HT201412 My new iPad mini won't turn on

My new iPad mini won't turn back on, just purchased it yesterday and it was working fine then went to switch it back on and it won't work

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

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Brand new iPad mini won't turn on

I just got a brand new iPad mini not even 24 hours ago. I've taken absolute perfect care of it and its been working fine, but I was just listening to music on it with the charger plugged in, and all of a sudden it just blacks out. I've tried everything including pressing the on/off and home buttons at the same time but nothing works. Please help!!!!!!!!

Try a reset:
Hold the Sleep and Home button down until you see the Apple logo.

HT201412 Brand new ipad mini does not turn on?

ipad mini brand new only used for 1 day does not turn on even though tried DFU mode and still doesnt work. tried to charge it and still doesnt work. I bought it from Dubai and i live in kuwait and we dont have an apple store here in kuwait/?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
FYI
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

My brand new iPad mini won't rotate I have done factory reset still not working. If I lock and unlock on landscape or portrait it remains in that mode. Any ideas pretty sure I've tried everything suggested.

My brand new iPad mini won't rotate done factory reset still not working. If I lock and unlock on landscape or portrait it remains in that mode. Any ideas pretty sure I've tried everything suggested such as off/on, reset, reboot, double checked lock off. It did work and I changed wallpaper and stopped motion, not sure if this related

Reset all settings. Settings>General>Reset>Reset All Settings. Your iPad will reboot on its own. You will have to enter all of the device settings again, but no data will be lost.
I eould not spend a whole lot more time trying to fix this, if the device is really brand new. I would take it back to where you bought it, bring the box, the charger, the cable and your receipt and if they can't get it fixed, return it and get another one.

TS1398 New IPad mini won't connect to wifi but other technical divices can, HELP!!

I just bought a new ipad mini and tried to connect it to BT business hub but I waited more than I need to so I turned it off and restared again and i tried 3 times and tried all the ways to connect to wifi on the internet but it still wouldn't connect I need help T-T

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Brand new iPad mini won't connect to FaceTime

My brand new iPad mini just stays on connecting when I try to call anyone. Any ideas?

http://support.apple.com/kb/TS5419
Read this. As of april 16 any device that uses facetime must be updated to a certain level. So it may be as simple as you or the person you're calling needing to update your device to iOS 7.1.1

My ipad mini won't turn on - what can I do?

Charged my ipad mini overnight and it wont turn on now. What can I do?

Have you tried a soft-reset to see if that gets it to boot up ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

IPad mini won't turn on

I have an iPad mini that was working yesterday, but when I tried to use it this morning, nothing happens. It was plugged in to charge last and this morning, it won't turn on. I tried plugging it in to a power source, a Mac mini, and a Win7 laptop and nothing comes it, it won't mount in iTunes at all. I tried allthe cables with my iPad(4th gen), and the cables work fine. I tried a reset by holding down the home and power buttons for 10 seconds and nothing. I can't tell if the battery is completely dead or maybe the backscreen doesn't work anymore. I don't know what else to try, or else I'll take it to the local authorized apple specialist since its still under warranty.

This in Apple's kb article that describes the steps to take if your iDevice does not respond or will not turn on.
iOS: Not responding or does not turn on - Support - Apple
The very last part of the article will be what applies in your situation - the part that talks about restoring the iOS software. Have a look and then give that a try. If that fails, head off to your Apple Specialist and ask them to take a look.

TS3274 My iPad mini won't turn on please help

Please help

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

New iPad air won't turn and/or charge

Hi all. Have tried charging my new iPad throughout the night and it's still not showing any sign of life. Problem is it was a gift for a family member in Argentina and kind of needing working here as I could really do without having to return the machine in the UK where purchased. Anyone know what can be tried to kick start matters. We have tried rebooting pressing and holding the home and snooze button but nothing. Thanks.

Hi there Podrico,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W.

New iPad mini won't conect to iTunes. Why?

BBrand new iPad won't connect to iTunes or App Store. Have tried rebooting and searching through for anything different fro. Our other devices

Try this first. Go to Settings>iTunes & App Store>Apple ID, tap your ID and sign out. restart your iPad, then go back to the settings and sign in again.
if that didn't work, look here for more help.
Can't connect to the iTunes Store - Apple Support
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

New iPad mini won't send AOL mail

I have not been able to send an aol email from this new iPad since I got it, it just remains in the outbox. I was able to send from my earlier iPad with no problem.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

HT4623 My new iPad mini won't install the update 7.0.6 until it has finished restoring from the iCloud backup. What do I do to make the restoration complete? I have been using the mini for about a month.

I have downloaded iOS 7.0.6 but it will not install until the ipad is finished restoring from the Icloud backup. I've been using the mini for about a month, so why is it not completely restored? How do I make the restore process finish?

When and where was the iPad/charger purchased? It's covered by a 1-year warranty.
The problem may be the USB cable.
 Cheers, Tom

Brand new iPad 2 won't turn on

I literally just bought my iPad 2 about 4 hours ago. It worked at the Apple store, and then when I turned it on at home, it worked for a grand total of 5 minutes before the screen went black. I haven't been able to turn it on since. I've already tried holding the sleep and home buttons for 10 - 15 seconds about 10 separate times and the apple logo never comes up. I've even held both buttons for over 2 minutes and still nothing. I tried this without the charger, then I did try to with the adapter plugged in. It's not even recognizing that it's being charged. That aside, the battery should already BE fully charged because when it was working an hour ago the battery sign said I had 76% left. I'm a little irritated since I just got it, but any suggestions, or did I just get a lemon?

You actually sound as though you're doing everything about right, with the following one suggestion: Plug it in to the Power Adapter and leave it plugged in for a good 20-30 minutes or until you see and hear it come back to life.
The iPad does go dark and silent when the battery goes completely flat and you really should confirm that that's not what's going on, regardless of whether or not you think that should be happening. For example, it's possible that your battery's metering was, is, out of whack.
Anyway, if that doesn't bring it back to life and you can't make it react at all, view it as a lemon and cart it back. It's rare to have that happen, but they are machines, built by men, and ...... you got lucky.

New iPad Air won't turn on

I recently purchased a iPad Air (First Generation 16gb) from Amazon and it will not turn on. I have tried holding the home and sleep/power button at the same time for 10 seconds and on other attempts, more than 10 seconds. It is still not turning on. The screen shows no dead battery sign, it shows nothing at all. I have also tried plugging it into my computer, note that my computer and iTunes are both fully updated. Nothing is showing on my computer either. I have tried different power adapters and charging cables when charging but nothing is working. Although I can send it back for a refund, I thought I would see what other things I could possibly do before. Thanks!

If you connect the device to power for at least 30 minutes and then attempt to reset the device by holding the sleep/wake and home buttons together and it does not respond, I suggest that you return the device for a refund. It may require you holding the buttons for up to 30 seconds, but if that does not work, the device is not worth messing with.

HT201412 My new iPad mini won't turn on

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