HT201412 while using sometimes my iphone 5stops working and shows the apple logo with white background for 5 seconds and in short time it returns to home screen.please solve it
while using sometimes my iphone 5stops working and shows the apple logo with white background for 5 seconds and in short time it returns to home screen.please solve it
Hi there bencong111,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
-Griff W.
Similar Messages
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Stops responding, showing the Apple logo with no progress bar or a stopped progress bar, for over ten minutes
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
-
IPhone 6 is intermittantly showing the apple logo while talking
iPhone 6 is intermittantly showing the apple logo
while talking. Sound cuts out. The call does not drop and it
returns within 5 seconds, but it is very frustrating. Is anyone else
experiencing this issue?
iPhone
6, iOS 8.1Hello timholmesjr,
Thanks for using Apple Support Communities.
As a preliminary troubleshooting step, I'd like you to please restore your iOS device through iTunes, and set it up as a new device.
Use iTunes to restore your iOS device to factory settings
Take care,
Alex H. -
i updated my iphone 4 to ios 6.. when it finished.. my iphone kept blinking just showing the apple logo.. i connected it to my itunes it didnt read.. help!
Follow the instructions here > http://support.apple.com/kb/HT1808
Note: You may need to try it several times to get it to work. -
My iPhone 4S got stuck on the apple logo with the progress bar!
Afternoon. My iPhone 4S got stuck on the apple logo with the progress bar! but every time after I restore the 4S the progress bar starts again and stops at different stages of the loading process! Can anyone help with this please?
All this started happening after I tried to download the lastest update (iOS 7.1). The 4S went and got stuck on the apple logo and progress bar!!Hello kuukua.b,
Thanks for using Apple Support Communities.
Please try to restart and reset your iPhone by following the steps below, and then resume your restore process.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Take care,
Alex H. -
Hi to all,
I hope someone can help me. My phone crashed after updating it to IOS 8.3. I can't use it cause its stucked on the start up menu, the apple logo with black background. Even when I restart my phone, it is still stuck on the start up menu, the black background with apple logo in the middle.Slone,
I finally decided to turn this annoyance into an opportunity. After a lot of experimenting I found that my iPad was just fine under 7.1 if I simply restored it as new. I have a lot of time on my hands and I had 1424 apps on my iPad! This is why every attempt to restore took so long.
I decided to restore as new, spend a day restoring the apps I really used. Doing so gave me a quick iPad with only bout a quarter of the storage used.
Granted it was a pain in the arse, but I wrote it off as in the old days when you had to do this with windows 95 just to keep a stable system.
I DO have some data in a few files of the now unused backup but a quick google search finds a couple Mac programs out there that will allow you go extract audio recordings, app data files etc. from the backup. I'll do that someday if I even miss the files I've probably forgotten that are there.
Anyway, there was nothing wrong with my hardware. I think there were just some troublesome setup items that 7.1 didn't like. Once set up as new, the ipad was fine.
Good luck! -
I am trying to restore my iphone but it has been stuck at the apple logo with the progress bar and it shows no signs of loading at all. What should I do?
Hello kuukua.b,
Thanks for using Apple Support Communities.
Please try to restart and reset your iPhone by following the steps below, and then resume your restore process.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Take care,
Alex H. -
My iphone will not stop showing the apple logo and rebooting
How can i get my iphone 5 to stop rebooting and actually show my screen. All it does is show the apple logo and then its goes away and the screen stays on but shows nothing. I can triple click to invert colors but that only makes the black screen white. My lock button does not work either so i cannot hard reset
It appears you have a hardware failure. Certainly the lock button has failed. Without that button you cannot reset which is the first thing to try in cases like yours. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
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My iphone 4 is stuck showing the apple logo on and off. Is it possible to fix without restoring?
After the ios 7.1 update my iphone 4 will not turn on. its stuck showing the apple logo off and on. Id really like to fix it with out restoring it because i have not backed up my data on my computer. Can anyone give me some ideas on how to fix it with restoring if possible??
Try a reset, hold the sleep/wake and home buttons together until you see the Apple logo. If you cannot get the device to reboot for you to see your content, you will have to try to restore it via iTunes. See this support document for help with that.http://support.apple.com/kb/ht1808
You may not be able to back it up if you cannot get it to stay on. -
ok i have an iphone 4s ios6 on windows7 and every time i try to restore in itunes my iphone gets stuck showing apple logo and loading bar i have had it pluged in for over 3 hours i have tried i recovery ,ireb,tinyumbrella none seem to help ,any ideas if thers a solution for this
i have the same exact problem and im so frustrated. if you find a soulution can you let me know? i've been looking for ages and even tried a different computer
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So, I dropped my iphone into a river and picked it up very quickly, turned it out and put it in rice, after some hours I saw it was on with a blueish screen so I turned it off again and put it back in the rice, then after 6 hours in total from when it fell in the water I charge it and see the start up apple logo but then small text appears in the upper corner and it goes out again, this happened now twice, what is this and what to do?
Try the method of putting it in a bowl of rice. If the issue remains then you would need a replacement.
If you have AppleCare+ then you could get it replaced with one of your 2 incidents.
If you do not have ApplCare+ you would get a replacement as an Out of Warranty Service due to accidental damage. Now based on your country/region you could either get a replacement through postage or at an Apple Retail Store. Follow the link below for a pricing:
http://www.apple.com/support/service/
- select iphone
- select your country
- select warranty and service pricing
Choose the last option and it will give you a price based on your country and iPhone. Remember the cost shown includes a postage fee so look below the prices and how much the postage fee is as this would not be included in the cost if the replacement was done at a store.
Hope this helps -
My iPhone 4 is just showing the apple logo, then it changes to the connect to iTunes symbol, when I connected to the PC and tried to restore and update it shows an error, it seems it cannot recognise the phone, is there anything else I can do to get my phone working again?
Hi serpico656,
When you got the error restoring your iPhone, did it include an error number or description?
For an overview restore troubleshooting article with links to details, see
Resolve iOS update and restore errors in iTunes - Apple Support
If you know the update error number check out,
Resolve iOS update and restore errors - Apple Support
Take care,
Nubz -
On starting up my new iPhone 4s, it freezes on the apple logo. I have tried the reset buttons trick and have tried restoring again too but neither works. Any other ideas? Or is the phone simply corrupt in some way?
Did you try to connect in recovery mode and restore without using the latest backup?
Recovery mode and How to back up your data and set up as a new device
If setting up as new device does not work, you'll have to get it serviced or looked at by visiting an Apple Store.
Did you try to remove the ipsw firmware file and restore, to make iTunes download a new copy from Apple?
Those files are located here:
Rename, move, or delete the iOS software file (.ipsw)
iTunes uses "ipsw" files to restore your iPod or iPhone. If those files are unusable, then try deleting them, renaming them, or moving the file to a different directory. This will cause iTunes to download a new copy of the IPSW. When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Mac OS X
iPhone
~/Library/iTunes/iPhone Software Updates
iPad
~/Library/iTunes/iPad Software Updates
iPod touch
~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.
Windows 7 and Vista
iPhone
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: If you don't see the AppData folder, you may need to show hidden files.
Message was edited by: Ingo2711 -
when i turn on my iphone 5s gold,it keeps on showing the apple logo then turns off. i have put it in recovery mode twice. it will work a week or two then back again. please help! thanks you
hi
... i have a similar problem
but just with the sleep botton.
fist use your adapter with other iphone/itouch ... is posible itś the problem
second .. let your phone charging
...normally if we conect our phone ... after some minuts it's put on.
after 2 hours ... trate to use it ... if after it your phone continue same... could be qaa electrical/physic problem
please if you have a guaranty use it.
im sorry but my english is terrible. -
I restarted my itouch using the home button and top button...it restarted but it only shows the apple logo and that is it. I deleted all files from ifile and then it froze... any ideas of how to make it work again?
Discussions of hacked ipods is not permitted here.
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