HT201415 cellular data

My new Iphone 5s is not working with Cellular Data on Facebook, whatsapp and viber ect.. and Safari is working browsing internet is fine.. but these application has problem to log it shows alway "connecting"' it is all working with WIFI..... Thanks Anees Kader

Hi anees kader,
The article below should answer your question.
You can click on the link to see more details and screen shots.
I've highlighted the pertinent information for you below.
iOS: About the Cellular Data setting
http://support.apple.com/kb/HT4203
From the Home screen:
iPhone: Choose Settings > Cellular
Understanding and adjusting data usage
You can also enable or disable cellular data for certain iOS apps and features from this setting.
Contact your carrier if you have questions about your cellular data usage.
I hope this information helps ....
Have a great day!
- Judy

Similar Messages

HT201415 Cellular data doesn't function unless I restart the new iPad!

Whenever I turn away from a wifi spot and try to use my sim for Internet (I 've monthly 2 giga data plan), my new iPad just doesn't recognize the service untell I restart it! This process (transfere from sim to wifi and vice versa) should be automatic, isn't it.
Any idea or help would be appreciated..

Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.

HT201415 dear i purchased apple iphone 4 s from saudi arabia. i have checked all the setting available on apple website but my cellular data and 3g are still not working. i m really disappointed by apple product.

Can you please tell me the apple service center in jeddah saudi arabia or any authorised dealer who can claim my issues ?

Cellular data and whether 3G works on your phone has nothing to do with the phone itself. This is the responsibility of your phone company/carrier and is linked to the sim card that you have inserted into your phone.
You don't need to go to a service centre, but you do need to contact your phone company - cellular data and 3G is their responsibility and not Apple's.
Also, this is a public user forum, so you are not addressing Apple here.

HT201415 I inserted a working sim card but iPad(2) says "no SIM" - cellular data setting greyed out

I inserted a working SIM card into my iPad 2. It picked up the network but later gave a message saying "No SIM". The Cellular Data control option is greyed out so I cannot get in to this function. I have tried removing the SIM and re-inserting as well as re-starting. This made no difference. Any suggestions why this is the case? I have tried the SIM in my iPhone 4 and it works fine. Thank you.

The SIM was taken from my iPhone. It is an extra line and was used for voice calls etc. So, it appears as though I need to get a dedicated data SIM. Appreciate the assistance..many thanks!

HT201415 My iphone has the 3G sign at the top but it if I go on the Internet (using 3G) it says that I'm not enabled to use cellular data? Is there anyway I can fix this! ASAP ! Thanks x

Yesterday I changed my password for my iphone 4 and forgot it so I had to reset setting in iTunes but now my iphone thinks it is my ipod and although the 3G sin is showing, whenever I try to use 3G, it comes up with "cellular data is not enabled on this device" not sure what to do? Hope someone can help me! Thanks so much!! Xx

Try a reset on the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone restarts, see if that will work. You say it thinks it is your iPod, did you restore the phone to a backup from the iPod? The reset should work.

HT201415 actually i am use iphone5 in bangladesh. But i am facing some problem , when i am useing the internet over cellular data network. when i am open the cellular data on but no icon E display but when Enable 3G on-of then E is aviable.its a device pr

actually i am use iphone5 in bangladesh. But i am facing some problem , when i am useing the internet over cellular data network. when i am open the cellular data on but no icon E display but when Enable 3G on-of then E is aviable.its a device problem or Carrier ?

Hafizur Rahman wrote:
when i am open the cellular data on but no icon E display but when Enable 3G on-of then E is aviable.its a device problem or Carrier ?
Problem? I'm not even sure what your problem is, much less whether it's a problem with the phone or the carrier.

HT201415 I bought a new iPhone the I found that cellular data showing 16 days is it new one or used phone ?

I bought a new iPhone the I found that cellular data showing 16 days is it new one or used phone ?

Did you restore you new phone from an existing backup? If so, it will inherit the information from the old unit.

Activating cellular data alone

My mobile data ( 3G ) is activating alone, even after I turned it after maybe 5 seconds it turns on again. Is there any setting to prevent this from happening ?

Hi augusto 970,
Welcome to the Support Communities! The troubleshooting steps in this article may be helpful with the issue you are having of mobile data turning on randomly.
iPhone cellular data connection issues - Apple Support
http://support.apple.com/en-us/HT201415
Follow these steps for help with cellular data issues on your iPhone. After performing each step, test to see if your iPhone still has the issue.
Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
Restart your iPhone.
Make sure that your software is up to date:
Check for a Carrier Settings Update: Tap Settings > General > About.
Check for an iOS Software Update: Tap Settings > General > Software Update.
Some updates may require a Wi-Fi connection.
Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Resetting network settings on your device will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
Restore the iPhone as new.
Contact your carrier to:
Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
Verify that there are no account-related blocks.
Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare.
If you are traveling internationally, you may need to turn data roaming on: Tap Settings > Cellular. Check with your carrier first to understand the cost of international data roaming.
I hope this information helps ....
- Judy

What causes cellular data usage to decrease if last reset has not changed? I reset every pay period cuz I do not have unlimited and was showing 125 mb sent/1.2g received. Now showing 98mb sent/980mb received. Last reset still shows same

I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.

Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free).

I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year. I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost".

I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year. I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost". I could swear the last time I used cellular data you would see the signal in the upper left corner and I only see "no service" there, I am in a location where I know I should have service. Is there something I should do to my IPAD? I tried resetting, I tried clearing cookies and history in Safari (after reading a post n these discussions). I don't know what to do next. My IOS version is 6.1.3. I did go into Network from the general tab and I see it says "SIM not provisioned". HELP and Thank you in advance.

Hello Theresa818,
Thank you for using Apple Support Communities!
It sounds like the cellular data will not activate for some reason on the iPad.
I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249
Check for a carrier settings update.
Update your iPad.
Toggle the Cellular Data setting off and on under Settings > Cellular Data.
Restart your iPad.
Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
I know you may have done one or two of the steps here, so you can skip those.
Take care,
Sterling

Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?

I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
The characterstics are as follows:
All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
Mysterious data use happens even while connected to wifi.
Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
The logs clearly show these usages are not due to human interaction. It is a program.
If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
Thanks for your time

Thanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ...

"use cellular data for" apps keep turning back on

ie. go in, slide bar from green to off for facetime, youtube, etc...go out of Cellular, back in, and those apps show green for "use cellular data for".
At first I thought it was an issue with some versions of Angry Birds, as they don't all do this. Then realized facetime, youtube, facebook, etc.. all do this.
Works fine on two other iphones. Running latest ios on 4S
The fact it doesn't do it for all apps is what I find is strange. Thought at first it was an issue with Rovio apps, but then realized even facetime does this.
Thanks

I'd like to know why there is not solution to this. I think I'll just remove all those apps that are turning their 'use cellular' data back on. I only cared because when my kid plays angry birds, my cellular data was being used for videos. Oh well, I guess I'll have to remove apps or get a new data plan.
<Edited by Host>

Can not view cellular data account any more (email address does not match)

On iPad, was originally able to go into Settings > Cellular Data > View Account and view the account info. Now cannot. If try using correct email address and password, get message that account or password are incorrect. If try entering just the email address and clicking "forgot password", get "the email address you entered does not match the email address on file for this device".
But the 3G cellular is still working.
Don't know if related, but this problem began after the reports of the 100,000 iPads/users hack. Leads me to wonder if I got hacked.... or more likely if the system/database that "View Account" normally accesses is offline or being reworked by AT&T.
Any suggestions? Best AT&T contact via Internet? By phone #? By local AT&T store? Via Apple? Use iTunes to reset to factory defaults and start over (risk loss of unlimited plan?)?.
Thanks.

Thanks for the replies, I just had the same problem yesterday and it was a misspelled e-mail address, BUT, it did take me three calls to AT&T and more than two and a half hours. The first person didn't even know what I was talking about and gave me a number for iPad support which turned out to be Apple's, so... no help. The second person told me they were there only to solve iPhone problems until I read her your posts, then she tried and tried until the call was cut off (this is AT&T after all). But the third person finally understood, even though it took her almost an hour to get to their iPad support department (she told me it was busy all the time) not before trying with their "technical department" also. I just can't believe that Apple sells millions of these things and AT&T can't supply a direct phone number for this department, or doesn't even train their personnel.

Can't view Cellular Data network on legally unlocked iPhone 3GS

I bought an iphone from Singapore and those phones come as unlock. Now that I am in the States, I was hoping to use my corporate AT&T sim card for data surfing and all. While I am able to make calls, it says that I am not registered for cellular data network. I was able to surf the web using the same SIM on this other HTC phone.
I was hoping to change the APN settings but that appears to be missing. How can I change the settings to that of AT&T?
Thanks!

Do you know the data plan rate your employer is paying for your HTC phone or for whatever phone the data plan is for?
AT&T's enterprise data plan for the iPhone costs $45/mo.
Sounds like you or your employer will need to contact AT&T customer support.

In new iPad 4g, when sim card is not inserted, I can not find the enable 4g tap in the setting-cellular data tap, can some one please tell me if this is normal and if so, then when it appears, thanks

In new iPad 4g, when sim card is not inserted, I can not find the enable 4g tap in the setting-cellular data tap, can some one please tell me if this is normal and if so, then when it appears, thanks

If the SIM is out of your phone, find my phone needs a data connection, so could use wifi - IF in range of a wifi and one that it can join (ie. a known network or one that is wholly open so no login required). Your phone could also simple be turned off, so not findable, or it may have been restored (plugged into iTunes and restored as new) again, making it permanently unfindable. Honestly, for someone stealing an iPhone, this is likely the first thing they do - restore as new and it is theirs forever.
Find my iPhone is tied to the users iCloud account - the find function is part of the iCloud account's services and it communicates with the iCloud servers over a data connection - either wifi or 3G.
Have you set up your iCloud account on your replacement phone, and is it working properly on that phone?

HT201415 cellular data

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