HT201412 Ipod touch is frozen on waiting screen. when I plug into itunes to reset I cannot and get error OXE8000065 what doae that mean?

My sons ipod touch has frozen on a black screen with a waiting symbol rotating on it. We cant get it to turn on or off. When I tried to attach it to his itunes page we got the message "Cannot connect ipod error code OXE8000065". When I try to dio a search for the problem I keep getting told to resynch it but I cant!! Is this a common problem or do I need to send ipod back he has only had it 10 months

Did yu try here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

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