HT201413 why do i get a time out message every time i try to purchase a song
why do i get a time out message every time i try purchase a song
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iOS: Recommended settings for Wi-Fi routers and access points
More things to try:
Wi-Fi network issues
Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.
copied from iOS: Troubleshooting FaceTime
Similar Messages
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"Your session has timed out, try again." is the message I get every time I try to purchase a song. My last purchase was june of this year, and nothing has changed since then.
I had this problem, but it was because I was clicking on an external link. Try instead going straight into iTunes, then going to the Podcast section. At the bottom of the "Podcast Quick Links" section, there's a text, "Submit a Podcast." Click on this instead. Once I did, I got to the same page as before, but it did process the feed.
Good luck! -
The iTunes Store app crashes every time I try to purchase a song on my 2nd generation iPod touch
Every time I try to purchase a song and hit buy, the app closes. I've tried restarting my iPod several times but it didn't help. Any ideas?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Store and sign out and sign back in
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
I have an ipod touch 4. Every time I try to purchase a song in itunes it kicks me out
I have an ipod touch 4th generation running on ios 6.1.6. Everytime I try to purchase a song from itunes, it kicks me out and right back to my home screen. What can I do to fix this?? Does anyone know what the problem might be?? Any help would be greatly appreciated!!
It sounds like the App is crashing. Since it's a built in app and you can't delete and re-download it, try these troubleshooting steps.
1) Restart your iPod.
2) Backup your iPod.
3) Reset All Settings. Go to Settings > General > Reset > Reset All Settings on the iPod.
4) Restore the iOS via iTunes.
5) Restore your backup that you created from Step 2. -
i tunes repeatedly asks for my password when i attempt to purchase a song/movie etc. anyone else have this issue?? the password works fine for everything except buying something....
Same issue. I complete one purchase and on the next one I get stuck in an endless loop of it asking for my password over and over. I have to close iTunes, reopen and it's fine, but that is ridiculous to do for every purchase.
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I have money in my accout but everytime I try to purchase a song it says Insufficient remainiing store credit. What does this mean?
You may not have enough Money for the Purchase.
rey7 wrote:
I have money in my accout but everytime I try to purchase a song it says Insufficient remainiing store credit. What does this mean?
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have 15.00 in my account but everytime I try to purchase a song it wants my credit card information
You may not have enough Money for the Purchase.
rey7 wrote:
I have money in my accout but everytime I try to purchase a song it says Insufficient remainiing store credit. What does this mean?
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Every time I try to purchase a song it says verification required - before you make purchases, you must tap continue to sign in, then verify your payment info - does anyone know how I do this?
For assistance with a disabled account, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
Why do I get 5 times the same update of Pro Video-Formate 2.0.1..0 ?
I already suspected a virus on my macbook air.
Is this a bug in the app-store??I'm having the same problems.
Here's what stopped the App Store Reload:
Delete all content (except "Core Audio" folder) in the "Library/Quicktime/" folder (copied to a temp folder elsewhere.)
Restart
Install Pro Video Formats 2.0.1 from direct download: "ProVideoFormats.dmg"
Restart
App Store shows everything for updates OK. Pro Video Formats cleared.
Next to determine from the QuickTime Library folder what formats can be reinserted.
MacPro Early 2008
2 x 3.2 GHz Quad-Core Intel Xeon
14 GB 800 MHz DDR2 FB-DIMM
NVIDIA GeForce 8800 GT 512 MB -
When I open the browser I get a timed out message and it doesn't finish loading.
When I click to open the browser It takes a long time then I get a timed out message. I was using 12 then down loaded Aurora and the problem is still there. It started out getting slower a couple weeks ago and then just quit working and now it won't work at all.
Perform the suggestions mentioned in the following articles:
* [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear Cookies & Cache]
* Make sure that you are using the '''"Remember History"''' setting as described in this article -> [[Options window - Privacy panel]]
* [[Server not found]]
Check and tell if its working. -
Every time I try to purchase extra lives or boosters on a game, I am told to go to itune support. What do I do to get this resolved so I can purchase services?
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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TS1717 Every time I try to purchase I get contact I tunes support stores
Every time I try to purchase I get a message contact I tunes support store?
What can I do why does this happen I have purchased beforeHave you considered contacting itunes support?
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Why do I get the "iwork discontinued" message when I click on the share feature in pages?
Why do I get the "iwork discontinued" message when I click on the share feature in pages?
If you are using an older version of iWorks, the sharing was, I understand discontinued in July 2012.
New versions of the iWorks suite, Pages etc now have the sharing option, introduced earlier this year. -
How do I install the lastest Ver? Why do I get a Windows error message?
I have Acrobat Pro 1.1.8. The Help menu command Check for Updates says NO UPDATES AVAILABLE.
A tray message in Windows 7 (32 bit) says to SOLVE A PROBLEM WITH ADOBE ACROBAT... and it takes me to my download page at Adobe where Acrobat Pro versions 11.0.01 through 11.0.05 are listed.
When I try to install any of the newer versions I get an error msg saying "...upgrade patch may update a different version of the program..."
What is the latest Acrobat Pro Version? How do I install it? Why do I get the Window error message?Please try to install the Acrobat update manually from the following page:
Acrobat X: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5641 (Acrobat X Pro 10.1.8)
Acrobat XI : http://www.adobe.com/support/downloads/detail.jsp?ftpID=5643 (Acrobat XI Pro 11.0.0.4) and then
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5673 (Acrobat XI Pro 11.0.0.5)
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