HT201412 My iphone is locked on Apple logo and at a position in the updating bar underneath about two thirds across. It will not budge from this position.When I link to i tunes it tells me I need to download version10.6.3 but when I try that nothing happe

My i phone 4 is permanently displaying the Apple logo and the update bar is locked at a position two thirds completed. It will not move from there.When I connect to i tunes it tells me I need to download version 10.6.3 but when I attempt this nothing happens! Can anyone help?

njcm wrote:
When I connect to i tunes it tells me I need to download version 10.6.3 but when I attempt this nothing happens! Can anyone help?
10.6.3. of what? What is telling you this?
What preceded this? Were you attempting to update the phone to iOS 6? It can take quite a while.
If the phone is running iOS 6, that requires iTunes 10.7, which requires OS X 10.6.8 on a Mac. Maybe that's what you're seeing...
You really need to give us more information.

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