HT201436 MY PHONE WILL NOT WORK SINCE UPDATE AND APPLE DONT WANT TO KNOW FRUSTRATED - YES
oh my days!!! why wont my phone work, no help from apple unless i pay - i give them enough money as it is. takes the mick. just want my phone to work
If you're beyond the 90-day free telephone support period and don't have AppleCare on the iPhone, then yes, Apple will charge you for assistance unless the problems turns out to be one that would be covered under the warranty. But if you have an Apple Store in your area, you can make an appointment at the Genius Bar there and they will help you at no charge.
For assistance here, without any information other than "won't work" it's difficult to offer much in the way of useful suggestions. All I can suggest is that you try the usual steps: restart, reset, restore.
http://support.apple.com/kb/HT1430
http://support.apple.com/kb/HT1414
If you try restoring from a backup and that doesn't fix the problem, try restoring to factory settings and, if the problem goes away, then synching your apps. You'll lose the app data and settings, but if the problem is due to a corrupt cache or settings file, that should cure it.
If none of that helps, your device may have developed a hardware fault and will need to be take or sent to Apple.
Regards.
Similar Messages
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My I phone 5 is not coming on. If I try to start it the apple comes on faintly and then it goes out. Earlier todaye I called a cell and it worked fine.I tried to call my home phone and it would not ring yet my Husband tried to answer but I could not hear him. When I dial out it does not ring on my end and when they try to answer answer I can hear them but they can not hear me. Took it to the Bell dealer in the Mall at Kindersley Sask. and they put a new card in and no different.At that time it was still coming on and now it will not.have not had this phone very long and I am not impressed. The people I bought it from phoned and they told him to reset it but now it will not come on and the battery is not dead. Can I take it back to the dealer
I bought it from and have him replace it? I do not want to have to wait 2 weeks for a phone."racb" and "Allan Jones " sorry I dindn´t noticed that I was in original Macbook Pro... my mistake.
thank for noticing it
anyway maybe it could be some similar program. use the second DVD from OSX restart and keep pressing D until it makes de "Dooong" sound make a hardware test
Message was edited by: vcosta@pt -
Itunes, have to force quit, will not work since update
After the itunes and quicktime updates, itunes no longer works. After about 10 seconds after launching itunes, it tries to process and then you have to force quit itunes.
any thoughts or suggestions would be greatly appreciated.
Regards
Jimbrookesuk,
Thanks for asking...
A Quick primer
On Macs, the Macintosh HD (or whatever you have renamed it to) icon is on the desktop, right?
So if you open this, you see a Library folder, it is also referred to as /Library
(with the "/" indicating root level, i.e. Macintosh HD)
If you go to your Home folder, it has a Library folder too. It is referred to as ~/Library. (With the "~/" indicating user level)
Now, these steps (taken from KB 25398, section B3), summarize this well:
1. Go to ~/Library
2. Drag the Caches folder to the desktop.
3. Attempt to reproduce the issue.
4. If issue is resolved, drag the Caches folder to the Trash.
5. If issue persists, go to /Library.
6. Drag the Caches folder to the desktop.
7. Attempt to reproduce the issue.
8. If issue is resolved, drag the Caches folder to the Trash
Hope this helps,
Generik
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8) -
i updated my 4s yesterday, but my phone will not work at all now, and will not turn off. It has a itunes image on the screen with an arrow underneath and what looks like the charger lead. i've had it on charge! is there anything else i can do?
Cconnect it to your computer with the latest version of iTunes installed.
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after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!
you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808 -
I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work now.
I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work. I started the download and it said that it had 6 hours remaining, so i just left it overnight. The next morning it was working fine, but the ios 6 didn't download. I looked at it later and it had the turning on screen with the loading bar under it. It stayed like that for a while and the bar didn't move. I needed to use my phone so I tried to make it go to the home screen, but nothing happened. I held down the lock and home button for a few seconds and everything went black. I tried to turn it back on and all it has done all day is stayed on the turning on screen. I tried plugging it into the wall, and nothing happened. I tried connecting it to iTunes, and nothing happened. I don't know what I need to do to get it to work.
OMG is working OMG OMG OMG Thanks alot dude!
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Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error and the phone switches off. Please help.
Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.
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I tried to download the ios updates and now my phone will not work. I receive a screen that instruct me to connect to itunes. When I connect to itunes, i am told that i must restore factory settings. When i attempt to restore factory settings, i receive an error message that an unknown error has occured (3194)
There's only one thing you can do: make an appointment with Apple genius at the Apple retail store for a out of warranty replacement.
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i downloaded an upgrade from itunes last night to os5.1 i think. it said there was a problem with the download. now my phone will not work at all. it just has a picture of the itunes logo ans a picture of a usb cable on it. my computer will not recognise phone either
http://support.apple.com/kb/TS1538
Try rebooting it and connect. Make sure you're connected directly to a USB port using the Apple USB cable. -
Hello, my name is brad and I recently had a voicemail app that I was using and now i got rid of it. But now my voicemail for the phone will not work. I tried to reset the network settings and nothing happened. I was wondering if you could help me out?
When you set up a voicemail redirection, usually you have to remove that redirection from the account that redirected it. Like Google Voice, if you activate Google Voice to receive your voicemail, you will have to log into voice.google.com to turn it off. If you contact your carrier, they can tell you exactly what program has taken over your voicemail functionality just in case you are stuck, but if you know the name of that App, I'm sure you will be able to figure it out. Hope this helps you out.
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Googlemaps will not work since I downloaded latest version of Firefox. Any suggestions? I've followed all of the troubleshooting suggestions at Googlemaps already and no luck. Thanks.
== URL of affected sites ==
http://maps.google.com/From here it looks like you used Safari instead. Lots of choices that's what I like.
You did end Firefox and try to restart didn't you?
If you did then I would expect you have a problem with your Firewall, and would have had it before, does not affect IE, it does affect Firefox, I don't know about other browsers. See
http://kb.mozillazine.org/Firewalls -
my iPhoto will not work with Yosemite, and it says that it was purchased under a different account, but that's not the case. Any ideas why I cannot update iPhoto?
How did you buy iPhoto? Did it come preinstalled on your computer with Lion or later, or did it come with Snowleopard on system installer disks?
Which version of iPhoto?
If you have a version of iPhoto '11 and it is showing on the Purchased tab of the App Store, with your Apple ID, then delete iPhoto from the Applications folder (don't empty the Trash) and download iPhoto again from the Purchased tab.
If that does not work, contact The App Store Support from the Quick Links on the AppStore main page.
Only apple Support can fix problems with apple ID. -
I just down loaded the latest version to my iphon5s. Everything seemed to go well. Now the phone will not work. The screen has the iTunes icon on it with a arrow showing to plug in. its locked up wont do anything . Turned on and off , the same picture shows up ...help please
Your phone has entered recovery mode. You will need to connect it to a computer with iTunes and restore it to factory settings. Hopefully you have a backup (either iTunes or iCloud) to restore from.
HTH -
My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?
That's because the device has not been synced to that computer. As per my earlier instructions... you will have to force it into recovery mode & restore as a new device.
Recovery Mode... http://support.apple.com/kb/HT1808 -
My wired apple keyboard will not work since unplugging it and plugging it back in.
my apple keyboard will not work since I unplugged it to clean and plugged it back in.
1. Reset PRAM. http://support.apple.com/kb/ph14222
2. Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.
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