HT201413 guys, my iphone 4s is not working. i already updated the software, tried to restore but appears an error (1) over and over again. anda also, my serial number shows as n/a. please help.

Guys,
my iphone 4s is not working. I tried to restore it but an error (1) message appears over and over again and No serial number is display, shows as  n/a in itunes.
my serial number is C38HGK63DTD2
please help
Regards
Manuela Costa

Error 1 indicates a serious hardware failure.  Take the device to Apple for evaluation.

Similar Messages

  • My iphone 3gs has stopped working when i updated the software on itunes.

    The screen is blank and wont turn on. i have tried turning it on/off and re connecting it to itunes but nothing is working ?!

    Try a simple re-set. Hold power and home together for 20-30 seconds until you see the Apple logo.

  • GUYS MY iPHONE 4 IS NOT WORKING WITH THE SIM CARD IN ZIMBABWE,HOW DO I UNLOCK IT?

    GUYS MY iPHONE 4 IS NOT WORKING WITH THE SIM CARD IN ZIMBABWE,HOW DO I UNLOCK IT?

    Only the wireless carrier that the iPhone is locked to is capable of unlocking it.  You'll have to ask them if they will unlock it.  Some will, some won't.
    Hope this helps

  • My iPhone 5s sounds stop working.i did not do anything it just stop working when I tried to turn on my music player all the sounds is not working I already check the volume and it is not also muted :( what happened can anyone solve my prob

    Hello everyone my iPhone 5s sounds stop working.i did not do anything it just stop working when I tried to turn on my music player all the sounds is not working I already check the volume and it is not also muted :( what happened can anyone solve my problem please

    Hey Kirby17,
    Thanks for using Apple Support Communities.
    If you are not getting any sound from the speaker, follow this article.
    iPhone: No sound or distorted sound from speaker
    http://support.apple.com/kb/ts5180
    Ensure that there is nothing plugged in to the headset jack or the dock connector.
    If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
    Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
    If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
    If the iPhone is paired with a Bluetooth headset or car kit:
    Try turning off Bluetooth.
    If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
    Restart the iPhone.
    If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
    If the issue is not resolved, please contact Apple Support.
    Have a nice day,
    Mario

  • I have an old iPhone 3Gs with software version 4.3.5,  I am trying to use it again, and it works fine, but I have not been able to update the software.  Every time I try, I get the following message: "there was a problem downloading the software for the i

    I have an old iPhone 3Gs with software version 4.3.5,  I am trying to use it again, and it works fine, but I have not been able to update the software.  Every time I try, I get the following message:
    "there was a problem downloading the software for the iPhone, the network connection could not be established".  This happens even though I have a working internet connection.
    Besides that, all the other functions work properly, even synchronize apps and library.
    Will I be able to update the software?

    look around the forum tons of people repport that they can't update
    makes you suspect that apples update servers can't meet the depand of too many users
    trying to update at once

  • TS2529 My iPhone 4S will not, as of today, update the photo albums I tell it to. It always has before today.

    My iPhone 4S will not, as of today, update the photo albums I tell it to. It did yesterday but will not today. What am I doing wrong? I haven't changed anything in the settings.

    the first one can be resolved by following the steps in article TS3221 which you can search for in the upper-right corner of this page
    the second one is caused by security software on your computer blocking the pc's communication with the apple update server. make sure you turn that stuff off or uninstall it if that doesn't work. also turn off your firewall
    to be honest, i'm pretty sure that all the instances of error 11 i've heard of have been related to jailbreaking software on the computer or the phone
    hope it works out!

  • HT201210 iphone 4 has died. tried a restore but getting an error 21 - help please

    looked at my phone tonight and noticed that it wasn't responding. Thought the battery was flat so put in on the charger. it then gave me a message suggesting that I needed to connect to itune - so i did.
    Tried a 'restore' but got a error 21.
    Phone is currently dead
    Please help - need phone

    iPhone error codes are often not very specific to the cause. But Error 21 can be due to faulty battery in some cases. So battery replacement could help. Here is Apple Guidance: http://support.apple.com/kb/TS3694#error21

  • Hi i have a ipod touch 4 generation 64gb and my camera is blocked and dose not work i cant update the ipod either

    hi i have a ipod touch 4 generation 64gb and my camera is blocked and dose not work i cant update the ipod either

    Try:
    - Reset the iOS device. Nothing will be lost       
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • TS1741 Streaming from my iPad to my tv is not working, it keeps saying the iTunes accounts are different but I've checked it a ton of times and its the same, anyone had the same problem?

    Streaming from my iPad to my tv is not working, it keeps saying the iTunes accounts are different but I've checked it a ton of times and its the same, anyone had the same problem?

    Hi JenJen73,
    If you are having issues with AirPlay streaming from your iPad to your Apple TV, you may want to take a look at the troubleshooting steps in the following article:
    Apple Support: Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/ts4215
    Cheers,
    - Brenden

  • I am trying to open CR2 files from a Cannon EOS 1DX camera in Photoshop CS6 and I have already updated the Camera Raw Plug in but Photoshop is still giving me the cannot open files dialog box? Help?

    I am trying to open CR2 files from a Cannon EOS 1DX camera in Photoshop CS6 and I have already updated the Camera Raw Plug in but Photoshop is still giving me the cannot open files dialog box? Help?

    Canon 1DX support was added to ACR in version 6.7, 7.1.  An updated CS6 should be at level ACR 8.6.  If your ACR is not at level 8.6 try using CS6 menu Help>Updates.  If that does not install ACR 8.6 try downloading the ACR and DNG 8.6 converter and see if ACR 8.6 will install into your CS6.
    Adobe - Adobe Camera Raw and DNG Converter : For Windows
    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh

  • I have bough Indesign for Mac yesterday and I can't find my serial number any where. Who can help ?

    I have bough Indesign for Mac yesterday and I can't find my serial number any where. Who can help ?

    You have purchased CC, the order is still under transaction
    The CC does not needs any serial number, it is based on Adobe ID.
    In case you are being asked for serial number then you can refer to.
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?

    I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?

    Hello Ibonedm,
    Sol 1. Please try sign out from Creative cloud Desktop App and quit it.
    1. Launch Creative Cloud application manager.
    2. Click the gear icon in the upper-right corner and select Preferences.
    3. In the Preferences menu, under General, click the Account tab.
    4. Click Sign Out from Creative Cloud.
    Then re-sign in and launch Photoshop CC 2014 and check.
    Sol 2. Check your Hosts file.
    Windows
    1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    2. Locate Hosts file and move it to Desktop
    3. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
    4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    6. Save and close the file and move it back to Etc folder.
    Mac OS
    1. Log in as an administrator to edit the hosts file in Mac OS.
    2. In a Finder window, choose Go > Go To Folder.
    3. Type /etc.
    4. Select the hosts file and move it on Desktop  open it.
    5. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    6. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    7. Move Hosts file back to etc folder
    8. Save and close the file.
    Then try launching Photoshop CC 2014 or Illustrator CC 2014
    If prompt for License this software, please click on it and sign in with the Adobe ID and Password which you have used to purchase the subscription and check if you can activate and use the products.
    Please respond , if any issue.
    All the best
    Loveneesh.

  • TS3694 Unable to upgrade ipad version 3.2.2;requires iTunes 10.6.3 but this won't download. Tried to restore but get "unknown error occurred (3194)". Please can anyone advise? Thank-you, Rosemary

    Tried to restore but get "unknown error occurred (3194)". Please can anyone advise?
    Thank-you,
    Rosemary

    Have you got the latest version of iTunes on your computer ? There is some troubleshooting for that error code on this page which you could try.

  • Please please help, skype microphone doesnt work since i updated the software to ios 7.0.4

    I use skype everyday to talk to my family, but since I updated the software to ios7.0.4, my microphone doesn't work.
    I even did a full factory restore and still not working. I have searched the web but nothing helps!

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
     Cheers, Tom

  • My home button on my iPod 4th gen stop working. When I push it, it doesn't feel like it moves or clicks and when I push it it doesn't respond at all. Please help.

    The question is on the top links and videos accepted

    Try:
    http://snapguide.com/guides/calibrate-your-home-button/?utm_expid=69945963-15
    fix for Home button
    iPhone Home Button Not Working or Unresponsive? Try This Fix
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    You can do it at an Apple store by making an appointment:
    Apple Retail Store - Genius Bar
    or sent it in to Apple. See:
    Apple - Support - iPod - Service FAQ
    - There are third-party places like the following that will repair the Home button. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Maybe you are looking for