HT201413 receiving msg: An unknown error occurred (3014). while updating to 6.01 on iPhone 4
Receiving this msg when attempting to update iPhone 4 to IOS 6.01 via iTunes:
What is error (3014)?
i have an exact same problem. very frustrated. i tried on four different pcs. nothing works.
Similar Messages
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When tried to upgrade iphone 4S from 8.1.2 to 8.1.3 it crushed at the middle.
After it it not let it tern on and cannot make recovery and crush in the middle of the process with "could not be restored. An unknown error occurred (3014)"Hi bahaluly,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are not able to update the iPhone. I would recommend that you read this article, it may be able to help the issue.
Get help with iOS update and restore errors - Apple Support
Solve network errors
Related errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or "The device isn't eligible for the requested build." These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
Cheers,
Mario -
how to fix this: The iphone "iPhone" could not be restored. An unknown error occurred (3014). Please help me
Read here:
http://support.apple.com/kb/ts3694#3014 -
TS3694 The Ipad "Ipad" could not be restored. An unknown error occured (3014) how to fix
I tried updating my Ipad to ios 6 and got a error while during the process and now it says I have a Ipad that needs to be restored if I click restore I get The Ipad "Ipad" could not be restored. An unknown error occured (3014) how can I fix this issue I updated Itunes to newest version and tried to hold down sleep/awake and Home button to reset Ipad and tried redownloading software onto another user itunes same thing please help thanks.
Place the iPod in recovery mode and then try to restore:
http://support.apple.com/kb/HT1808
Also see here:
http://support.apple.com/kb/TS3694 -
I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!
same here no solutions
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During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004 again. Latest iTunes and OS updates. I cant use the phone now. I did restart the destop,unplug the usb,...etc. Same iTune logo ,arrow and USB on the screen.THANK YOU SO MUCH,...!
Perhaps the information in this Apple support article will help:
http://support.apple.com/kb/TS3694#error3004
Regards. -
I am getting the error "ipad could not be restored. an unknown error occurred (3194)" while trying to restore. tried steps 2 n 3 but stil error persists!
When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
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was trying to put music on my neices ipod touch and decided to update it first and it didnt because i accidently shut down itunes and so i tried it again and after i thought it had finished i put mine in first for music then put hers in and when i did it said i needed to restore it for a reason i cant remember and when i hit restore it says "The Ipod "Ipod" could not be restored. An unkown error occured (3014) and ive tried restarted the ipod by holding the 2 buttons down and the only screen i can get is a black one that says itunes and shows a usb. hers is a newer version of ipod touch and im using my old usb for mine thought maybe that could be it but kind of doubt it personally just not sure what else to do. any help will be greatly apprciated ^_^
and also i had just put music onto my ipod with out problems. even tho i couldnt update it since its an older model and cant get the newer updates for it. if that helps any.
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While trying to burn a cd in itunes, I receive the message "unknown error occurred" (-3)
I had no trouble burning with Itunes until two days ago. When I tried to burn, the disc was prepared, then the burn was cancelled with the message "unknown error occurred" (-3)
I use a speed of 2x to burn discs.Hey there gmell22,
It sounds like you are unable to burn an audio CD in Windows and are getting this error code number 3. I can see how that would definately be frustrating. I have two articles for you to help resolve the issue. First:
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/ts1436
Then:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/ts1374
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??
Hello mercdw,
Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Allen -
New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???
laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall? -
Entered wrong password to many times, When i started tonight and after i charged my I Pod, It said "Device Disabled" for 6,688,000 mins. in instructions for Recovery. After Updating Windows & iTunes every time i try to Restore i Pod I get "iPod could not be restored. An unknown error occurred(1)." Tried everything it suggests when I click on "More Information" don't know what else to do...PLEASE SOMEONE HELP THE NOOB
ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
An unknown error occurred (-1) while trying to restore Ipad 3 new
Happy iPad users, I may need some help from you please.
I’ve got a problem with my iPad new 32 GB WiFi + 4G LTE.
I bought it just recently in China and was using it for nearly one month without any issues.
Then at some point i started getting synchronization problems with iTunes and applications that I have downloaded did not run properly or simply won’t start on my iPad. Then I’ve lost cellular signal.
Trying to resolve the issues I had to reset iPad to factory settings and after that I could not register it with apple. I tried many times with no success.
Then I went through some internet articles and decided to restore my iPad and finally I’ve got my almost new iPad stuck is restore mode!!!
I cannot get it out of restore mode and I cannot get it restored.
When I try to restore it I get the following message:the ipad "ipad" cannot be restored. An unknown error occurred (-1)the ipad "ipad" cannot be restored. An unknown error occurred (-1)
The ipad "ipad" cannot be restored. An unknown error occurred (-1)
Here are the things I’ve done so far trying to restore it
Tried to restore in on Windows XP – no luck, same message
Tried to restore it on Windows 7 – no luck, same message
Tried to restore it on MacBook – NO LUCK, SAME MESSAGE
Tried to use recovery fix option on redsn0w. Did not help. I tried different versions of this program with no success. Maximum what I had is my iPad was entering “white apple mode” after clicking fix restore button.
Tried to restore iPad from DFU mode both on Windows XP and Windows 7, no luck, same message (error -1)
I suspect that my iPad may have a hardware issue however I still hope it can be fixed with your help.
We don’t have an official apple support centers where I leave and I would like to try all the options before I send it to abroad apple support center or to a shop where I bought it.
Please can anybody help me with advice on how to fix my iPad?
Thank you all in advance.I am facing the same issue, have you had luck getting it solved?
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An unknown error occurred (-50) while uploading my library from a disc.
I seriously need some help here. I recently wiped my computer and reinstalled everything. I have a PC with Windows XP Pro. I made sure that I backed up my entire iTunes library on DVD-RW's. My entire Libray is on five of these. Disc one and two works fine. When I get disc three and the uploading process begin it says "*The disc cannot be read. An unknown error occurred (-50)"*. However, when I open up the disc all the files are there. Can anyone help me to get around this obsticacle. Discs 4 and 5 work fine. If there is not a fix then how can I tell my Library on my ipod classic to transfer to the itunes library on my computer? Any help would be appreciated.
Bummer. Sounds like you had a great backup plan, but never tested your restore plan.
I gave up on itunes backups to disc a few years ago, because it did the same thing to me....failed at a disc in the middle of the restore.
I think you have lost the content that was on disc 3.Perhaps not, though. Can you drag the files off the disc into the itunes library? From a Win Explorer screen, not using the itunes restore.
Message was edited by: Katrina S. -
Getting "An unknown error occurred (502)" while trying to download a TV episode under a season pass
Any ideas on how to resolve the following error:
There was a problem downloading “The Bear and the Maiden Fair / Game of Thrones / Game of Thrones”. An unknown error occurred (502).
Please check that the connection to the network is active and try again.
This happens on both iMac and PC, but I can still download other purchases at the same time.
I have been able to download some of the episodes, but seem to get the problem with the new one every week.
iTunes support have fobbed me off, so any suggestions are welcome ...Fingers crossed. But if you still run into trouble, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting
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