HT201413 trying to download rental film which was interrupted. tried different wifi networks. keep getting message that cannot download because network connection lost.any suggestions please
I have recently rented a film from itunes for the first time and stopped the download. Every time I now "search for available downloads" - using different wifi networks - I get a message from itunes to say that the network connection was lost. I have tried from home and work and am at a loss as to what to do. Any suggestions please?
Hi Moira Bain,
If you are still having issues downloading your iTunes Store rental with an error message about a lost network connection, you may find the troubleshooting steps in the following article helpful:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Regards,
- Brenden
Similar Messages
-
I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?
If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
Last time I opened ITunes, was told I did not have latest version and proceeded to download new version. As it was loaded, keep getting message that Apple Mobile Devices failed to start, verify that I have sufficient privileges to start system services. I am the only user on the computer and in household. I have tried installing several timees and keep getting same message.
What should I do?Hey CarleneS,
First, I would try the steps in here:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
If you end up having to remove and reinstall iTunes, make sure you follow all of the steps in this link:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
This section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Regards,
Delgadoh -
Trying to activate a new iPad mini. Keep getting message that activation server can't be reached and to try through iTunes. I can't go back beyond the language choice screen to select iTunes. Two days of trying to activate. Help?
Apple's download AND activation servers are being stressed today with all the downloads/activations. It might be best to wait and try later.
-
Why do I keep getting message that not connected to Internet when trying to access amazon yet am very obviously am still connected as can access the apple site or banking sites. Have tried resetting.
I have tried everything I could to fix this, but some things require actually being on Firefox, and since I cannot get on, I cannot click on the tabs to do it. I have even totally uninstalled firefox, and that has not fixed this. I still get the same message that firefox is running and I need to close it or restart (which I have also tried dozens of times). I have removed things like Java, and that has not helped either. If I cannot even get on line in firefox, how can I fix this. I am not crazy about using internet explorer, but right now, it is my only option. I even tried to start in safe mode, and the same message box pops up!
-
Purchased Beck's new album Morning Phase.
Track 10 'Phase' wont download. Ive tried restarting, left it over night then tried again, etc. Say's the file is corrupted.
Keep getting message "Check available downloads" but when I click on that it doesnt do anything? All other tracks are fine.
Any ideas?
Thanks
LeeHello, lee19760_0.
Thank you for visiting Apple Support Communities.
I would delete the media that is giving you an issue and download it again by accessing your previous purchase. The articles below will walk you through that process.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/ht2519
Cheers,
Jason H. -
Trying to update idad software. Keep getting message that network connection timed out. Don't have a network.
guyfromplantation wrote:Don't have a network.
That would be problem number 1. The device MUST be connected to the Internet to download software updates.
I am guessing you are trying to download an iOS update, common causes for the error you mentions are Anti-Virus or Firewall software on the computer preventing files from downloading.
If this doesn't address your issue, try rewording your issue so that we can better understand the problem you are having. -
My iPad will not back up to cloud inspite of trying everything mentioned. I have more than enough space on device. It was last backed-up on 12-12-12. Have never had this problem before. Keep getting messages that it needs backing up. Have tried multiple manual back-ups for at least 24 hrs or more, but back-up will not complete. Help!
If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test: Go to...
Settings>iCloud>Storage & Backup>manage Storage, tap your device name in the Backups section, then look under Backup options. Turn off all apps from backup and then do a manual backup. If that doesn't work, then this post will not help. If the backup works, then go back to the app list and turn some on and try another backup. If successful, keep repeating these steps. If it fails at some point, then try to zero in on the one app that seems to make the backup fail. (I had this problem and found one app failing, probably due to a corrupt data file.)
This process will take time, but if a backup works with no app data being used but clearly fails with the original settings, then somewhere in the mix of apps is a "bad" one. -
Trying to update ipad2 software. Keep getting message that network connection timed out. Don't know how to cancel the firewall
Im getting the same thing...
-
What's up with the iPhone update server. I have repeatedly tried in recent days to update the IOS software on my wife's 3GS iPhone but keep getting message that the iPhone update server cannot be contacted. The phone syncs normally and I am sure I am connected to the internet properly. Also I have successfully updated ITunes software during this same time frame. What gives??
Try this support document http://support.apple.com/kb/TS3694 and look at this section.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
When I go into itunes to sync my computer with my iphone I keep getting message that I must download itunes 10.5, so how come I keep downloading it, but it keeps giving me this message and I can't sync?
What version of iTunes are you currently running? To check, in iTunes go "Help > About iTunes" and wait for the version number to scroll up from the bottom of the screen. For example, I see:
iTunes: 10.5.2.11 -
Hi, I have a new iPhone 4 and i am having difficulty joining my wifi at home, at work it connects straight away but at home it won't recognise the airport connection and states could not access cellular data network. I have tried all the usual resetting network connections etc, any suggestions please?
Cheers GregAlso when I try to connect to my Wi-Fi itsays it can't find the network, but my mac air & my wifes ipad are connected! Cheers Greg
-
Trying to send "Message" on iPad 2 and keep getting message that "x" is "not registered with iMessage." Never happened on previous iPad. What does it mean and how do I solve?
Trying to send "Message" on iPad 2 and keep getting message that "x" is "not registered with iMessage." Never happened on previous iPad. What does it mean and how do I solve?
-
hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5
Talk to your IT department...
Or if you're at University, talk to the computer team.
Most Uni's are using outlook.com as the server connection not mail.youruniversity.edu -
I am trying to do an iCloud backup from my computer. I have been unable to do a backup from a wifi as I keep getting message that it cannot be completed. What is the secret to doing this from my computer, with my iphone plugged into same?
How are you trying to do it from your computer? Try plugging it into your charger while connected to wifi, then either lock the screen and wait (it should backup up ever 24 hours) or go to Settings>iCloud>Storage & Backup and tap Back Up Now.
Maybe you are looking for
-
The disk cannot be partitioned because some files could not be moved
Hi guys, I removed my bootcamp partition to clear up some temp space and expanded the Mac OS partition up to the fullest size again using Boot Camp Assistant. The first thing I noticed was that when I restart to computer gets stuck on an ugly BIOS lo
-
HT4356 I'm having trouble just printing black & white from my Iphone
I set up my printer to only print in black but for some reason when I print anything from my IPhone 4S it still tries to print in color...even though I don't want it to. Any suggestions???
-
CS6- FW- When saving file, I get "Could not complete your request"
In great anticipation, I downloaded the trial version of Fireworks (CS6). I loaded all my custom Styles; Swatches; Symbols; Keyboard Shortcuts... Spent a few minutes in my document. When I tried to save my document, I got the same/dreaded dialog (see
-
Screen garbled after update to 10.8.3
A few days ago I updated from 10.6 to 10.8.3 and now after I come back to my computer in the mornings, the screen is corrupted, or garbled. There are random boxes all over, but everything still functions if you can guess where you are pointing. Today
-
When i change the hard drive does the admin user and pass change ?????
when i change the hard drive does the adminstrator user and password change ?????