HT201413 I work at a school and I have been restoring ipads. This one particular ipad will not "restore" can i override the error code (9)?
I need help restoring an ipad. I have done two others previous to this one however when trying to complete theis one gives me an error message of (9). Any ideas?
Do you have the latest version of iTunes? Did you check for anti-virus software? One of the sections talks about interference from anti-virus software and firewalls. Also, you should not have to make any changes to your Host file unless your computer has been used to jailbreak a phone. I worry because you were using a number of software applications that are designed for jailbreaking devices. Excerpt from this support document. Get help with iOS update and restore errors - Apple Support
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
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"MacKeeper" is a scam with only one useful feature: it deletes itself.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.
If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and emptying—then you'll have to reinstall it and start over.
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Hello, Jdragone.
Thanks for the question. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
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