HT201413 my iphone wont restore and update and comes uo with -1 message

my iphone 4 wont restore or update and comes up with message code -1 any help ?

Perhaps try the Error 1 or -1 advice from the following document:
iTunes: Specific update-and-restore error messages and advanced troubleshooting

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    Troubleshooting a start up script can be difficult. There are some third party programs that also keep logs of start up programs, however for Firefox this may be different.
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    That's too bad.
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    Hello chindeepchow,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694#3000
    Resolve communication issues
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