HT201413 can not purchase songs even though money in account. account amount is not highlighted

can not purchase songs money is in account, but money is not highlighted can pick songs out and preveiw

I said that rather confusing.
He has a 25 dollar balance in credit due to a gift card we redeemed.
He purchased something in an app he got and it did not seem to deduct it from his
available credits.
basically i want to make sure the credits will be used before my card was ever charged for anything.
does the app store use available credits before resorting to the credit card on file?
thanks

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If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
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HT201413 can not purchase songs even though money in account. account amount is not highlighted

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