HT201413 hi
after connecting my iphone to my pc itunes it display the message as
this iphone cannot be used because the required software is not installed. run the itunes installer to remove itunes, then install the 64-bit version of itunes.
plz help
It is virtually impossible to offer help when people provide no details of the problem they are having.
We are not mind readers.
Similar Messages
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I am trying to update a 4s. The update did not work for some reason. Now I need to restore the iPhone. When I connect the usb to the computer and phone it says I need to restore. So, I click to restore. It starts extracting the software. But I am continually getting the same error message that it cannot complete for unknown error. I have been working on this for 5 and a half hours. I'm tired, mu husband needs his phone and apple support is a joke and of course I can't find any answers anywhere. Please help!
Hi MB2751,
As an iPhone user myself, I know it must be very much a problem to have the phone out of service because of an error such as you are seeing. Let's see if we can get you back up and running.
I would suggest that you troubleshoot using the steps in this article -
If you can't update or restore your iPhone, iPad, or iPod touch
Thanks for using Apple Support Communities.
Best,
Brett L -
HI, I need help to transfer a vidoe from my laptop Windows XP to iPad3. Installed iTunes. Opened iTunes, Connected PC and iPad. iTunes does not show iPad under a "Devices" category ? Why?? How do I transfer the vidoe. PC does show pictures that are on the iPad when I open the iPad files.
You can only add music to iTunes Match from your iTunes library on your computer, not from your iOS device. If you have music on your iPad that is not on your computer, you'll have to import it to your iTunes library on your computer to add it to iTunes Match.
Music purchased from the iTunes store can be imported directly to your iTunes library by authorizing your computer for the Apple ID(s) used to purchase the music (in Store>Authorize This Computer), then connecting the iPad to your computer, opening iTunes and going to File>Devices>Transfer Purchases. Music from other sources will require using 3rd party software to transfer to your computer, such as Touch Copy. -
I am having a problem updating itunes to the latest version on my windows xp i get the error message 126 and the banner that says this application has failed because MSVCR80.dll was not found. anyone have a fix suggestion? thanks
Click here and follow the instructions.
(98724) -
Device does not work when I connect it to your computer to the iTunes program update requests and then gives me an error No. 21
Device does not work when I connect it to my computer to the iTunes program update requests and then gives me an error No. 21
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itunes will not open and I get a message that the "Data Execution Prevention (DEP)" feature in Windows is preventing it from opening. (this is after I've been using itunes for years???? If I try to manually deselect itunes from the DEP filter, of course I get a message that itunes cannot operate without the DEP active...another Catch 22 from the evil program designers....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
if anyone had this problem could you please help me
Have you checked the Apple support site? If not, take a look at this -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
If you've used some progam with your iPod that wasn't made by Apple, it might have modified the host file. -
Dear Apple Corps;
I have an issue with your software on my PC and iPad, iPod, and shuffle! Everytime I download and update or try to reinstall files after having my computer "scrubbed" they either won't open, can't be found or work poorly. WHY???? I have been through alot of this over the last 3 years, and I am tired of files safely and securely transferred becoming corrupted or unusable or just plain deleted. Please come back with and answer. I also have invested heavy into iTunes files downloaded from the iTunes store, so how can I safely store a remote copy(s), to reload onto my cleaned hard drive or to a new device Apple or PC????????????????????????????????????????????????????????????????????????????? ?????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!
Tired of wasted time manually loading files I should be able to use off a stored copy.
Richard Dreyer
[email protected]"Den B" wrote in message news:9528356a-7e8f-45bf-9eee-30b40b5df4aa...
Some strange glitch has erased every single unlocked & unprotected file on my C: drive. It wasn't a virus because I checked autorun records and running processes using the respective Sysinternals utilities and didn't find anything suspicious.
I restored all data except for some system files and files that had "too long" of a path using shadow copies, which luckily for me were just a few hours old. Then, I decided to reboot into Recovery Environment and run System Restore from there. For even
more strange reason, the available restore points in RE were dated November 2010 (it's May 2012 right now) and the recent save dates are nowhere to be found.
To make matters worse, SFC doesn't work and Safe Mode shows BSOD after loading CLASSPNP.SYS.
Error messages so far:
RE's startup repair tool: System files integrity check and repair error code 0x2
SFC: Windows Resource Protection could not perform the requested operation
BSOD: 0x7B (0xFFFFF880009A9928, 0XFFFFFFFFC0000034, 0x0, 0x0), but the HDD is perfectly fine - it's a dual-boot machine
CBS.log: Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
What I need is a way to perform either an in-place upgrade without booting into Windows, or a way to fix the SXS Component Store, or rebuild the Safe Mode so that I could initiate upgrade install from there. A clean install isn't an option because I don't
have the luxury of time to run through the reboot cycles when re-installing and updating other software (I'm using Windows 8 CP for now as my work tools are mostly in the cloud).
It is not possible to do a repair install of a system unless you can boot to the system.
Have you checked the hard drive for problems? - download the manufacturer's test utility, create the disk, and run the extended checks.
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth -
HT201413 Why can't I get Home Sharing to show up in my Itunes?
I have three computers authorized on my Home Sharing, but when I call up Itunes on any of the computers, Home Sharing computers do not show up. Can someone help me. I just got a new computer and can't seem to get my Itunes library switched over.
Hi gallaleo3!
We have an article here that can definitely help you get your information moved over. That article can be found right here:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
We also have an article that can help you troubleshoot Home Sharing:
Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Why is it my songs or none of my information appearing in my ipod? What can i do? its been a whole 2 days connected to my itunes and it still says waiting for items to copy
my iPad it get stuck on step 8 with a prompt that says "waiting to copy items" it stays on like that for hours
Reset your iPad.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
I recently upgraded to to the iOS 5 on my iMac and iPad
You don't need to manually sync using iOS 5.
Help here > Apple - iCloud - Learn how to set up iCloud on all your devices.
Message was edited by: Carolyn -
i got a problem on my iPod touch 4 and bought it last month. It has an iTunes and usb port in it's screen. Do i need to have the receipt? because I lost it
That screen is asking you to connect the device to iTunes to restore it.
tt2 -
I have a brand new ipod shuffle and my computer and itunes does not "see " it when I plug it in.
I have tried most of the remedies listed but still cannot get it to work - what is wrong?
Please someone help?To all
I have managed to solve the problem with the help of the Apple Support.
I did not have a USB driver installed for the IPod. This is now fixed and is easy to do.
Hope other people can gain knowledge from my learning curve! -
The Iphone "Iphone" could not be restored. This device isn't eligible for the requested build. Then I am given the option to click "More Information", or Ok. I have followed all of the necessary steps, but I haven't had in suecessful trials. Will someone PLEASE help, I am REALLY ready to use my fricken 280 Dollar Iphone! Lol. Thanks.
Bad news: It sounds as if you were sold a jailbroken iPhone.
Good news: File a SNAD with eBay. Make sure all your correspondence has been through eBay Messaging. The fact that the seller has been ignoring you will not sit well with them.
You will get 100% of your money back, including shipping. Paypal will simply seize his funds and return what is yours.
Lesson: Don't buy a used iPhone.
It's much worse for the seller. His PayPal and eBay accounts will be frozen. Until he squares up with both you and eBay, he's out of money and out of business. -
i am using windows xp pro on a laptop and have never had a problem accessing the internet, and still dont.
i purchased an iphone 4 and would like to sink it with my laptop, i installed itune 10.6 and it (itune) will not connest to the internet.
this can not be a hard problem to solve, but i need help
thanksClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I am running Windows 7, ITUNES 10.6.3.25. I am unable to see my Iphone/sync my iphone in Itunes. I have uninstalled all components of Itunes and downloaded the newest version to no avail. Please help.....Thanks
I am attaching the Diagnostics data below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron N7010
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0016AA9C0126E318
Current user is not an administrator.
The current local date and time is 2012-07-05 11:42:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod (5th generation) running firmware version 1.3
Serial Number: 8L643QK9V9R
iPhone 4 (CDMA) running firmware version 5.1.1
Serial Number: C8RG57F0DDP8
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.I did all that HT1925 recommended and it was no help. My computer still won't recognize my iPhone. Often trying to start Apple Mobile Device Service fails with an error message that it starts and then stops immediately.
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Trying to update iPhone 4S from iOS 7 to iOS 8. All PC software up to date, and 2 phones and 1 iPad already updated successfully.
Old software was extracted, but upon completion of updating to iOS 8, error message (6) and "this phone could not be updated"
After several attempts, was offered message to "update" or "restore". Update obviously did not work, so tried restoring.
This also failed. Now the phone is "dead" shows no name on the PC, and bears an iTunes icon with a plug connection icon - suggesting
I should plug it in to a USB port, when it is already plugged in. There is no acknowledgement between the PC and the connected iPhone!Hello 14hockey,
You came from the right article with dealing with the restore error code that you were getting. But now that your iPhone is not showing up, take a look at the article below to walk you through the troubleshooting options to get your iPhone to show up on your computer again.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
http://support.apple.com/en-us/ts1538
Take care,
-Norm G.
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