HT201413 My phone is has the itunes symbol with a plug going into it on the screen, but its frozen
My phone is has the itunes symbol with a plug going into it on the screen. I cannot restore the phone or reset
Sorry but it's in Recovery Mode and needs to be restored using iTunes on a computer. See if you can borrow a computer, or go to some place that has one.
Similar Messages
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I am in the process of updating my IOS and my phone screen is showing a picture of the itunes symbol with a USB cord. I can't get the phone to turn back on. What do I do? Help!!
Your device is in recovery mode. Connect the device to iTunes and the computer and follow the instructions in this support document. http://support.apple.com/kb/HT1808
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My iphone is froze during a reset at the itunes symbol and usb plug
my iphone froze during a reset at the itunes symbol and usb plug with the arrow pointing at symbol. how do i get past this point as my itunes account is not even recognizing my phone now?
Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
Now, with your phone powered off, enter DFU mode:
Method 1)
Attach the phone to the pc
Turn the phone off
Hold power and home together for *exactly* 10 seconds
Release power but keep holding home until the pc beeps as a USB device is recognized.
Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
This will hopefully fix your iphone.
Cheers -
I thought I was updating my IPad, i selected update and came back home to the screen frozen with the Itunes symbol and a plug in cord displayed. I can not get it to do anything. Any suggestions?
Your iPad has gone into recovery mode and it needs to be restored now. The instructions are in this kb article.
If you can't update or restore your iOS device - Support - Apple -
I have updated my apple tv 2nd generation to the latest software but it shows the itunes symbol with the usb. Anyone know why this might be? Thanks
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore. -
I was updating my iPad air and in the middle of update it suddently cannot reconnect to my computer and it has the iTunes logo with a plug picture on a black screen, PLEASE HELP!!!! I did try steps from http://support.apple.com/kb/HT1808?viewlocale=en_US - IT DOES'N WORK!
Yes, that is your only option.Yes. You have to restore.
Try the following if you have difficulty restoring.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HT1349 my ipod touch is frozen on the itunes symbol with the usb arrow pointing to it how do i fix?
MY ipod is frozen on the itunes symbol with the usb arrow pointing to it, how do i fix?
You do what the screen is telling you. Connect the iPod to your computer and restore the iPod via iTunes.
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i downloaded apps from the itunes store and tried to sync them to my ipod touch but its not syncing.i even restarted my ipod several times but it doesnt seem to work....i tried to delete and re-install the apps but that too doesnt seem to work... and while syncing,the apps are shown in my ipod and after the ipod is synced the apps disappear... dunno wat to do .................please help........
Do you have Restrictions set that prevent adding the apps? (Settings>General>Restrictions).
What happens whenyou tru to download the apps directly to the iPod.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store
See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
My granddaughter's iPad has on the screen a picture of the cord for charging with the iTunes circle. It is charged, and will do nothing!
YOUR IPAD IS IN RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again. -
Just purchased an Iphone3 from a friend, went to walmart and purchased a sim card through AT&T for the phone that where the old service was with,
after that went into phone setting and did a reset on the phone, now on the main screen it show a cord with usb and a circle with itunes. what im i suppose to do now phone will not do anythingRestore the iphone from itunes on your computer
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I have just tried updating my ipad air and it locked up on me showing an icon of itunes and a picture of a cord on the screen.
Something went wrong and you have to restore the software now. Connect your iPad to your computer and launch iTunes and try restoring it by selecting the iPad in the devices tab at the top in the upper right corner of the iTunes window or in the left sidebar and then click on Restore in the Summary window on the right.
If you can't restore that way, then you will have to use recovery mode.
iTunes: Restoring iOS software - Support - Apple
The last part of the support article will take you to a link that describes how to put your iPad into recovery mode, if you need it. -
does anyone know why my phone froze while being hooked to my computer to sync. has itunes on my screen connect usb cable sign but my phone is frozen wont do anything
Read
http://support.apple.com/kb/ht1808 -
I forgot my passcode and I followed steps 1-4 but no message appears, Help please!
http://support.apple.com/kb/TS1538
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my iphone 4 is not responding the screen is just showing a usb lead and the itunes symbol. when i plug it into my desktop mac and try to sync it to itunes ,itunes is telling me the phone is in a restore mode. How do i get it to respond without restoring the phone to new ? there is no option to restore with backup as i have not backed up any of the data on the phone any help would be greatly appreciated thanks
http://support.apple.com/kb/HT1808
You can't not restore if you have reached this point
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