HT201413 Why is it my songs or none of my information appearing in my ipod? What can i do? its been a whole 2 days connected to my itunes and it still says waiting for items to copy
Why is it my songs or none of my information appearing in my ipod? What can i do? its been a whole 2 days connected to my itunes and it still says waiting for items to copy
my iPad it get stuck on step 8 with a prompt that says "waiting to copy items" it stays on like that for hours
Reset your iPad.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
I recently upgraded to to the iOS 5 on my iMac and iPad
You don't need to manually sync using iOS 5.
Help here > Apple - iCloud - Learn how to set up iCloud on all your devices.
Message was edited by: Carolyn
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I've seen this same problem in other posts, but the solutions seems suspect to me. People are seeing this on both Mac and Windows syncs. The "data" that is being sync'd seems to change for each person, and in fact is different each time I try. Sometimes it is "data" that is being sync'd, sometimes it is "Genius Data", sometimes something else. The common problem across platforms is that somewhere in the iPad sync process it gets "stuck" with the message "Waiting for items to copy". In my case, I ran this overnight -- for over 12 hours -- and the problem did not resolve.
Here is my situation: iPad1, just upgraded to iOS5. MacBook Pro just upgraded to 10.7.2. itunes 10.5. When I connect the iPad, iTunes does a synchronization automatically and seems to succeed up to the last step, in my case 8 of 8. Then, it "hangs" during synchronization. Sometimes it says it is Syncing Genius Data, sometimes it says something different. But, it always says "Waiting for items to copy" and then sits forever.
To terminate this I just eject the iPad and things seem to be working okay, but it is troublesome that the sync does not complete normally.Hi TD,
You solved my problem awhile ago and I didn't post a thank here. So thank you! I was having a problem with a PDF that kept rechecking itself. It was not the User guide. Anyway, I posted your solution on another discussion board and it has solved the issue for several people. Here's the link. My post is on the last page. https://discussions.apple.com/thread/3391000 -
I have an IPad 2, fully updated to OS 6.1.3. I cannot sync from my computer it keeps saying waiting for items to copy. What do I need to do?
How long has it been like this? Depending on how much new content you downloaded from the last time that you synced, it can take a while - but a while would be like 10 minutes or so - unless it has been weeks since you last synced.
This same thing has happened to me on a few ocassions and I just cancel the sync, quit iTunes, restart my MacBook Pro and try again. I cancel the sync using the button at the top of the progress bar in the iTunes window. -
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Yea.. 2hrs with Apple and no help whatso ever. Mines been like that since the day of release of iOS 6, serveral days have past and its getting very irritating with no answers.
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Did all updates to macbook, iphone and ipad. ipad syncs fine with computer and itunes, iphone goes thru all steps and is at Step 8 of 8, Syncing genius data with "iphone", Waiting for items to copy.
However, nothing happens at this point. let this step run for 4 hours and nothing further. Have to manually cancel sync. Is anyone else having this issue and know of a way to fix?
ThanksWell at least I am glad I am not the only person with this issue. I do hope that the Apple tech people read the discussion boards. Just to be clear that my iPhone does synch using iTunes but I get the error on step 7 with: "synching Genius Data to iPhone and waiting for items to copy". If I manually end the synching I get an error message that my phone is still synching do I still want to eject. When I do eject the phone however, the phone and iTunes are indeed synched. It is a bit annoying but I can at least I am able to synch my phone.
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IPod 4 wont sync, gets stuck on step 6 of 6 waiting for items to copy
I have iPod touch 64gb with 8.0.2 and iTunes is up to date but since installing 8.0.2 my iPod can't get past "step 6 of 6 waiting for items to copy".
What do I need to do to fix this?Maybe:
https://discussions.apple.com/thread/5369137
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I give up! - waiting for items to copy
I know a lot has been said on the subject and I've said a few things myself. However, I've about reached my breaking point and would love it if someone could point me the way to someone at Apple to talk to.
I'm referring to syncing and the dreaded message generally at the end of the sync, "waiting for items to copy." Sometimes the message will end after a long time (an hour) and all will seemingly be ok, and sometimes it will continue indefinitely. I've tried virtually every suggestion here and from apple senior support. I have had the same problem for well over a year with 2 iPads and 2 iPhones. I've had syncing problems seemingly forever, back to 3 years ago when I had a MacBook Pro and after with my present computer, an iMac. However, the problem was not the same previously, i.e., waiting for items to sync., in the past year or so. It seems to be happening with more regularity now, like almost every time I want to completely change songs on my devices.
If I interrupt the "waiting for items to copy," I often get a huge amount of "other" indicated in the bar graph in iTunes showing the amount of audio, apps, etc.
I have a large library, almost 2TB and 80k songs. I don't know if that's the problem. I also have a 124gb iPad and 2 64gb iPhones. I rotate the songs every few weeks... I have about 15 playlists set up randomly so I can just switch playlists. As a result, I can rule out that corrupt songs are causing the problem unless there are a lot of corrupt songs.
Without exaggeration, I must have talked to 10 senior apple technicians. I'm covered by Apple Care on all but one of my 3 devices. It's always a very lengthy conversation and doing mostly the same things over and over with call backs necessary. And the problem doesn't get resolved.
The only way I can seem to resolve the issue is by doing a complete erase on the device and syncing my songs 1 playlist at a time. It's an incredibly lengthy process, especially when I try to sync normally at first and that fails - there went up to a few hours' time.
However, I'm not so sure about this method any longer. I sync'd my iPad yesterday, which took an entire day or about 15 hours. After completely erasing everything and restoring, I sync'd 1 playlist at a time as previously mentioned. I got the "waiting" message after each sync, but it eventually went away and all seemed fine. That is, until I checked my iPad. I should have had 22,000 songs (according to iTunes and a manual count of songs taking the totals from my playlists) but the iPad indicated only 12,000.
If it is not an inherent problem with every version of iTunes and/or every OS in the last few years, the only other thing I can think of is that's my computer. I am flinging my hands up in the air at this point and begging for a phone number of someone to talk to who can help. Most of the senior iTunes reps claim they are unaware of the problem, which is baffling to me.(In response to Mike Stitzer's post):
I'm a 30-year+ PC user (DOS then Windows) with a systems programming and admin background in Unix. Apple is still a bit foreign to me, although not out of the realm of understanding. The problems Apple now faces deal with (1) its popularity, which now makes it susceptible to the same kind of hacking-attacks that Windows has endured forever (which has nothing to do with these problems, granted); (2) complexity of the technology and (3) inexperience and/or lack of knowledge plus limited training of its customer & tech support staff (both of these being the central issues of this syncing problem).
You make a good point: these companies are now using "us" as their beta-testers. They don't thoroughly vet their products before releasing them into the market, and then leave it up to the users to find problems/bugs, and maybe even figure out how to fix them. I don't know, honestly, but that's how it seems. Maybe they don't care. Maybe they know their client-base will remain steady and reliable because people still want to have iPads and iPhones and iPods. And like all tech companies, Apple is always moving on to the next best thing, the newest upgrade features which lure their client-base to buy again, and attract new buyers. Like any other company, their bottom line is what matters, and fixing problems, such as this sync one, may not be cost-effective enough to rise to the level of fixing, simply because it doesn't appear to be widespread enough, although who knows. I know people who have iphones who NEVER connect them to their laptops for syncing, who buy music from iTunes from their iPhone and that's their music library. That's the extent of their 'use.' There are a lot of Apple customers, maybe a majority of users, who have no clue about ninety-percent of what is discussed in these forums.
In any event, for some reason, after I updated to the latest iTunes, I was able to sync my three "i" devices, iPhone--which was what I was having the trouble with; then the iPad and just the other day, my iPod Classic; all synced without problem. Last Sunday I did, momentarily, have the "waiting to apply changes" stick while trying to sync some newly made ring tones to my iPhone, so I bailed out of the process, rebooted my (Windows 7) laptop, and tried again, and it took. Don't ask me why. I have no idea.
Regarding Windows... I have to say that since Microsoft's XP, I haven't had many problems with the system. I had seriously considered getting a Mac the next time I get a new laptop, and just going "all Apple" but I'm definitely reconsidering that now. With all the new products coming on the market now, I don't want to put all my cookies into one jar... you know? Things change, that's a guarantee. -
My iPhone 5 running iOS 7.0.4 gets stuck on "waiting for items to copy" when syncing to my iTunes (version 11.1.4). I've tried;
quiting and restarting iTunes,
updating iTunes,
restarting my computer,
restarting my iPhone,
turning off iCloud on my iPhone,
restoring my iPhone from a previous back-up,
disabling "automatically sync when this iPhone is connected" and
just leaving it alone for three hours to see if it would finish syncing
But none of these things have worked... I'm not sure what else to try. My iPhone suffered an error about three days ago when trying to update to the new iOS update and went into recovery mode. I had to restore from an old back-up and that is when my troubles began. However, I was previously (before the crash) having an issue where whenever I connected my iphone to my computer it would delete all my playlists. I'm not sure if any of that is relevant.My iPhone 5 running iOS 7.0.4 gets stuck on "waiting for items to copy" when syncing to my iTunes (version 11.1.4). I've tried;
quiting and restarting iTunes,
updating iTunes,
restarting my computer,
restarting my iPhone,
turning off iCloud on my iPhone,
restoring my iPhone from a previous back-up,
disabling "automatically sync when this iPhone is connected" and
just leaving it alone for three hours to see if it would finish syncing
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Sync stuck on "waiting for items to copy"
When using iTunes running on a Mac to sync to iPads, the sync becomes stuck on "waiting for items to copy."
We are running iTunes 11.1.5 on a MacBook Pro running OS X Mavericks 10.9.2. We have three iPads -- iPad 2 + cellular, iPad (4th generation) + cellular, iPad Mini + cellular -- all of which are running iOS 7.1.1. We have had this problem with all three devices since upgrade to iOS 7.x. The iPad 2 was upgraded from iOS 6.x several months after the other two were upgraded, and did not have this problem until the upgrade.
When attempting to sync, the sync generally becomes stuck on the last step, "waiting for items to copy." Usually there are few items -- an album or movie here, a play list there, occasionally an app -- that will not sync. Sometimes they used to be on the iPad in question, but during the sync they disappear. Other times I am trying to add them to the iPad. In both cases, after the "waiting for items to copy" disappears (because the sync stops unfinished or because I just cancel the sync), iTunes thinks the items are on the iPad, but they are not.
Previously, the sync would be stuck on "waiting" for anywhere from 30 minutes to 4 hours. Occasionally, it then has copied the items. But more and more, it doesn't copy them.
Most likely related to this, the "other" category of data stored on the iPads is usually suspiciously high.
Occasionally, one of the following methods will temporarily solve the problem:
Rebooting the iPad.
Rebooting iTunes.
Rebooting both the iPad and iTunes.
Rebooting the iPad, iTunes, and the MacBook.
Selecting "Restore iPad ..." on the iTunes menu.
Selecting "Restore from backup" on the iTunes menu.
Combining option 5 or 6 with rebooting iTunes and/or the MacBook.
But usually, none of these methods will do anything but waste an inordinate amount of time. Updating (when an option) to the latest version of iOS 7.x hasn't made a difference.
As you can see, I've tried several options. I've scanned a large number of the related threads here and elsewhere, but to no avail.
Any ideas?
thanks in advance ...Hi maasailand giraffe,
Welcome to the Support Communities!
First of all, thanks for the detailed notes of the troubleshooting steps you've already tried. It's hard to pinpoint exactly what is going on in your specific case, but I do have a few more ideas for you to try.
Starting with just one of your iPads, when you get stuck on the "waiting for items to copy" step, just disconnect your iPhone. There are probably some orphaned or corrupt files that need to be addressed. I would suggest closing all of your open apps and then backing your iPad up to iCloud. Then review the articles below to move or delete any big files on your device. These can include Voice Memos (iPhone), music, photos on your camera roll, photos or videos that are attached to your Messages, email attachments, etc.
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/HT1867
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/TS1503?viewlocale=en_US
iOS: Import personal photos and videos from iOS devices to your computer
http://support.apple.com/kb/ht4083
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Remember that you can download any content you have purchased directly to your iPad.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
If you need to sync from iTunes, check your settings in the Summary tab to be sure you are only syncing items you have placed a checkmark in front of.
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Give this a try on one of your iPads, and hopefully these steps will work for your other devices as well.
Cheers,
Judy -
Synching iPhone after factory restore and restore from backup; synching appears stuck on Step 5 of 5, "waiting for items to copy." That message displays for hours with no apparent progress.
I never had this problem, but just noticed it happening.. Please note it's a BUG. I went out and bought a 128GB iPhone just to hold all my songs. It wouldn't work. This never happened with the iPhone 3/3s/4/5/5s but started happening with the iPhone 6. After 40 hours of working through all possible solutions on the web and with Apple cares support (supposedly senior level) They finally suggested what the problem was. I had "Convert higher bit songs to 128 aac" Checked. This does not work One more thing when I unchecked that, the sync took like 3.5 hours instead of the 9-12 hours is usually took even on the smaller iphones. I have 98.7GB of music. Before I was just syncing a list of specific songs.
The syncing seems to be random when it has the problem though. -
ITunes 10.5 and IOS 5 sync hang at "Waiting for items to copy", possible fix
After seeing many other threads, I am hesistant to start my own. However, I thought it worthwhile to share how I fixed this problem on my iPad 1.
SYMPTOM: iTunes sync doesn't complete, with the message "Waiting for items to copy" displayed. There are no error messages, and it appears that all content is valid and synced. It is possible to cancel the sync from the iPad (Settings -> General -> iTunes Wi-Fi Sync) or by exiting iTunes.
RESOLUTION: Select the iPad in iTunes, and in each category (Info, Apps, Music, Movies, TV Shows, Podcasts, iTunes U, Books, Photos) make one modification, just so the Apply button appears. Click Apply. The sync will restart, even if it's already stuck at "Waiting for items to copy".
On my iPad, I noted that if I de-selected the option to sync Books, one book keep re-checking itself after I clicked Apply: The iPad User Guide for iOS 5. I had downloaded this one via the iBooks app in the iPad. I right-clicked the iPad and picked "Transfer Purchases", but it appeared to do very little.
From the iTunes Library under Books, I deleted the local copy of the iPad User Guide for iOS 5, then synced again.
It worked! Briefly, there were extra messages about transferring the iOS 5 user guide again, but the Books category now worked correctly.
SO... it appears that the bug may be related to having items on the device which didn't get transferred fully during the "Transferring purchases" part of the sync.
SUMMARY: If you purchased some items then notice that sync doesn't work right, try deleting the local iTunes copies of the recent purchases and sync again.
Good luck!Hi TD,
You solved my problem awhile ago and I didn't post a thank here. So thank you! I was having a problem with a PDF that kept rechecking itself. It was not the User guide. Anyway, I posted your solution on another discussion board and it has solved the issue for several people. Here's the link. My post is on the last page. https://discussions.apple.com/thread/3391000 -
HT201401 while syncing - been stuck on step 5 of 5 'waiting for items to copy' for an hour - help?
while syncing - have been stuck on step 5 of 5 'waiting for items to copy' for an hour...........i'm suspecting there is a problem
last night i attempted to upgrade to the most recent IOS - after that was done, i attempted to sync my phone
got a message that said that 'Itunes has detected a Iphone in recovery mode. You must restore this Iphone before it can be used with Itunes'
I was unfamiliar with 'restoring' so i just unplugged my phone - which was then stuck....
i went to my local Apple store this a.m. and was told to go home and restore my phone - which i did and then it asked if i wanted to restore it again with my backed-up info - which i am currently attempting to do (see first line for current problem)
p.s. i started this process as 12:30 p.m.........................There is no fix. There are a variety of partial fixes that sometimes work for some people, but there's nothing that has consistently solved the issue. Just do a google search, you'll see thousands of forum posts about it.
It's a bug in iTunes, and we're all hosed until Apple fixes it. Which they have shown zero desire to do (I've reported the bug to them through multiple channels multiple times, and they simply do not care). -
hi, when i am sync my books from my mac to ipad even after 24 hours sync, itunes show "wait for items to copy" and the books in ipad are still not fully loaded.
how do i fix this, i have a large collection of books around 12000 booksNobody knows? Not even administrators?
Please it would be really nice to have help on that to take all the benefit of the remote app.
Thank you very much in advance. -
iPad syncing stays on step 5 of 5 “waiting for items to copy” but does not copy anything... should I restore the iPad?
Hey, I was having the same problem,, i just got mine to work. Take off everything but your apps (meaning take off pictures, music, ringtones, movies, tv shows, etc just leave on the apps) Then go up to the top and go to Store and turn off Genius. Restore your iPhone (It'll ask you to back up, click yes.) Restore from back up, Let your apps come back then when those are done add each category one by one. (i.e. click Photos -> Sync Photos and let them finish, then click something else like music) Hope this helps!
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4) Return iPhone to Sprint for another one.
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