HT201413 error 3197 how to fix please help

my ipod touch 4th gen can't be restored because i have error 3197. i checked firewall and host but everything is all right. does this mean i have to reinstall my itunes. please help
thanks

Lets be a little bit more specific
Is this when you open iTunes
Is this when your going on the itunes store
Is this when you are updating the iTunes program itself
Is this when you update your phone????????

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