HT201436 Visual Voicemail - no message

Help with this issue please: I receive a prompt saying I have a new voicemail. It will list the name of the person that called but the duration of the message will remain 0:00 and the play button is not live. A day or two later or longer the message appears and can be played. Any idea why this is or how I can retrieve messages in the interim?

Hi, chuckmaguy.
Thank you for visiting Apple Support Communities.
Try forcing all open applications to close in multitasking and restart the device. Once this is done test accessing your voicemail. If the issue persists, see the troubleshooting steps in the second article below.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Get help with visual voicemail on your iPhone
http://support.apple.com/kb/ts4430
Cheers,
Jason H.

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HT201436 Visual voicemail just dials voicemail and will not display

Hey, I have tried all the above things and been to the apple store and my iphone5 still won't show my visual voicemail. It just dials voicemail automatically. Will there be a fix for this in an update? I don't know what else to try. I think it may be from when I had an iPhone4 and updated to ios7 and it crashed during the update. It started doing it then and when I restored to the 5 the issue carried over. Could it be a corrupt backup? And if so, is there away to start clean and get my backup restored somehow?

Where did the 500 contacts originate? All manually entered on the iPhone?
Although contacts are included with the iPhone's backup, contacts are designed to be synced with a supported address book app on your computer and/or there are a number of free email accounts that support syncing contacts and other data over the air such as with an Apple iCloud account, Gmail, Yahoo, and Hotmail.
Not a good idea to depend on an iPhone or any cell phone alone for your contacts which can be lost or stolen or damaged beyond repair.
Restoring from the backup is all or none, and why would you need to reorganize iTunes? iTunes content in your iTunes library on your computer should already be organized.

HT201436 Accessing Visual Voicemail and receiving notifications of new voicemails is not working now that I upgraded to iOS 7, using carrier T-Mobile, am I alone?

I can only listen to old voicemails in Visual Voicemail since before the iOS upgrade. I am curious whose issue this is to resolve, T-Mobile made it sound like it is Apple's problem and Apple seems to think that it is T-Mobiles. Does anyone know who is working on this issue? Not having Visual voicemail *****, but not knowing you have new messages is just not cool when you depend on them for work! I need this fixed ASAP or I need to find a different carrier. Anyone else having this issue with a different carrier?

Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

How do you transfer a visual voicemail message to a Mac and then burn it on a CD or to a memory stick? The voicemail is on O2 service in the UK.

How do you transfer a visual voicemail message and save to a iMac and then burn it on a CD or to a memory stick? The voicemail is on O2 service in the UK.

Hi Julian,
Another query was: When I try to download a .pdf document from a webpage, the Quicktime app., opens it, instead of Adobe, or Preview! Hence I onlyu see one page of what could be several pages.
I tried the Apple Guru but they still haven't phoned me back!
Do you know what the problem could be?
Thanks.

"Visual voicemail is currenty unavailable" message what does this mean

ON my phone i says visual voicemail is currently unavailable" you may hve additional messages on the server"
what does that mean?
help 911
thank you
I have plenty of data space and my bill is up to date

So I have this problem with the Visual Voicemail to but it started when I switched my Data Plan at AT&T from the Unlimited to the DataPro with Tethering.
I did it to prepare for iOS4 any suggestions, No I do not have a 3rd Party Profile on my phone.
Thanks

Cannot receive text messages and visual voicemail isn't working

Ok so I've searched but cannot find anything on my first problem. I cannot recieve text messages from people through normal SMS but rather only through iMessage. I keep getting a message saying my sms inbox is full and that I need to delete some messages first. I only get the messages after turning my phone off and then turning it back on. Any ideas on how to fix this or if there are any solutions online somewhere that I missed.
Also, the second thing is my visual voicemail isn't working anymore and now it's acting like an old voicemail where I have to call and listen to messages. Any ideas on that issue?
Any help is greatly appreciated and sorry in advance if either of these questions were asked and I was to blind to see them. Thanks
Ske7ch

Wenniget wrote:
I have turned phone off and on a few times, but nothing changes.
Turning it off and on a few times will do nothing. What you need to do is remove your battery while your phone is powered on then replace it a few seconds after that. Your phone MUST be powered on when you remove the battery.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

HT201436 A voicemail shows in visual voicemail, but when I tap it to listen, it will not play

I see messages in my visual voicemail, but when I open them to listen, the play is greyed out.

close out of the phone app, double tap the home button and completely close out of the app.
then do a reset, no data loss. Hold down the home/sleep button together until you see the apple logo and thne release, then wait for the phone to boot back up.
then check voicemail again.

How do I reply to or forward visual voicemail messages?

How do I reply to or forward visual voicemail messages?

To reply, tap "Call Back" -- see page 52 of the user manual: http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Forwarding varies by carrier. The following has instructions for AT&T, Verizon, Sprint: http://science.opposingviews.com/forward-voice-mail-messages-iphone-14321.html

Saving visual voicemail messages when getting new phone?

No laughing but I have an iPhone 3GS running OS 6.1.3 that I desperately need to replace. However, there are old (visual) voicemails on the phone from my Dad who has passed away. Is there anyway to save these messages possibly transfering them to a new iPhone 5?

http://support.apple.com/kb/HT2109

HT201436 Can't delete my visual voicemail. Keeps coming back after I delete it

Since I updated to OS7.1 I cannot delete my visual voicemails. Can any one help me with this issue?

Managed to fix it myself. Called my iPhone from another mobile phone and left myself a voicemail. Once I listened to it using the visual voicemail icon, it allowed me to clear all my visual voicemails.

My iPhone 5s has no visual voicemail or regular voicemail and data usage is off the charts....

Okay so problem number 1 with my new iPhone 5s is data usage has spiked tremendously. I don't know why this is as for the last 2 years I have had an iPhone 4 and barely ever used 1GB a month. Now with my 2GB allowance I reached 90% used midway through the month. I have turned off the LTE and now have turned off cellular data completely and am only using wifi. I don't understand why my data usage has been so high this month since I am using my phone the same way. Is it the LTE?
My second problem is my phone has no voicemail. It tells me visual voicemail is unavailable and to call my voicemail. Except when I call my voicemail it asks me for a password. I have had my phone number for over 5 years and never had a password and now I can't get into my voicemail. I tried resetting the Network settings, that did not work. I have left my self voicemails and no notification even shows up. I called *86 to create a voicemail and it asks for a password which I never made.
I am EXTREMELY angry with Verizon's service at this point. I can not use my data until next month, and now I can't even receive voicemail messages. If someone could please tell me what is going on I would be appreciative.

To answer your first question, the answer is yes, it is the LTE. Your iPhone 4 could only connect to 3G and so therefore unable to transfer data as quickly as 4G on the 5s. So then you end up using more data than you have before.
And your second question. I am not sure as to why it's asking for a password if it never was before. You can reset your voicemail password if you log into your MyVerizon account. Hope that helps

IPhone 4: Visual Voicemail asks to be 'set up now' after each reboot

Hello everyone,
Here is my recurring problem:
Every time I turn my iPhone 4 off and back on, the visual voicemail asks to be set up again (when I've done it over 10 times now!). I tried resetting the network settings, taking out the SIM, and even called my phone company. They said that the issue is from Apple and has nothing to do with cell phone reception or what not... They said they have gotten a lot of calls with this issue?
I am not sure if anyone else is having this problem...?
How do I fix this so I don't need to reset my voicemail everytime I reboot?!?!
Thank you in advance.
Message was edited by: bumblebumble

The fix:
Okay, I spoke with Apple Customer Support, and this is the detailed fix for the constant visual voicemail re-set after rebooting the iPhone (4). A warning though, it's going to use up a lot of your time!
1. Make sure that you've synched your iPhone, and have a computer back up (which includes all of your contacts, apps, email, photos, etc. - EVERYTHING.
2. Reset your iPhone 4 back to the factory default (this erases EVERYTHING from your iPhone). This is the "Restore" option found on the "Summary" tab in iTunes when your iPhone 4 is selected.
3. After step 2 is complete, when you are given the option to restore the iPhone either from a back-up, or start as a new iPhone, choose the new iPhone option (it's possible that your back-up has a "corruption" which lead to this problem).
4. Re-synch, and re-add all of your apps, movies, books, and photos, etc. You will have to redo any folders that you may have made (pain!).
5. You may have to update the phone's carrier settings (remember when you first got the phone?), by pressing a prompt on the phone if it tells you that a carrier update is available (download the update). The phone will also prompt you with the fact that it's now registered (with your carrier). This only takes a second (the shortest part of the whole process). Your visual voice mail should work. Your greeting may be set to "default", but if you choose "custom", your greeting should be there (push "play" to make sure). If not, then record a new one. My greeting was still there, and I didn't have to re-enter my password. All of my old messages were still there, too. Success!
6. You'll have to re-enter your wi-fi password in order to re-enable wi-fi.
7. You're done. It works. I've tested it, by restarting (re-booting) the iPhone 4 several times.
8. Go to bed, because it's late!
You're welcome!
-Mark.

IPhone 4 upgrade to iOS 4.2 breaks visual voicemail

I just updated my iPhne 4 to iOS 4.2 and my visual voicemail no longer works. When I go to voicemail it just dials in like on a regular cell phone.
Anyone else have this problem?
Anyone figure out how to fix it?

I tried Restart and Reset - did not fix the problem.
Next, I let it dial my voicemail and entered a wrong password (because I forgot it), then the correct one. That got me into the AT&T voicemail.
Then, I tried the Visual Voicemail button. I got a message that my password was wrong and got a login window. I entered the correct password and all seems OK now. Visual Voicemail works like it used to.
(However, I did lose all but the most recent saved voicemails. No big loss in my case, but I can see how that might upset some.)
Whew!!!
I was a little worried.
Regards,
-Peter
Message was edited by: LarksHead

Iphone 3gs Upgrade to 4.2.1 deletes visual voicemail

I unfortunately have just upgraded my iphone 3GS to 4.2.1 and found that my visual voice mail is no longer a feature. When I go to the phone menu screen, the favorites, recents, contacts and keypad still work. When I touch the voicemail icon, it immediately calls my voicemail each time. It does not go to the visual voicemail screen, but instead shows the keypad and is calling my voicemail number. It won't even let me see my saved visual voicemails. This is a pretty big weekend to be out of touch. Is anyone else having this problem? Thank you for any feedback.

I upgraded my 3G to 4.2.1 last night and tried to set individual alert tones for SMS. Well, as everyone here probably knows, that was false advertising by Apple.
I saw the thread here, though, about visual voicemail and checked mine. Sure enough, no go. When I clicked the bottom-right icon for voicemail, it just dialed. I didn't need a PIN, though, it hooked me straight up. I hung up and called voicemail a couple of more times, switched to the contact list and back to voicemail and eventually I got the on-screen prompt for the PIN. I filled that in (and it was maybe a bit lucky I remembered it) and all was well again ... with the voicemail. Saved messages were present.

Version 6.0 Bundle 2426 does not work with Sprint Visual VoiceMail

I updated to the latest Sprint Bundle a few days ago and after the update Visual VoiceMail has become quite problematic to keep working. I regularly have to reboot my BB to play messages. The only temporary solution is to call my VM system, but the Visual VM system stinks compared to the old Sprint VoiceMail system, as messages are not kept longer than a week, and a third of the features are gone. I have looked and even called both Sprint and BB tech support and both are clueless. Sprint sent me updates to my phone via the network, asked me to remove the battery, ran the update profile and update PRL options in the mobile options screen, etc.. My next step is to take it into the Sprint repair center and have them downgrade the OS or do whatever they need to do. The previous Sprint build worked just fine with Visual VoiceMail so not sure what the problem is. Is anyone else experiencing this bug and how did you fix it? I am more limited as I am on a Mac. I wish I would have kept the latest build, as I unfortunately deleted it to save space (last time I will ever do that).
John

Okay. For everyone who upgraded, download RIM's Version 6.0 build 1609 to your desktop computer. Open it and install it to your PC Go into Blackberry Desktop and it will recognize there is a new OS on your PC for your handset. Back up ALL of your contacts, messages, or pictures you have before doing this. Now, install the OLD bundle 1609 back onto the handset. This could take up to 10 minutes. After that, go to your 'Manage Connections" screen, hit "Mobile Network", then hit your BB button and select "Update Profile" then "Update PRL". This will re-provision your handset with the network. Call your VM system through the VVM app on the handset and it will re-connect it. The issue with taking it to a sprint store or doing a "Data Wipe" is that it DOESN'T remove the new build, it only wipes everything, but KEEPS the new build. You have to MANUALLY un-install it and downgrade to get the old command sub-structure back for VVM. Hope this helps, done it 22 times with other phones already.

HT201436 Visual Voicemail - no message

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