything, it is just going to continue to ramp up.  And millions of happy share holders, and tens of millions of iPhone customers are constantly demanding more new things, not stable older things.
    That said, the iPhone 5c and Apple's move into the trade in program, are attempts to offer better options to people on a tighter budget than others.
    But, as with any personal item, you buy what you can afford.  Nobody is entitled to the best and the greatest just because others have it.

  • Not receiving group messages on iPhone 6 plus after updating to iOS 8.2

    After updating to iOS 8.2 I suddenly stopped receiving group messages on a thread of which I was previously a part. Apparently they can see my texts, but I cannot see their replies. Tried rebooting. Switching messages, group messages, face time, and phone itself off and on. No luck. Single messages have been sent and received. Seems contained to group.
    IPhone 6+, 124 g. ATT

    spent some time with Apple support today. Go into settings and sign off of your Apple ID in iMessages and FaceTime. Power off phone and restart. Log back in using Apple id in iMessages and FaceTime. seemed to work for me for Now. Hope it helps.

  • Please help me tp update my iPhone 5, because after updating to ios 7 I can no longer update and restore my phone? it always error

    please help me to update and restore my iphone 5? beacause after updating to iOS 7, i can no longer updater and restore my phone. it always comes in error

    I'm having the identical problem on my iPhone 4 after upgrading to IOS 7--no ability to update apps or download new apps.  Here is what Apple tech support emailed to me:
    I understand that you are unable to download or update applications after updating iOS7 on your iTunes. I know you must be eager to get this resolved and I will be happy to help you today.
    ... to help you better with this issue I would request you to please try this steps given below to resolve your issue.
    Please follow this steps:
    1) Double tap the home button
    2) Hold down on an icon
    3) Tap the red "X" on iTunes, and the App Store.
    4) Tap Settings > Store > Tap your Apple ID, and choose sign out
    5) Tap Settings
    6) Tap General
    7) Tap Reset
    8) Tap Network Settings
    Once it has been closed with multi-tasking, and you have rebooted the device in the network settings reset, please sign in, and try again. 
      Howevr, if you are facing the same issue than for this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case.
    Mildly amusing that the instructions for force-closing a program are the IOS 6 instructions, which do not work on IOS 7. 
    Otherwise I'm having a little success with this.  Some apps (not all) are updating. It seems that a few more apps update each time I go through the process (close everything, sign out, and either reset or reboot, then go to the app store, sign in and try to update all).  So far it has been a very lengthy, iterative process. 

  • Iphone 3gs crashed after installing new ios update

    Please help. I just installed the newest ios update to my daughters iphone 3gs. It installed successfully, i thought. Then about 10 minutes later it said verifying update. It went off and now tries to come back on and the apple icon flashes for a few seconds and goes back off. I have tried a hard reset (both home and off buttons held down) and it does the same thing:(  Please help me!

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    If no joy... Perform a Restore...
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
    iTunes free download from www.itunes.com/download

  • IPhone 5 dead after updating to iOS 8.0.2

    After updating from 7.1.2 to 8.0.2, my iPhone 5 cannot charge and is not recognized by my Mac.  All original cables.   After 24 hours, the battery is dead, so there is no way to even find a solution by restoring or anything.  It is a brick.  If I were to replace the battery by myself, I still would not know how to proceed, software-wise, as not able to downgrade back to 7.1.2 (where everything was fine) and not sure of iOS 8.1 fixes any of this.
    Any ideas welcome.  Been surfing the web for weeks and still no solution found.

    Hi!  I always reset my network setting after every update of iOS because of the battery drain.  I did the same for iOS 8.02, but to no effect.  The problems I am experiencing are:
    1. battery drain - just around 4hrs of regular use instead of 8hrs
    2. the phone lags even when answering calls
    3. frequent signal drops and the phone heating up
    4. reset by itself yesterday while i was switching between apps
    I also updated an iPad mini first gen, but has no problem so far.

  • IPhone 5 lags after updating to iOS 8.0.2

    RRecently updated my iPhone 5 to iOS 8.0.2. First of all battery life has declined it's not as good as it used to be in 7.1.2. There is no 3G toggle in settings its really frustrating because in my country 3G plans are costly and signal is not so great. And it lags while opening folders sudden jerky kinda animation. Lag is quire noticeable even in lock screen while trying to open control centre and notifications. Lags even in Safari more frequently. Is it a strategy to make old phones more slow so people will upgrade?? hope apple comes with one more update to fix the lag. Otherwise I am stuck in this ios 8 forever. That's shame.

    Hi!  I always reset my network setting after every update of iOS because of the battery drain.  I did the same for iOS 8.02, but to no effect.  The problems I am experiencing are:
    1. battery drain - just around 4hrs of regular use instead of 8hrs
    2. the phone lags even when answering calls
    3. frequent signal drops and the phone heating up
    4. reset by itself yesterday while i was switching between apps
    I also updated an iPad mini first gen, but has no problem so far.

  • No Service on iphone 4 GSM after update from ios 7.0 to 7.0.2

    Yesterday on my iPhone 4 I made the OTA update from iOS 7.0 to iOS 7.0.2
    Modem FW is 04.12.09 - no jailbreak, no simlock
    Everything just worked as it should but after the update I did not have Service anymore and my iphone is permanently searching a Carrier.
    I already have resetted all Network settings but without any result.
    I have restored once again via itunes to 7.0.2 but without result.
    Any Idea what I could do?
    I have to be reachable by phone so now I am going to restore back to 7.0 and I hope that it will work again.
    I will update this post later.

    Update, still on 7.0.2:
    After having switched Carrier search from Automatic to Manual a list appears with all available Carriers.
    My Carrier is on the list but when I select it following info appears:
    There are restrictions for the selected Carrier, please select another one or go back to Settings.
    *** ... this is my home Carrier and I am in my home country!!! I never saw something like this before.
    Actually it is the same message as I got when I select another Carrier in my Country where of course access is denied.
    For me this clearly seems to be a bug in 7.0.2
    U P D A T E with ios 7.0
    After Restoring via iTunes from 7.0.2 to 7.0.   SAME BEHAVIOR now :-(
    Phone remains unusable and I do not know what to do .....

  • HT4972 iPhone 3GS will not update to IOS 5

    iPhone 3GS, which should be compatible with IOS 5, will not upgrade.  I have synced with iTunes and it says there are no further updates, and there are no software updates available on the phone, and yet in the 'about' section of General Settings it says it is running version 4!!
    How do I get it to update to IOS 5 if iTunes is telling me there are no more software updates!?
    Thanks

    Hi
    Yes, upon checking the model number it looks as though it is actually an iPhone 3G!!  The box said 3GS but I think my friend must have given me the wrong box!
    Thanks, issue solved!

  • IPhone 4 slow after updating to iOS 5.1

    I have a 32GB iPhone 4 with about 2GB free and recently updated to iOS 5.1.  It has become noticeably slower since updating it.  There are some short delays with certain apps, some have become jerky and the Home button isn't as sensetive as it used to be.  But the worst part is the camera and the photos app.  The camera takes FOOOOOOOOOREVERRRRRRRRRRRRRR to load before it's ready to take a picture, and switching to video takes even longer. I've waited up to a minute before either one is ready for use and sometimes have to wait 10 seconds between shots! Also the Photos app has become really buggy and will sometimes crash, especially if I try to edit a picture.  This is not cool.  I've tried turning the phone off and on.  I've tried resetting it (Home+Power buttons).  Next I'm ready to try throwing it in a bucket of water to see if that might work.  Any tips before I do that?

    Try restoring as a new phone and seeing whether the launch time of Camera improves. If it does not, then restore the backup and take it to an Apple Store for replacement.

Maybe you are looking for