HT201436 A voicemail shows in visual voicemail, but when I tap it to listen, it will not play

I see messages in my visual voicemail, but when I open them to listen, the play is greyed out.

close out of the phone app, double tap the home button and completely close out of the app.
then do a reset, no data loss.  Hold down the home/sleep button together until you see the apple logo and thne release, then wait for the phone to boot back up.
then check voicemail again.

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