HT201412 my apple ipad will turn on but i only get the apple sign and cannot get past that
I can turn on my ipad but only the apple sign will appear. the secreen is black with only the apple sign showing. I push the start buttron on and off and it will not do anything but show the apple icon. I also pudsh to top right hand button and hold the button for 5 second and it will not do anything. This has never happened to me before. It is fully charged. Can someone tell help get past this and tell me how to reset? I do not know what operating system i have.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
BTW, this is the iPod touch forum
Similar Messages
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Powerbook will turn on but won't get past grey apple screen
My powerbook will turn on but it will never get to the operating system screen where you enter a password. I don't know what to do and sometimes it will get to the all blue screen but not past that... Any help would be greatly appreciated. Also, is there anyway to get my files off of the laptop regardless? There are 3 weeks until my final exams and I have all my notes on my laptop. Any help is greatly appreciated.
If you can boot off the installation DVD, then your computer's fine, and there is something broken with the system software.
You could try re-installing Mac OS X (not a clean install, or an erase-and-install, but just an upgrade of the existing OS), but that may lead to having your apps broken, which may be more work for you.
Another thing to try is to hold the Shift key down whilst you are booting into the login screen. Doing this will disable the startup of some system extensions and daemons (StartupItems), which may get you going. However, if you can go to the login screen without too much trouble, try logging in with the Shift key down. That will stop Mac OS X from starting up items in your "Login Items" list in the Accounts system preferences.
This is the most useful tips I can offer short of re-installing Mac OS X on your computer.
Cheers!
--tonza -
Computer Turns on But doesn't get past Apple Logo and Spinning Dial
Hi everyone!
I totally stuck!
When I turn on my MacBook the normal chime sounds, the apple logo pops up, and the dial that constantly spins appears. But it never gets past that initial screen. I've tried letting it sit off for a few hours, taking out the battery, and trying to turn it on with the Power Adapter plugged in. I love my Mac and I'm very surprised by this.
If anyone knows how to fix this I would greatly appreciate it!Welcome To Discussions HSHS07!
To begin, run Repair Disk, and post the results.
THESE ARE THE STEPS FOR USING DISK UTILITY TO REPAIR YOUR HD
1.Insert the System Install disk, Mac OS X CD-ROM disk, or Restore DVD disk, then restart the computer while holding the C key. Use the System disk, of the OS, that is currently installed.
2.Once started up from CD or DVD, on the Menubar at the top of the screen, choose Utilities from the Installer contextual menu.
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from disc to access Disk Utility.
3.Click the First Aid tab.
4.Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5.Select your Mac OS X volume, if necessary.
6.Click Repair. If DU reports errors it has fixed, re-run Repair Disk until no errors are reported.
7.Repeat steps 5 & 6, but select the Hard Drive this time. It's usually the first listed with the manufacturer's model number. Make note of the S.M.A.R.T. status.
8.When finished, select Quit Disk Utility from the Installer menu.
9.Select Quit Installer from the Installer menu.
10.In the resulting pop-up window, choose restart.
11.After the computer has restarted, you can eject the CD.
ali b -
HT4623 My Ipad turns on but it only shows the apple it wont open de window
My Ipad turns on but it wont shoe the window it only shows the apple and stays there
Peluso123-
One thing you can try is to reset (reboot) your iPad. Hold both the Home and Sleep buttons for several seconds until the Apple logo appears. If the logo is already there, keep holding for at least 20 seconds. Ignore the "Slide to power off" arrow if it appears. If you are successful, the iPad will restart after a couple of minutes. Resetting this way will not hurt anything, and sometimes clears up mysterious problems.
If that does not work or help, see if this article helps: <iOS: Unable to Update or Restore>.
Fred -
MY IPAD WILL TURN ON BUT THE SLIDE TO UNLOCK BUTTON WILL MOVE
My ipad will power on but the slide to unlock feature is not working. I cant get into my ipad.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
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I have had some luck doing the following: Export each clip from imovie as a quicktime clip. Open iDVD and create a new project. Import a few stills into iDVD and then click on the button that gets created to get into the screen where the individual slides appear. Drag each quicktime into that screen and arrange in the order you want. You can then delete the stills. The button that appeared when you dropped in the stills will launch a complete show.
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Well as I said in the "question", I did a reset of the settings on my IPad2. however when it powered back on from resetting. it lets the the logo screen with the progress bar under it. The progress bar gets about 1/4 of an inch from the left then stops. After a few mins Ipad shuts off then turns on to the logo screen, then goes to the logo/progress bar screen, does whats said above, then off. That cycle just repeats over and over. Any help with this would be appreciated.
Recovery Mode Step by Step
1. Hold Sleep/Wake button down and slide to turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
On Computer
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. iPad Recovery Mode on computer screen
8. Select "Restore iPad"...
9. Select "Restore and Update"
10. Extracting Software.
11. Preparing iPad for restore.
12. Waiting for iPad.
13. Verifying iPad restore...
14.Restoring iPad software.
15. Verifying iPad software.
16. Verifying iPad Restore...
17. Restoring iPad firmware...
18. Your iPad is restored to factory settings; keep iPad connected to computer
19. Activate iPad
20. Enter Apple ID and Password
21. Continue
22. Welcome to Your New iPad
(a) Set up as new iPad (b) Restore from this backup (select from list of backups)
23. Restore from this backup
24. Continue
25. Restoring iPad from backup
26. The settings of your iPad have been restore; keep iPad connected to computer
27. Syncing iPad (Step 1 to 5)
28. Preparing apps to sync
29. Copying 1 of 9
30. Sync apps, movies and music to iPad
31. Finishing syncing
32. Eject iPad -
Hello as mentionned before I cannot get my macbook pro to switch on.
when it is not plugged as I press the power button nothing happens, when the computer is power plugged, it gives me the white blackground with the apple centered and the loading button below but it keeps loading forever left it as for 4 hours and still nothing.
I have try to reset the SMC but didn't change much, now instead of the apple logo I get a circle crossed
My macbook is 1 year and 4monthsSee Gray Screen, try holding the Shift key upon boot
Cheat sheet to help diagnose and fix your Mac
Drive may not boot, but if it's still working then data can be recovered
Data recovery efforts explained
Most commonly used backup methods explained -
I am unable to get past the terms and conditions part of the upgrade. I have hit agree several times. What do I do?
Scroll down to the bottom of the terms and conditions, then the Agree button will light up and you can proceed.
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I bought a film from iTunes but it only downloaded the chapter titles and no film
I downloaded the film Along came a Spider but all I got was the chapter titles and no film. £6.99 was then taken from my account.
How to report an issue with Your iTunes Store purchase
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I can't get past the password input ... jt seems to be stalled. AftervI entered the
assword it just has this coloured circle going around and it won't stop. Help! !What sort of backups of your users files do you have off the machine?
What is your machine and it's operating system version?
How techically skilled are you, how long have you used computers?
Do you think you can install a operating system or create a data recovery drive?
Can you perform the #6 Reset Users Permissions?
..Step by Step to fix your Mac
If you can't do any of these things and don't have a backup of your users data off the machine, then take your machine to a local PC/Mac service and they can assist.
If you find out there is a hardware problem, then take the machine to Apple to fix. -
My ipad will turn on but then turn right back off what does that mean
could you tell the reasone for this why it wont turn on pleas help me i need it to be fixed and it wont turn on compleatly
what if i dont have the origanal charger any more
-
I really need help
Hi logh!
I have an article that should be able to help you get your iPhone up and running again. The article can be located here:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using the Apple Support Communities!
Cheers,
Braden -
My IPAD is not disabled but I have forgotten the passcode to get in. How do I get it?
My IPAD is not disabled but I have forgotten the passcode to get in. How do I get it?
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Ipod will only getto the unhappy pic and then to a battery pic.
My brand new ipod video has recently taken a turn for the worst, when i try to turn it on it only getsto the unhappy logo and then to a battery logo. i've alredy tried to restart, it wont go in to disk mode, and nothing on my comp will recognize it. what should i do, of course instead of throwing it against a wall?
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
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