HT201413 how to fix my ipod .. everytime i restore my ipod it says " The iPOD "iPod" could not be restored. An unknown errored (2003)"

can anyone help me ??

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
http://support.apple.com/kb/TS3694#error28

Similar Messages

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    Just as the title says.Ask me for additional information if needed.Thanks for helping

    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
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    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • HT1933 I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found.  I have used the gift card previously with no issue.  How do I fix

    I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found.  I have used the gift card previously with no issue.  How do I fix it?

    Have you moved or deleted those tracks on your computer (the gift card has got nothing to do with it) ?
    You might be able to re-download them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes (re-downloading isn't possible in all countries) - if those songs appear there then delete the entries from your iTunes library (where you are clicking on them to play them and gettinf the 'original file' error), and they should then get a cloud symbol against them for re-downloading.
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  • When I try to access GameCenter on my Mac it says "The requested operation could not be completed due to an error communicating with the server." How can I fix this?

    When I try to access GameCenter on my Mac it says "The requested operation could not be completed due to an error communicating with the server." How can I fix this?

    This usually caused by a customised hosts file.
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  • Brand New iPod- Brand New Account- Could Not Sign In An Unknown Error Has Occurred

    Just got home with a brand new iPod touch from the Apple Store.  iOs 6.0.1
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    I've just found the fix!!!!!! I downloaded itunes to my home PC and logged in using my newly created account, a message came up saying that i've not used this account yet with itunes and I need to confirm settings. It basically took me through my credit card information and personal details (strangely it wanted my title as a required field, yet on the ipad setup it didn't - maybe check this field is filled out in your account settings). Then it gave me a message saying I was ready to use the account. I logged into my ipad and all was good - literally did it 2 seconds after seeing the message on my PC. I hope this helps you also ;-)

  • I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019).

    I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019). I am trying to put albums on to my ipod by dragging and dropping. I have it set to manually manage music and videos. The albums appear in the music section under Devices, but they don't appear on my actual ipod.
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    I am having the exact same issue as you are with my iPod nano. This started happening the same day after I updated the iPod software, so I wonder if it is a bug within the software that Apple needs to resolve. I dragged 3 playlists of new music from my iTunes over to my iPod and sometime while it was trying to add those songs, the error 13019 popped up. Another note, which may not be related at all, was that iTunes told me at some point during this process (I believe before the error notification, but I'm not sure and that may be helpful to know) that I did not have enough room on the iPod to copy all of the songs, but it would copy as many as it could. What is curious, like in your situation, is now all the songs it supposedly copied appear to be on the iPod under the Device->iPod->Music label in iTunes when it is plugged into my computer, the playlists in question are also showing up there, and it does indeed say my memory is full under the iPod's general tab in iTunes. However, when going through my actual iPod when it is not plugged in, none of those songs or playlists are anywhere to be found.
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  • Getting as message that says"The folder "Desktop" could not be opened because you do not have sufficient access privileges". How can I get into this folder?

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    OPen your Users folder, Highlight the Desktop Folder, do a Get Info or CMD+i on it, see if it's locked or if you have Rights & Privileges at the bottom.

  • Itunes does not open,everytime i try it says "The itunes application could not be opened. The required folder cannot be found" I have tried the shift key option but that does not work. help!!

    I cannot open itunes. Everytime i try it says "The itunes application could not be opened.The folder cannot be found." I have tried the shift key option but this does not work. Please help.!!

    Try the actions here for that driver.
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  • TS1372 I was just about to about to update my iPod nano 7 from 1.0.2 to 1.0.3 . And after the complete download of the software,it says "The firmware file could not be found"   A little help anyone!!!

    I was just about to about to update my iPod nano 7 from 1.0.2 to 1.0.3 . And after the complete download of the software,it says "The firmware file could not be found"   A little help anyone!!!

    Welcome to Apple Discussions!
    Take a look at these two articles. The error messages are not the same, but they may help...
    http://docs.info.apple.com/article.html?artnum=304309
    http://docs.info.apple.com/article.html?artnum=301267
    If not, post back.
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  • I have moved my file from my old computer.  Now that I am trying to play songs and movies iTunes says the original file could not be found.  How do I reverse this problem?

    I have moved my file from my old computer.  Now that I am trying to play songs and movies iTunes says the original file could not be found.  How do I reverse this problem?

    Put the files back where iTunes expects them to be.

  • HT201272 Could not sign in - An unknown error has occurred. On my iPod touch attempting to sign-on to iTunes

    Could not sign in - An unknown error has occurred. On my iPod touch attempting to sign-on to iTunes.
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    Try refreshing the ID by signing out, restart the iPad and then sign in again..
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    Go back to Settings>iTunes & App Store>Sign in and then try to download again.

  • How do I get home share when it says: the selected files could not be copied because the machine is not a member of the home share?

    What do I do when it says the selected files could not be copied becasue the machine is not a member of the home share?

    You dont say how you are connected to PC .
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    Your free space problem if not resolved copy data off memory card to pc then back .
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  • I recently restored my laptop and also iTunes from an external hard drive, but when I play songs, it says the original file could not be found. How do I locate and fix this?

    I recently restored my laptop with Windows 7 and imported my iTunes library from my external hard drive. When I try to play songs, it says it cannot and that the original file could not be located. How do I fix this?

    Put the files back where iTunes expects them to be.

  • How do i resolve my itunes from saying " The itunes application could not be opened. You do not have enough access privileges for this operation."

    Everytime i click to go to my itunes, the message "The Itunes application could not be opened. You do not have enough access privileges for this operation." pops up. I have tried my best to fix it by adding another account to my computer and setting that one as the administator and mine as the regular user. When i did that the itunes worked on both, but when i changed my account back to administator and the other account to the regular user my account didnt work but the other one did. I also tried to uninstall and reinstall itunes. This message popped up when i tried to update the itunes to the newest one. And still it wont go away. Can someone help me please. Thanks!

    Are you logged in with administrative rights? Did you check your security software settings? Troubleshooting security software issues

  • HT3204 new ipod touch. can access iTunes store. cannot create iTunes ID. get error "could not complete iTunes request. unknown error occured (-1202)".Ipod updated to latest issue,firewall exception allowed.SSL 3.0 & TSL 1.0 ok. Running windows Vista. Help

    New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured  (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???

    laneymenion wrote:
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    HTTP Proxy: 192.168.100.15:80
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