HT201413 Unable to activate, backup, update or restore iOS device or iPods using iTunes
unable to activat, backup, update o restoe iOS or ipods using iTunes..
http://support.apple.com/kb/TS3694#error40
Most likely it would be a hardware problem.
Is iTunes currently up to date on the computer? Try switching USB ports on the Mac if you still have more available.
Similar Messages
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HT201210 Unable to activate, backup, update or restore iOS device or iPods using iTunes
Help! I just got an Ipod Touch Generation 3 and am unable to activate, backup, update or restore iOS device or iPods using iTunes.
Read this.
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Unable to activate after updating to iOS 6
The iphone 3GS is unable to activate after updating to iOS 6 i'm connecting it to iTunes but it says there is no SIM card which there is plz help
connect phone to iTunes, click OK on any of the error boxes that come up. Then with your iphone still connected to iTunes, hold down the home button and press the lock button and count to ten, then let your finger off the lock button whilst keeping your other finger on the home button for a further 10 seconds. Your phone will then go into restore mode, a message should then pop up on iTunes asking if you want to restore and update - click yes. I followed the procedures and my phone is now running perfect with ios 6.0.
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The iphone 3GS is unable to activate after updating to iOS 6 i'm connecting it to iTunes but it says there is no SIM card which there is plz help
iPhone 3GS, iOS 6Your iPhone was "unofficially" unlocked by some means to work with a different carrier. Now that you have updated it has relocked to the original carrier. If you do not know who the original carrier was you will need to call AppleCare and give them the model and serial number of your iPhone. Then you will need to contact that carrier to see if they have a process to unlock the phone and if you qualify.
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I restored my I phone 4 using Itunes, after that I can't access the icon any more I only got a message that says " ( Sim not Valid.) Only compatible SIM cards from supported carrier may be used to activate iphone. I need some proffesional help. Thanks
"We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care, Sim not vaild?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked. -
am update my iphone 3gs ios4.1 to ios 6.0.1 using itunes when update comleted itunes show a message Were sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care! pls help me pls
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>
About=>Carrier? -
What To Do When You Restore Your 1st Gen. iPod And iTunes Says It Can Not Be Done Due Too An Unknown Error (1)
ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have not been able to update my iphone 4s to ios 8.0.2 using Itunes
I have updated my Itunes on windows to latest version
The download of 8.0.2 fails after 20 minutes due to unknown reasons.Hi, nasser_1342
Thank you for visiting Apple Support Communities.
I would need a little more information regarding the exact errors you are receiving to better assist you. However, here are the best troubleshooting resources to start with when not being able to update or restore your iOS device.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Jason H. -
I'm trying to update my iOS to 6.0, using iTunes (with my 4s connected via USB and WiFi is on also). I get a message that 'there are purchased items on my iPhone that have not been transferred to my iTunes library. Yet, I can't find those items! Help! There is not error message number just the text message. I've searched for an answer but have found nothing on "transfering items purchased to your iTunes library".
Right click on your device icon on the left pane of iTunes and click on transfer pur....
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Im trying to restore my iphone 3G, i used itunes to restore it so it downloaded the iOS, after that it gives me the error 1015, when i read about the error then it tells me that i was downgrading, but how come since i used itunes to restore? why didnt it automatically provide me with the latest software made perfectly for the iPhone?
Your phone was jailbroken. You can't get help here.
In VERY RARE circumstances, this may indicate a hardware failure. -
When i try to update my ipod using iTunes, it say it can't be done b/c it cant contact my ipod software server!!!
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
my ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
TS3694 Troubles updating and restoring iOS
Is missing to me file 1015 and its making an error and i can't restore the iOS to my iphone
Howdy mehde,
There is an article that explains what to do in this situation that I found while researching the issue. It is called iOS: Unable to update or restore found here: http://support.apple.com/kb/HT1808.
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen.
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
Cheers,
Sterling -
Battery backup is lower in iOS 5.1 than using iOS 5.0.1 . i have recently updated 5.1 from 5.0.1...
Dear Sir,
I have recently updated iOS 5.1 from older iOS 5.0.1. but battery backup is lower in iOS 5.1 than older version iOS 5.0.1 ...Have you tried adjusting the following?
1. Lower brightness
2. Turn off WiFi when not using
3. Turn off 3G when not using
4. Turn off Bluetooth when not using
5. Minimize use of Location Service
6. Turn off push notification
7. Fetch new data less frequently
8. Turn off push mail
9. Auto-check fewer mail account -
My iPad won't restore - says device not found on iTunes
After letting the battery run down, the ipad 2 says I have to restore. I've fully recharged the battery, hooked the iPad up to the computer it says it is restoring but after the download, it says iTunes does not recognize the device. We really need some help here...... Anyone have any ideas?
See Here...
If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
From Here
Unresponsive iPad
http://support.apple.com/kb/TS3281
There is also this...
iPad Unable to Update or Restore
http://support.apple.com/kb/ht4097
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